Route 128 Honda

I went to the store on August 8th at 8:00 pm, found a car that I really liked, we did a test drive, signed some papers and left $2000 down payment and would come back the next day to leave another $4000 afte that I really liked, we did a test drive, signed some papers and left $2000 down payment and would come back the next day to leave another $4000 after confirmation of approval of the financing which would be done by my Tax ID Number. The next day I sent the bank statements to the manager. On Wednesday (less than 48 hours) they called me saying everything was ok. When I arrived, they made up several excuses (first they said that the bank had not approved the car I had chosen, but that they would approve another car, second they said that after 48 hours of waiting their system released the car for sale), but they brought me two different cars with a higher value than the one I had chosen and, it had not been 48 hours since I first went to the store. I don't know if my money is different from other people's, or if it's my immigration status, or if they just acted in bad faith, because even the documents they gave me to sign were for a different car than the one I had done the Test drive. I believe and hope that it was just an occasional occurrence, because there are people from my country who work there. More

Great service. Helpful personnel. Will be back. Made me feel like I was family. Great experiencez Helpful personnel. Will be back. Made me feel like I was family. Great experiencez More

Many thanks to Michelle Hoang and others for their outstanding attention and assistance during my recent visit to 128 Honda. They are clearly a team that is great to do business with. outstanding attention and assistance during my recent visit to 128 Honda. They are clearly a team that is great to do business with. More

They were very courteous and also very helpful with keeping me informed about what was going on. The work was done and am very satisfied with it. keeping me informed about what was going on. The work was done and am very satisfied with it. More

Mark in Service IS THE BEST ! !!!!!, was so helpful and explained everything in detail & the free car wash was huge bonus.. !!!!!, was so helpful and explained everything in detail & the free car wash was huge bonus.. More

Marcelo explained the the fee and time my repair would take. He is very professional and pleasant to work with. Very satisfied with service take. He is very professional and pleasant to work with. Very satisfied with service More

Best place to go and Have a Excellent experience. . way to Go Hitting the next level of Customer Service . way to Go Hitting the next level of Customer Service More

Leah provided exceptional customer service. She kept me informed as my vehicle was being serviced. She kept me informed as my vehicle was being serviced. More