Route 17 Nissan

Why do I do this to myself? So I’m going to limit my review to this last year… Quality of work: Best way to put it is after my most recent oil change. They did an oil change So I’m going to limit my review to this last year… Quality of work: Best way to put it is after my most recent oil change. They did an oil change, Tell give me a list of all things they want to do, one being the battery. Now, the battery they have been telling me is “red” for over 1 year, I went to auto zone in January then advance auto parts September to tell me that the battery fine. So anyway this appointment they tell me the battery is Red, I tell them ill go to AutoZone. So I pick up my truck and start using it, to find out my predictive course lines on my rear review camera are misaligned, 1 hour after my appointment. I call them and they tell me they have no idea how this occurred, all they did was an oil change and multi-point inspection, one being the battery. So they tell me to schedule an appointment days from now so they can diagnosis the problem which will be 125$ at least. So after arguing with them they took me in for a walk in the next day with the service manager, Tony. My level of trust with these guys have been steadily declining over the last year, so I search Google to find out, “If the battery is disconnected or becomes discharged, the predictive course lines may not be displayed correctly.” (Nissan owner’s manual). Once I arrive Tony, service manger, opens up with, “we did an oil change, noting we did would have affected the camera.” This is obvious the best way to handle customers. After I show him the truck, and tell him my findings from the owner’s manual, he express that this is a coincidence, and I need to set up an appointment and will get charged at least 125$ for diagnostics. He tells me if I don’t like these terms I could go elsewhere. I see now that it’s not a coincidence that their www.dealerrater.com rating for service is 2 of 5 stars. So this was the final straw, I’m going to drive an extra ½ hour to find a better service dealer after I call Nissan Service Corporation. Customer Service: I love being told, that everything that goes wrong with the truck is my fault (every time to find out its covered by warranty and not my fault), and I don’t know anything about trucks, especially my own truck I drive everyday. They tell me the transmission should be jerky, and its normal as the truck ages (3 years 45,000 miles is when I reported this problem). They tell me that problems that occur after immediately after a service appointment is coincidence, and this second look after an appointment will cost a 125$ diagnostic fee. When I call about my most recent problem, they tell me they have no idea how this occurred, but after I searched Google for 15 minutes I found the answer right in the owner’s manual for the truck. Friendliness: Mike at the vehicle intake is awesome, always greats with a smile, and genuinely a great guy. Reception staff is sweet, and Bob from service was a nice. Everyone in service department is civil, but they have no problem belittling you. One thing I have to say, they keep trying to buyback my truck and all those people are unusually nice. After each visit I tell them how I feel, overall pretty good experiences but the wait time and multiple times I had to come back after a service appointment is crazy 25-50% of the time, only to have them not make adjustments in the 4 years I have used them. Appointments: They have an ongoing issue with appointment keeping and overbooking, but because of its location it’s easy for me to go there, no other service dealer near me. So when I make appointments when they open at 730-8am via phone, I have gone in and waiting till noon to get my truck, just for an oil change. My mistake, maybe I have too high expectations to make an appointment for a simple oil change, and then leave within 1-1.5 hours. (A few times I made online appointments the night before only to come in the next day, and they tell me they haven’t received their online appointment, so avoid that). So by learning from my mistake, I drop off my truck the night before and pick it up the next day, but 1 of my 4 appointments I had this year, when I came in after the service departments, they couldn’t find my keys so I had to wait 30 minutes to pick up. Normally, this wouldn’t be a problem, but I called the service department and told the specifically I would be in late after there department closes and they service representative said they would take care of it, keys and paperwork would be waiting for me at front desk, maybe my expectations are too high. Pricing/ Coupons: I get emails from them regarding discounts on services… I have brought them in a few times only to have the service representative say to me, I have given you another discount which is better, I take a second and do some math, and the coupon I have in my hand is better than their discount. I alert them, and teach them how math works and they rectify it for me on the spot. Overall price is on par with other dealers, but quality of work and customer service would be less than other dealers I have interacted with (Volvo, Subaru, and BMW) Overall experience: I just want my truck working to this pre-visit status, and I swear I will never set foot in that service department. I don’t know if this last visit went so badly because I have filled out there email surveys poorly. Regardless this most recent experience is the final nail in the coffin; I’m done with these guys. Don’t tell me I didn’t warn you! More

Awesome experience!! This was the first dealership that I visited when I started to research for the best deal for the Nissan Rogue. As most buyer's know, we need to visit This was the first dealership that I visited when I started to research for the best deal for the Nissan Rogue. As most buyer's know, we need to visit & talk to multiple dealers and sales person... but I never received a better attitude, welcome or deal than here. They initially didn't had the model (with style, packages & color) that I needed but they got it from other dealer and gave it to me for the same price that we negotiated without charging me the low-key fee. They were just the best in all respect. A special thanks to Julian and Xavier for making my car buying experience a delight. I would definitely recommend them to my friends and my next car (whenever that's gonna be) will surely be again from Nissan of Meadowlands. More

Fast, effective and efficinet I am writing about Mr Eddie Singh from Meadowlans NIssan who not only helped me in 2011 with spectacular service but also in 2014 when going to finace I am writing about Mr Eddie Singh from Meadowlans NIssan who not only helped me in 2011 with spectacular service but also in 2014 when going to finace my NIssan Rogue. Being that I was in a different location to handle affairs he was very efficient in dealing with my father with the expedition of finanacing my car, informed me of all necessary changes in timely manner and has always been nothing but gracious with his time in contacting him in the future with any issues. Thank you Eddie Singh and keep up the terrific work you do for all your clients nad families. More

Great Service I was looking for a vehicle with good gas mileage,safety features and affordable. I came in with an open mined looking for the right car for my son. S I was looking for a vehicle with good gas mileage,safety features and affordable. I came in with an open mined looking for the right car for my son. Salesman Eddie Singh was the first to greet me. I told him what my needs were and he made it happen. He gave several options and with the help of the General Manager we came up with perfect month payment. My son and I could not more trilled with the new Nissan Sentra. Thank you. More

Easy, Simple, and fast service I went in looking to get into a lease for a 2015 Rogue , the sales staff is super friendly. I saw the sales manager first and then the Engell who was I went in looking to get into a lease for a 2015 Rogue , the sales staff is super friendly. I saw the sales manager first and then the Engell who was so helpful, answered all of our questions (and we had a ton since it was our first lease). The whole process was very quick, by the time I knew it I was enjoying my new ride on the road. I Will definitely come back to Meadowlands Nissan More

Great experience! I inquired about the Altima online at first and Amina contacted me. She was very sweet on the phone and answered all of the questions I had. I visited I inquired about the Altima online at first and Amina contacted me. She was very sweet on the phone and answered all of the questions I had. I visited the dealership yesterday and leased a Nissan altima. My salesman Abe, was great and made me feel really comfortable. He introduced me to his manager, Xavier, who was very easy to work. No pressure was put on me like most dealers. Manny who is in finance, explained all of the different warranties throughly and was also outgoing. All of the employees were friendly and welcoming. I love my new car, and I definitely recommend meadowlands Nissan for a joyous car buying experience! More

Excellent Service! This past weekend I went in just to get some information regarding pricing and I drove out in a new car! As soon as I walked in I was greeted but Mr. This past weekend I went in just to get some information regarding pricing and I drove out in a new car! As soon as I walked in I was greeted but Mr. Jorge Paez, he was very nice and welcoming. He was very knowledgeable and informative in regards to the cars. I had initially gone in looking for a Versa thinking it would be the only car I would be able to afford. However, Mr Paez worked out a great deal and I left with an Altima which I love! I would definitely recommend this dealer! They offer great customer service! More

Stay Away! "This was one of the worst experiences i have ever had. Im a single mother of 3 and a full time student at Columbia University and i have been taken a "This was one of the worst experiences i have ever had. Im a single mother of 3 and a full time student at Columbia University and i have been taken advantage of. I never leave bad reviews because i always give the company the benefit of the doubt, but here it is. I recently purchased a pre-owned rogue and was very happy until i noticed that there was an optional "EXTENDED WARRANTY" in my loan payment that i never asked for. I went back the next day, and they told me that if i cancel the WARRANTY, then i would have to give the car back. Being a full time mom and a full time student, i could not afford to lose my car. Now, im trying to get my license plates and they are charging me an extra $144 to get them. You would think with all the technology and jersey dealer guidelines that they would have had a configurator to calculate my plate fees and put them into my loan payment. On their website it clearly says "For our employees and customers, the best part of this is that AutoEastern Holdings will build on the dealership’s core values of trust, respect, honesty and integrity. The same core values Meadowlands Nissan has run on for the past 25 years." Well so far all of that is just BS. Hopefully they get their act straight because they are giving other Trustworthy Nissan dealers a bad REP. Time to get the BBB involved." Update: I again attempted to cancel my OPTIONAL warranty and was told I cannot cancel it because they don't want to lose money. I had to get Nissan Consumer Affairs involved. What they did was illegal, not to mention unethical! Even Nissan was shocked by their behavior. As a side note, Paramus Nissan is owned by the same corp. so stay away!! There are other reputable Nissan dealers around, I do love my car though! More

Very Good Eddie was great to me and my husband. first car i have ever purchased and he gave us a great deal , answered any questions i had and i am very happy. Eddie was great to me and my husband. first car i have ever purchased and he gave us a great deal , answered any questions i had and i am very happy. i went in wanting an suv but could not get it because payments were too high so he took the time to work with us and helped us get a good deal on a car which i thank him because now i can afford it and i am very happy with ! thank you eddie More

great service Eddie is great he really cares about your wants and advises you on what car is really beneficial to you. I always leave as a satisfied customer and th Eddie is great he really cares about your wants and advises you on what car is really beneficial to you. I always leave as a satisfied customer and the purchase is fast and easy. Thanks Eddie and Xavier you guys are the best see u for my next car in a couple years. More