Route 18 Chrysler Jeep Dodge Ram - Service Center

I highly recommend and I am coming back I had a specific appointment and it was adhered to. I especially appreciated Mr. Jonas Ryan's superlative customer service. He treated me like a val I had a specific appointment and it was adhered to. I especially appreciated Mr. Jonas Ryan's superlative customer service. He treated me like a valued customer. Please give him a raise and a promotion. More

Nice and Disorganized! This is a very busy service center as it is the one of few Chrysler Jeep Dodge Ram Authorized Service Center in the area. That said, while they all se This is a very busy service center as it is the one of few Chrysler Jeep Dodge Ram Authorized Service Center in the area. That said, while they all seem very nice: Rich, Anne, and the gang- there is a terrible lack of organization amongst the group. For what I thought was a simple replacement of two deployed headrests (from a fender bender earlier this summer) it took four trips over the course of a week and a half to get the job done. One of the Customer Service Representatives, Rich told me to come in early in the morning at 7:30 twice and was late on both occasions, so Anne (whom he now owes lunch) had to take over the job. Anne was great, giving us a loaner vehicle while the mishap was cleared up over the weekend. It's just a little strange to me that to replace two headrests was made so complicated. Instead of just calling us back in when the parts arrived, we were called back on a guess as to when the parts were supposed to come in. This led to the two additional trips back to the service center as each of the parts trickled in. More

THESE GUYS ARE THE BEST!!! This service department is excellent. I couldn't be more pleased with the service that I received on my 2007 Jeep Liberty and my 2004 Jeep Rubicon. This service department is excellent. I couldn't be more pleased with the service that I received on my 2007 Jeep Liberty and my 2004 Jeep Rubicon. More

Excellent customer service from Joel in Service Dept My daughter needed service on her Chrysler 200, Joel was very professional and went above and beyond to keep her informed on the status of her vehicle My daughter needed service on her Chrysler 200, Joel was very professional and went above and beyond to keep her informed on the status of her vehicle and gave her a loaner car as soon as one became available. His excellent customer service made her unfortunate circumstances a lot less stressful. Would definitely recommend this dealership for service and will make it a point to ask for Joel if I need service in the future. More

They don't answer their phones. I called several times at different times of the day to make an appointment, each time the phone rang, and rang, and rang with no answer. I finally el I called several times at different times of the day to make an appointment, each time the phone rang, and rang, and rang with no answer. I finally elected to make an online appointment which went OK but when I called to confirm the appointment (they actually answered the phone after about 20 rings) I was put on hold for literally 12 minutes and once they returned to the line they had no record of the online appointment. Front line customer contact people / systems need some tweaking. More

Recall repair Rich warren service advisor and tech Chris Cummings, wonderful service, very accommodating, friendly and knowledgable. They made the recall needed a s Rich warren service advisor and tech Chris Cummings, wonderful service, very accommodating, friendly and knowledgable. They made the recall needed a smooth transaction. Also a nice little curtesy leaving a new packaged containing of wet wipes in our car for us, not sure if this was because we mentioned we had a 2 year old but it was a nice surprise. Thanks again. More

Very Happy customer I purchased a 2015 Challenger here and requested decals to be put on roof and trunk. Unfortunately they were not to my satisfaction. I did have some i I purchased a 2015 Challenger here and requested decals to be put on roof and trunk. Unfortunately they were not to my satisfaction. I did have some issues with the service department for a while, but Chris came through and was able to do a great job to rectify the problem. I am very happy with the outcome and the courtesy given me the whole time. More

My car was damaged in their care I had my 2010 Dodge Challenger serviced there for an oil change on 8/28/15. I had a 1:00pm apt and I did not get my car back until well after 2:30pm. I had my 2010 Dodge Challenger serviced there for an oil change on 8/28/15. I had a 1:00pm apt and I did not get my car back until well after 2:30pm. When I got the car back I noticed that there was damage to my bumper on my drivers side. It was obvious that one of the employees drove it into something, it was not caused by another customer....how do I know this you ask? Someone obviously tried to cover it up and likely made it worse. You see I also got the free car wash and the wash was terrible. The car was still a bit dirty, it looked as if they only sprayed water on it. The only clean part on the car was the area that was damaged. There were spray marks on the plastic by the headlight and on the area that was damaged. These spray marks are the same as you would see if you sprayed armor all on a piece of plastic. It was obvious to me that someone, hit the front bumper, caused spider marks, then made the paint flake off by buffing it. When I brought this to the attention of the Service and Parts Director, Chris he told me that their guy probably saw a blemish and tried to make it look pretty, that is why it was covered in spray and no one tried to cover anything up. Really? The car wash was absolutely terrible, this was the only clean spot. I asked if he had cameras, he said yes, but did not want to take time out of his busy schedule to review the video. Really? As a manager I would want to know what happened and who tried to cover it up. But it is likely he already knew who did it so that is why he didn't want to bother. I am not upset about the accident, as accidents do happen. I am upset because they are dishonest there. Someone at the dealership damaged my car and tried to cover it up. Stay away from this place! The body work is schedule for 9/21/2015. Hopefully they will do a proper job by taking the bumper off, sanding and repainting the entire thing. If not there will be more problems. Avoid this place, they are dishonest. More