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Route 128 Honda
Reading, MA
1,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 04, 2022
Shopping for a new vehicle is stressful for a reason. It's a big financial commitment, and since we spend so much time in our cars, getting the right vehicle at the right price is important -- especially It's a big financial commitment, and since we spend so much time in our cars, getting the right vehicle at the right price is important -- especially in today's financial climate. Unfortunately, buying a car is not as straightforward as buying groceries. With that being said, I had an INCREDIBLE experience at Route 128 Honda. I knew what I could afford, but I wasn't sure if I could make the Ridgeline I wanted work within the budget I had. John, Sebastian, and Dan literally would not let me leave until I got the deal I wanted. Once that happened, Mark and Chad in finance made putting pen to paper easy. It was a pleasure talking to each of them, so much so that if I could not have made a Ridgeline work financially, sticking with them and buying a different Honda within my budget would've been a no-brainer. I am looking forward to not needing a new vehicle for a long, long time, but if for some reason I should find myself on the market for a car sooner rather than later, I would not hesitate to give Route 128 Honda my business. More
by Tom G.
Employees Worked With
John Thomas
December 03, 2022
First time ever at this dealership and it was outstanding from the beginning to the end. Every person I interacted with was first class. I would highly recommend this dealership. from the beginning to the end. Every person I interacted with was first class. I would highly recommend this dealership. More
by Whitefamilysports
Employees Worked With
Adolpho Cabrera
November 05, 2022
Excellent experience getting my new car. Rob was great to work with, he really worked to get me a good deal and keep me up to date on delivery. The whole process was smooth sailing Rob was great to work with, he really worked to get me a good deal and keep me up to date on delivery. The whole process was smooth sailing More
by MarisaS
Employees Worked With
Robert Giovannucci
October 02, 2022
Rob is an amazing person! Really cares about his customers. I appreciate everything he did to help me! Highly recommend him. Really cares about his customers. I appreciate everything he did to help me! Highly recommend him. More
by Christinakelley39
Employees Worked With
Robert Giovannucci
September 28, 2022
Rob Giovannucci was wonderful to work with. He made the process smooth and easy, and he was readily available to answer all of our questions. We will be sure to send family and friends to Rob a He made the process smooth and easy, and he was readily available to answer all of our questions. We will be sure to send family and friends to Rob at 128 Honda. More
by LorraineL
Employees Worked With
Robert Giovannucci
August 10, 2022
Excellent service experience! Easy to make appointments, immediate assistance after arrival at the dealership, nice waiting area, clear communication about service status and repo Easy to make appointments, immediate assistance after arrival at the dealership, nice waiting area, clear communication about service status and report, short waiting time. Thank you to the team, especially Leah for making this visit efficient and welcoming! More
by heidigiese
Employees Worked With
Leah Blackler
August 06, 2022
I had a 9:00 appointment for an oil change, As usual I arrived early and I thought I would wait but I was told I checked drop off instead. Fine, I asked how long it would take and was told 2 hours. They c arrived early and I thought I would wait but I was told I checked drop off instead. Fine, I asked how long it would take and was told 2 hours. They called an Uber for me to take me home. After almost 3 hours later I had called to find out the status of my car. I was bounced around and transferred at least 4 time to the service area and no one was picking up any phones. I called again and the girl felt bad for me and stated this kind of Situation was happening all morning so she transferred me to the managers phone, I think his name is Ed, not sure anyhow I left a voice message stating I had to be some where important by 1:00 and please let me know my car status. I got nO return call. Well I called my sister and she picked me up and drove me to pick up my car. Well low and behold I saw my car sitting there all done and when I walked into the service area there was no customers and the girls were sitting at one persons desk chatting . So no one called me to let me know when my car was ready, no one answered the phone the several times I called. I was very nice I asked if my car was ready and the girl got my paperwork ready, I paid and left. I did not even ask why no one called me etc. so I usually give 5 star rating but as you can see I really got lousy service and to wait 3 hours for an oil change is unacceptable. I have about $1000.00 or more of service that I need done and we’ll I am sure you can figure that one out. If I knew it was to take that long I would have rescheduled. Any how that was my Saturday morning ordeal with Ira Honda. . More
by kramtrebor
Employees Worked With
The girl I dealt with is not listed, Nicole Michaud, Ed Wallace, Leah Blackler, Mark Gelinas
August 04, 2022
We’ve been customers for almost 10 years. Bought several vehicles from them and also we do our services for all our Hondas there. The main reason we stay loyal is because of the professional Bought several vehicles from them and also we do our services for all our Hondas there. The main reason we stay loyal is because of the professional service we receive from Leah Blackler. She is very attentive, knowledgeable, responsive and always does what is right for the customer. This dealership is blessed to have an employee like Leah, which is very hard and rare to find. Anytime we have an issue with one of our vehicles we can always count on Leah. I would highly recommend any Honda owner in getting their vehicle serviced at this location and dealing with Leah. Thank you Leah for all that you do and keeping our family safe. More
by Berto M.
Employees Worked With
Cassandra, Nicole Michaud, Ed Wallace, Michele Canan, Leah Blackler, Andre Willis
