Route 17 Nissan

Don't waste your time. I went in to get my car checked (that is 1 year old, and was brand new off the lot) due to the entire floor of my car being soaking wet. They made me I went in to get my car checked (that is 1 year old, and was brand new off the lot) due to the entire floor of my car being soaking wet. They made me wait two weeks to bring in my car because they said that they wouldn't have any loaners. When I arrived for my appointment, not only did they not have my appointment scheduled, but also had no loaners on site. This made me extremely frustrated at 8:30 in the morning, but also wasted my time as I had to go over all the same information I had previously given, and in addition I now had to wait for Enterprise to come and bring me my "loaner car" (at my expense). After all was said and done, and 2 hours later, I was on my way. I then got a call informing me of what needed to get fixed, but if I had brought my car in for a routine 15,000 mile check up it would have been avoided, and also covered under warranty. When I asked if this was such an important routine check why I hadn't received a call or at least been informed of this on the numerous times I was there for an oil change, I was told "you have a manual." After calling my regular mechanic, he notified me that the price they were charging was asinine. I tried to reach the service manager, Tony, twice, and got no call back. I then tried to call Eddie who sold me the car originally, and once again no call back. When picking up my car not only did I get slapped with a 135.00 "diagnostic fee", but not one poor excuse for a human was remorseful for any of the events that took place in the four walls you call a dealership. Oh and the best part is that if I would have brought my car in two weeks ago I would only had to have gotten that one small section detailed (which of course I need to take care of off-site) but instead I now need to get the entire floor detailed as I had to wait due to "waiting for a loaner." I never wondered what driving around Noah’s Arc would be like, but after Nissan made me wait 2 weeks I kind of have an idea. Moral of the story, don't waste your time here. Customer service is out the window and clearly any form of empathy is not practiced. The amount of frustration I had experienced within a 12 hour time frame was at an all time high. The only person who seemed to have any form of a brain on their shoulders was the woman at the desk who worked at night. I will never purchase another Nissan from Meadowlands again, or another Nissan for that matter. Empathy, and customer service go a long way. The next time I feel like getting slapped around for funsies, I'll go to Meadowlands. Maybe they'll expand their ever so basic, dry vocabulary by then, and gain some customer service skills. More

Amazing Individual He is such a great individual that goes out his way to accommodate your needs. He's friendly, understanding, and it's not just trying to sell a car; h He is such a great individual that goes out his way to accommodate your needs. He's friendly, understanding, and it's not just trying to sell a car; he's trying to win you over as a loyal customer. I highly recommend JR Vega and the other staff at Meadowlands Nissan because it's more about the needs and satisfaction of their customers then trying to cash in on a deal. More

friendly, great customer service Eddie is really friendly and welcoming. I bought a Nissan Rogue 2014. One great thing about him is that he is really patient. Since i am carrying an i Eddie is really friendly and welcoming. I bought a Nissan Rogue 2014. One great thing about him is that he is really patient. Since i am carrying an international licence, it made the buying situation more complicated than usual, but Eddie managed to help figure out everything. I would absolutely go back to this dealership and have further business with them. great purchasing experience. More

Great Dealer! I would like to thank the team at Meadowlands that helped me in purchasing my car. Working with Eddie Singh made the process very easy and I highly r I would like to thank the team at Meadowlands that helped me in purchasing my car. Working with Eddie Singh made the process very easy and I highly recommend him. Eddie was very friendly and made sure that I was comfortable with the process- thanks again! It was a no pressure environment and the day after I made my purchase they called to make sure that everything was ok with the car. I would definitely return to buy another car from this dealership. More

Belittled and Damaged my car I brought my car in for a free oil change because of their customer appreciation event. Big mistake! After my oil change my passenger side door would I brought my car in for a free oil change because of their customer appreciation event. Big mistake! After my oil change my passenger side door would lock on its own, would not sense the smart key and the cabin light would go off in 15 seconds if it would go on at all. I thought I could bring it in and have them take a look at it and fix whatever they broke during my oil change/multi-point inspection. I arrived on a Friday in July around 3 PM. There were two guys at the service desk. The first one asked me what I was there for and I said there was an issue with my car ever since my oil change. He said OH you dealt with Anthony for that right? He can look up your file on the system. First issue: The guy who was free and not doing anything would not help me bc he previously did not help me with paperwork. When Anthony was finally free, I told him what happened and he told me no one could look at my car because they were all going home soon. At 3 on Friday afternoon?? How nice for them. He did however look at my car. He talked over me and would not let me properly show him what was wrong with it as we performed a series of tests dictated by him. Just let ME show you what's wrong with my car!!! He then declared that there was nothing wrong with my door and that my door is supposed to not be able to sense the smart key when it's on the inside (WRONG!). He told me there was something wrong with my light and to come back ANYTIME next week to get it resolved. I basically felt like because I am an Asian woman, he did not take my issues and concerns seriously at all. He brushed off all issues except the light. It's not like I came in and told him that my horn sounds too manly and can he make it higher pitched. I had valid issues with my car that were not there until after I brought my car in for service with them. Well I went back a week and a half later on a Saturday with my husband. They told us that they would not take me without an appointment which was news to me because Anthony told me to come back ANYTIME! Then they asked us to wait. After a long time, someone (I don't remember his name, but he was very nice) came to look at my car and actually let ME show him what was wrong with it. He agreed that yes there is something wrong with my door and cabin light and noted that that Anthony is not a service tech and could not correctly diagnose my car (I kind of got that when he didn't know how a smart key works). Then they told me that my issue could not possibly have happened during my oil change/multipoint because the multipoint is a visual inspection ONLY and they don't touch the car. When I mentioned that they physically brought out my air filters for me to review, he back tracked. They told me that they could not fix it that day and they don't know why Anthony told me to come back anytime but I could make an appt with them and have them look at it for a diagnostic fee of $120 + parts + labor for an issue that they caused. In my opinion, this is a 30 minute fix, tops, unless they really severely damaged my car. Regardless, they should waive the diagnostic fee because this is an issue I believe they caused. The guy who originally pushed me off to Anthony the first time I was there told me that if the fix was only $5, they would waive the $120 diagnostic fee and only charge me $5. He seemed ill informed and I'm starting to understand why I always see him standing around instead of helping people. I am never going back to Meadowlands Nissan for anything. Both my husband and I have purchased cars from this dealership and have continued using them for service despite their noticeable customer service decline in past years. They can't even treat a woman there like a normal person without a man by her side but if my husband is there, they will talk to him like he's an old friend (he's not). In addition to this issue, we have also dealt with theft from this service center which the dealership dealt with separately in an appropriate manner but the fact that it happened is still unacceptable. Breaking cars and stealing things, proceed at your own risk! Women, walk at a quick pace in your heels and petticoats from this place and make sure your bonnets are secure, this place will transport you back in time. More

Great experience purchasing a new 2014 Pathfinder I purchased a new 2014 Pathfinder and have only good things to say about Meadowlands Nissan and my experience. Let me start by saying that I had very I purchased a new 2014 Pathfinder and have only good things to say about Meadowlands Nissan and my experience. Let me start by saying that I had very specific requirements about the trim level and colors which were hard to find since I had also visited other Nissan dealerships in NJ. Andrew Szorf was extremely helpful and spent the time to understand exactly what i wanted. He asked some questions to be certain that I would be happy with that particular model which they needed to locate. They showed me the inventory in this part of the country and the couple of dealerships which had one, had buyers already lined up. It took a couple of weeks, but they did locate one in Pennsylvania. I went to pick up the car and take care of the remaining paperwork, when they even surprised me with a slightly lower price on the car. It was only a few dollars, but the price was already very competitive, so saving a few more dollars was a nice bonus. I also worked with one of the Managers, Marc Steiner, who worked with me on my trade-in, which was a high mileage Mercedes. I received a very fair offer since I was not able to take the time to sell it on my own. I even kept them in the store very late when I was shopping, but nobody rushed me out the door and they were all very courteous. I would highly recommend this dealership along with Andrew Szorf and Marc Steiner. More

Leased a new Maxima The staff is very friendly, accommodating, and patient. Luis Urina and Tony DeOliveira did an excellent job working me through my first lease. Everyth The staff is very friendly, accommodating, and patient. Luis Urina and Tony DeOliveira did an excellent job working me through my first lease. Everything was thoroughly explained and they did not try to rush the sale, which is what in the end made me confident with my purchase. I was also surprised with the payment flexibility, and that assisted me with finding the right package to fit my budget as well as my needs. I do plan on doing business again with this dealership in the future and recommend it to anyone seeking a new dealership to call home. More

Bought a pre-owned Nissan Altima Went in to just look and left with a great deal on a pre- owned certified 2013 Nissan Altima fully loaded. Great no hassle environment. Very friendly Went in to just look and left with a great deal on a pre- owned certified 2013 Nissan Altima fully loaded. Great no hassle environment. Very friendly knowledgable sales rep. Would highly recommend David Moran. More

WONDERFUL EXPERIENCE I went to this dealership just to look and test drive a few vehicles and left with a brand new car. Jorge P. was AMAZING! I'm a tough cookie and wit I went to this dealership just to look and test drive a few vehicles and left with a brand new car. Jorge P. was AMAZING! I'm a tough cookie and with all of my questions and moments of being "difficult," Jorge was still very professional, attentive and patient. He answered all of my inquiries and helped me understand some things that I didn't' know prior. Would definitely recommend this location and salesman to anyone seeking a vehicle. Very impressed on the overall staff's friendliness! :) More

Best Sales Experience!!! We bought two cars at the same time and our salesperson, David Moran, made the experience easy and enjoyable. We were assisted quickly and he was very We bought two cars at the same time and our salesperson, David Moran, made the experience easy and enjoyable. We were assisted quickly and he was very knowledgeable. The manager was also very helpful and worked with us to complete the sale. We will be back again and will recommend Meadowlands Nissan and David Moran to all our friends and family. More