Route 128 Honda

I had a 9:00 appointment for an oil change, As usual I arrived early and I thought I would wait but I was told I checked drop off instead. Fine, I asked how long it would take and was told 2 hours. They c arrived early and I thought I would wait but I was told I checked drop off instead. Fine, I asked how long it would take and was told 2 hours. They called an Uber for me to take me home. After almost 3 hours later I had called to find out the status of my car. I was bounced around and transferred at least 4 time to the service area and no one was picking up any phones. I called again and the girl felt bad for me and stated this kind of Situation was happening all morning so she transferred me to the managers phone, I think his name is Ed, not sure anyhow I left a voice message stating I had to be some where important by 1:00 and please let me know my car status. I got nO return call. Well I called my sister and she picked me up and drove me to pick up my car. Well low and behold I saw my car sitting there all done and when I walked into the service area there was no customers and the girls were sitting at one persons desk chatting . So no one called me to let me know when my car was ready, no one answered the phone the several times I called. I was very nice I asked if my car was ready and the girl got my paperwork ready, I paid and left. I did not even ask why no one called me etc. so I usually give 5 star rating but as you can see I really got lousy service and to wait 3 hours for an oil change is unacceptable. I have about $1000.00 or more of service that I need done and we’ll I am sure you can figure that one out. If I knew it was to take that long I would have rescheduled. Any how that was my Saturday morning ordeal with Ira Honda. . More

We’ve been customers for almost 10 years. Bought several vehicles from them and also we do our services for all our Hondas there. The main reason we stay loyal is because of the professional Bought several vehicles from them and also we do our services for all our Hondas there. The main reason we stay loyal is because of the professional service we receive from Leah Blackler. She is very attentive, knowledgeable, responsive and always does what is right for the customer. This dealership is blessed to have an employee like Leah, which is very hard and rare to find. Anytime we have an issue with one of our vehicles we can always count on Leah. I would highly recommend any Honda owner in getting their vehicle serviced at this location and dealing with Leah. Thank you Leah for all that you do and keeping our family safe. More

Service. Both customer and technical is great. Leah is a great service advisor professional and honest Both customer and technical is great. Leah is a great service advisor professional and honest More

Excellent job & very fast service. Herve couldn’t have been nicer. He was so professional. I had a wonderful experience with this dealership. Herve couldn’t have been nicer. He was so professional. I had a wonderful experience with this dealership. More

Had a appointment for an oil change and they included a multi point inspection at no cost. Prompt and thorough service. Paul Calnan was extremely helpful and professional. multi point inspection at no cost. Prompt and thorough service. Paul Calnan was extremely helpful and professional. More

Excellent service in a professional manner Explained everything and answered questions Friendly and polite Knowledgeable of my car which was a Subaru everything and answered questions Friendly and polite Knowledgeable of my car which was a Subaru More

Informative, friendly & helpful. They really tried their best to give me a better deal. Much appreciated They really tried their best to give me a better deal. Much appreciated More

The team at IRA- particularly John and Kal, is Responsive, knowledgeable, patient, upbeat, can-do! Responsive, knowledgeable, patient, upbeat, can-do! More

Leah is AMAZING! She gets us in and out with whatever we need done with our car!! She gets us in and out with whatever we need done with our car!! More

Prompt, efficient and courteous customers service with expert, factory trained technicians. Price for tires and other basic services are very reasonable. expert, factory trained technicians. Price for tires and other basic services are very reasonable. More