Route 128 Honda

Service dept review. Cassandra was very knowledgeable, polite and efficient. The service app process is also very nice and informative. Easy to use. polite and efficient. The service app process is also very nice and informative. Easy to use. More

Great service. Always taken care of right away. Leah the service tech always takes care of my needs. Promptly and efficiently. the service tech always takes care of my needs. Promptly and efficiently. More

Needed oil change and tire rotation on my Honda ridgeline. Stop by the service department to make an appointment. They told me they could take me right away 45 minutes later I was on my way. Servic ridgeline. Stop by the service department to make an appointment. They told me they could take me right away 45 minutes later I was on my way. Service advisor very helpful More

Cassie Viger scheduled the car maintenance for my 2021 Honda Accord EL-X Hybrid quickly and pleasantly . 128 Ira is a great dealership and it’s because of terrific professionals like Cassie. I highly rec Honda Accord EL-X Hybrid quickly and pleasantly . 128 Ira is a great dealership and it’s because of terrific professionals like Cassie. I highly recommend Ira 128 Honda. More

Today was my first time using the IRA Honda of Reading Service Center. A recall was required for my accord and I’m pleased to say it was done efficiently, while keeping me informed of progress a long the Service Center. A recall was required for my accord and I’m pleased to say it was done efficiently, while keeping me informed of progress a long the way. A very satisfying experience. More

Had an uncomfortable experience with the sales folks today and abruptly left within 10 minutes of arriving. The sales rep couldn't find my name in their system (from my previous car purchases) and was i today and abruptly left within 10 minutes of arriving. The sales rep couldn't find my name in their system (from my previous car purchases) and was insistent on getting my personal information, drivers license, etc. even after I said that at this stage I simply needed some basic information (personal info could certainly follow later). But what really bothered me was that no one I saw in the dealership was wearing a mask and my sales rep didn't seem able to "take the hint" when I arrived wearing a KN95 mask and wasn't interested in shaking his hand or sitting close to his desk. I don't know if the dealership was making a political statement about pandemic safety but it seems that a good sales rep should be able to "read cues" from potential customers and adjust accordingly. Today's brief interaction doesn't give me enough information fairly rate the dealership so I'll give them a neutral 3 two stars. I have been pleased with having my previously purchased Hondas serviced at this dealership but I'm now leery of the sales folks. I visited two other nearby dealerships after leaving Reading (Toyota & Honda) and the experience was safer/better. If you're concerned about the COVID situation I would not recommend going to this dealership until the pandemic is over. More

Very well run and highly responsive! The service is excellent and I always go there. excellent and I always go there. More

Service advisor Paul Calnan very professional courteous and helpful in addressing my concerns. Many thanks. and helpful in addressing my concerns. Many thanks. More

It was easy to get a next day appointment. The service was performed quickly. Everyone was very friendly, helpful and professional. Leah patiently answered all my questions and made my service visit exper was performed quickly. Everyone was very friendly, helpful and professional. Leah patiently answered all my questions and made my service visit experience very pleasant. More

Excellent service. The Service Advisor, Iffy Egbulna, was great! He was very professional and friendly. great! He was very professional and friendly. More