Route 128 Honda

I had a very positive experience. I brought my car in for a recall and also requested new windshield wipers and for the tire pressure light to be reset. They took care of everything. They made me feel comfor a recall and also requested new windshield wipers and for the tire pressure light to be reset. They took care of everything. They made me feel comfortable and it was overall a great experience. More

Excellent Sales & Service Team! Prime Honda 128 earned my loyalty during the sales process when Rob did an amazing job walking me through the lease process with the best pricing I co Prime Honda 128 earned my loyalty during the sales process when Rob did an amazing job walking me through the lease process with the best pricing I could find anywhere (and I compared 7 other local Honda dealers). Since I had such a great experience with Rob in sales, I decided to try the service department at Prime Honda 128 as well. There are Honda dealerships much closer to my home, but Prime is worth the drive every time. I've worked with Chuck, Leah, and others in the service department and they've always treated me well, resolved any maintenance issues with my vehicle, and been honest and fair with prices and service scope. I've even had Prime refer me to do certain maintenance services outside of the dealership to save me money. Prime Honda 128 has earned my loyalty from Sales to Service--I don't plan on going anywhere else for my Honda buying and servicing needs. More

The service done on my Honda was great. Nicole Michaud (the service advisor) was very friendly and helpful in seeing that my car was taken care of correctly. It was a pleasure working with her. (the service advisor) was very friendly and helpful in seeing that my car was taken care of correctly. It was a pleasure working with her. More

Excellent service Very helpful and friendly. Explain what was done to the car and if any other repairs are needed. Advise you if the other repairs should be done now or Very helpful and friendly. Explain what was done to the car and if any other repairs are needed. Advise you if the other repairs should be done now or if I can wait until I bring the car in again for service. More

Gave me an appointment within 24 hours for an emergency issue. Water leakage into front floor caused by an insect. Problem diagnosed and fixed promptly. issue. Water leakage into front floor caused by an insect. Problem diagnosed and fixed promptly. More

Extremely dishonest Terrible experience. They promised a price by email and when I visited the dealer to finish the purchase, the price was not honored, despite me bringi Terrible experience. They promised a price by email and when I visited the dealer to finish the purchase, the price was not honored, despite me bringing written copies of the email with the quote they had given me. Fortunately, there are 40+ Honda dealers in the region to avoid thieves like this. More

excellent all around. My wife went in the late p.m. and talked to Adolfo salesperson told him she would bring her husband back in the a.m. to buy the car We returned and Ad My wife went in the late p.m. and talked to Adolfo salesperson told him she would bring her husband back in the a.m. to buy the car We returned and Adolfo came in on his day off and we bought the car and had it that day. More

Lack of Professionalism Went in for what should have been an easy lease buyout quote. After waiting 1/2 hour, Carl Tagliamonte told me he would review my paperwork and call Went in for what should have been an easy lease buyout quote. After waiting 1/2 hour, Carl Tagliamonte told me he would review my paperwork and call me the next day. No call. Left message for Carl a few days afterwards, again, no call back. Left a second message for Carl a few days afterwards, still not call back. Emailed Carl, no response. Called back a few days later and left a message for the GM (Mike T) to please have someone else call me back to work with me on my lease buyout quote. Nothing. I have leased no less than 6 vehicles from this dealership in the past 10 years, and this is the way they treat people. Stay far away Carl, Mike and the entire dealership More

Friendly and efficient I scheduled my appointment online over a weekend as a first time customer at this dealership and was able to get a Monday slot. Nicole was very warm, I scheduled my appointment online over a weekend as a first time customer at this dealership and was able to get a Monday slot. Nicole was very warm, polite, and professional. The service was excellent and the whole team was friendly and efficient. I never felt rushed at the time of checkout and was updated by Nicole personally while watching TV in the waiting area. Great job with everything. More

Sons first oil change My 18 y/o son bought his first new car and we took it in for an oil change. Service was awesome and Chuck Shaw is one of a kind. Prime is why I have 4 My 18 y/o son bought his first new car and we took it in for an oil change. Service was awesome and Chuck Shaw is one of a kind. Prime is why I have 4- Honda’s! More