Route 128 Honda

Brought 2020 Honda Pilot in for a warranty issue repair with the speakers, was told it would take a day to get done along with an oil change and tire rotation. They didn’t have enough connectors for the sp with the speakers, was told it would take a day to get done along with an oil change and tire rotation. They didn’t have enough connectors for the speakers so they gave us a rental to use until the parts showed up the next morning. Next day comes and nobody reaches out to us to let us know what is going on, we called in the afternoon and they said it should be ready by the end of the day. They called at 5 saying it was ready for pickup and when we went to get it the dash board was messed up where you could see the areas they pried up. They sent us home with the rental, we reached out the next day and were told the manager is dealing with it but we never heard from the manager or anyone else. Once again we called back and they said the car will be there for at least a couple of days because they were bringing in an outside contractor to fix the dashboard. Next day they call saying the car is ready, we go to pick it up and you can see where they “fixed” the issue and it looks like they heated the spot on the dash and just tried to smooth it out. Tried calling the service manager Ed later that day (Thursday) and left a voicemail. He never called back but I’m not surprised because communication does not seem to be their strong point. STAY AWAY FROM THIS DEALERSHIP unless you like hacks working on your car and brining a perfect interior in that will no longer be perfect when you get it back. Even the service rep Cassandra wasn’t helpful and seemed more worried about getting out of there by 4 because her day was over. Lesson learned the hard way unfortunately. More

This is my first visit. Excellent service! Nicole is very friendly and responded my requests very fast. she also booked two lyft services for me to pick up and drop off my car, which is very convenience to m friendly and responded my requests very fast. she also booked two lyft services for me to pick up and drop off my car, which is very convenience to me. The overall experience in the center was great! I will come back for future services. Highly recommanded! Thank you! More

Our experience at this dealership started out positive but ended badly, due to them raising the price on the 2018 Certified Honda Odyssey EX-L after we looked at it. We weren't ready to commit on the fir but ended badly, due to them raising the price on the 2018 Certified Honda Odyssey EX-L after we looked at it. We weren't ready to commit on the first visit, and asked for a day to think it over and to assess our trade-in. Unfortunately, after they left the price of the vehicle was raised overnight $1200 even though nothing changed with the vehicle- it was already prepared for sale, certified and ready. They claimed that rising demand meant they could ask more, and when I asked if they'd honor our original deal, they declined. Its likely they will get the price they are now asking for the Odyssey, due to market demand, its just disappointing that they chose this path as a business practice. More

Very smooth service from start to finish at the end they gave me a print out of what my vehicle may need down the road gave me a print out of what my vehicle may need down the road More

Very professional listened to my concerns. Was not thrilled about the wait and having to come back twice on 1 day. Sales person very attentive thrilled about the wait and having to come back twice on 1 day. Sales person very attentive More

We just purchased a 2017 Lexus 300IS from Prime Honda in Reading Massachusettes. Jeremy was our sales person and was very knowledgeable and there was no pressure at all. Zack Bickford walked us through the Reading Massachusettes. Jeremy was our sales person and was very knowledgeable and there was no pressure at all. Zack Bickford walked us through the purchase as well as the extension of the warranty. Overall I would rate this experience a 10+ and would recommend friend a family to give the dealership a try. More

Got my oil changed and they washed my car. Great people and will be buying a new car soon. The best Honda dealership around. Deal with Jeremy Kelley in sales and anyone in Service Department... Can't go wr and will be buying a new car soon. The best Honda dealership around. Deal with Jeremy Kelley in sales and anyone in Service Department... Can't go wrong at this place More

This is my fourth lease with Prime Honda 128. The service was excellent, efficient, and complete. I was there for about 2 hours- turned in my car and drove home with my new leased car. Rob Giovannu service was excellent, efficient, and complete. I was there for about 2 hours- turned in my car and drove home with my new leased car. Rob Giovannucci was my sales rep. Great guy, no hassles, and upfront. He coordinated the entire experience from selecting the car, arranging all the financial aspects, registry and insurance, and getting me out the door and home in time for supper. I highly recommend Rob and this dealership. More

What a rude, demeaning personality. He was yelling in front of his employees and customers at me for arguing that my first oil change must be free as promised for my brand new Honda. The agent was worse front of his employees and customers at me for arguing that my first oil change must be free as promised for my brand new Honda. The agent was worse which it not surprising when you see your boss acting and behaving like that. Literally a customer came out after to tell me his story outside and the only reason he still goes there is because he is handicapped and he cannot drive far. He felt the same about the rudeness and disrespect of that team there. Ed’s business card is saying Director which funny to see such a title with those low standards and behaviors. I’ve never felt so disrespected as I have felt today. Embarrassing and definitely not a good representation for Honda. More

THANK YOU!!! Thank you, prime Honda 128 !!! Great used and new cars, at great prices !!! Full professional, sell and technical service !!! Special thanks, to Da Thank you, prime Honda 128 !!! Great used and new cars, at great prices !!! Full professional, sell and technical service !!! Special thanks, to Dana Rowe(sales consultant) and Patrick Duggan(service advisor), for the friendly and professional attitude, was great to work with!!! Thank you so much!!! More