Route 128 Honda

My father who speaks very little English went to get an estimate done because the AC in his car was suddenly not working. All he asked was to see what was wrong with the AC. They made him wait three hours estimate done because the AC in his car was suddenly not working. All he asked was to see what was wrong with the AC. They made him wait three hours and gave him a list of things that was deficient in his car and then charged him $140 for labor charges. My father said he will think about it, but they refused to give his keys back until he paid the $140. The work was not even done yet nor did my father ask them to run a diagnosis test on his car and they charged him $140. My father was furious and asked for explanation. The service person Leah refused to see my father and ignored him. Then a guy tried to “muscle” my poor father and told him if he doesn’t pay then he doesn’t get the keys to his car. This was very disrespectful. We have bought all of our cars from Prime and also do all of our oil changes and maintenance at this location. We thought we can trust their service by bringing the car to Prime Honda in Reading, MA as soon as we saw an issue with the AC. The service person was absolutely unprofessional and tried to charge us for everything. If they were going to charge him for the estimate, the proper way is to inform the customer first about the charge before they begin their work. They made my father wait three hours running all series of diagnostic on the car, then came up with thousands of dollars as an estimate then charged my father $140 for not doing the work with them. I will make sure I tell everyone not to go to this location. Horrible service and charge you for something without informing you. More

Very polite smooth service. The car was the exact model we had asked about. The financing turned out even better than we thought. It was a good experience! we had asked about. The financing turned out even better than we thought. It was a good experience! More

Great service department Nicole was very detailed in her Great service department Nicole was very detailed in her explanation of service options Very prompt and efficient I have been there many times fo Great service department Nicole was very detailed in her explanation of service options Very prompt and efficient I have been there many times for service and will continue to go there More

The service advisor was friendly and explained the service that was being done for me. Also, helped me with a 10% discount during this pandemic. The wait was less than quoted. I am satisfied. service that was being done for me. Also, helped me with a 10% discount during this pandemic. The wait was less than quoted. I am satisfied. More

It was a pleasure to deal with Honda Prime, people are very nice and professional. Thanks again to Herve Pierre Louis and the Business Manager who did a great Job. very nice and professional. Thanks again to Herve Pierre Louis and the Business Manager who did a great Job. More

It was the best customer service I had in buying a car It was the best customer service I had in buying a car here was great ! Very professional , knowledgeable going above and beyond from start to fini It was the best customer service I had in buying a car here was great ! Very professional , knowledgeable going above and beyond from start to finish He called after me afterward wanted to make sure I was completely satisfied He rocks !!! Thanks again !! More

One of the best dealerships I’ve ever encountered. Right from entering the door till I walked out with my brand new car!! The salesman Jeremy was so helpful and worked very hard to make sure we got the best from entering the door till I walked out with my brand new car!! The salesman Jeremy was so helpful and worked very hard to make sure we got the best deal and that I was totally satisfied. Took his time explaining and going over all the bells and whistles of the car before I left. He made sure I was comfortable with the car before I left. More

I had a wonderful experience at Prime Honda 128. Tina was great. Rob Giovannucci, the person I purchased the car from was exceptional! No pressure sales. Rob was very knowledgeable in all aspects of my car b great. Rob Giovannucci, the person I purchased the car from was exceptional! No pressure sales. Rob was very knowledgeable in all aspects of my car buying experience. Very patient, kind. I would recommend Prime Honda to anyone purchasing a new car. I love my new Honda CRV EX-L. I had a great car buying experience at Prime Honda 128 and I would recommend Robert Giovannucci to anyone purchasing a car to go to Prime Honda 128! I couldn’t be happier and I was treated with the utmost respect. Thank you Rob and Tina and Prime Honda 128!! More

They made everything work out perfectly response was quick and easy.Jeremy kelley handled the whole transaction very efficiently couldn’t ask for an easier fast trade in and upgrade to a new passport th quick and easy.Jeremy kelley handled the whole transaction very efficiently couldn’t ask for an easier fast trade in and upgrade to a new passport thank you More

Hello - maybe it’s due to Covid but both my husband and I contacted this dealer (via Carfax, email, phone) and never heard from them. contacted this dealer (via Carfax, email, phone) and never heard from them. More