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Route 128 Honda

Reading, MA

4.3
1,538 Reviews

88-98 Walkers Brook Dr

Reading, MA

01867

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Showing 1,538 reviews

February 03, 2022

Great service by Matthew Strong. First time Honda buyer. Thank you to Matthew and the team. More

by CV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance Dept
Feb 04, 2022 -

Route 128 Honda responded

Congratulations on your new Honda! Thanks for the review and kind words for Matthew We hope you love your new vehicle for years to come. Welcome to the Honda family!

February 01, 2022

Cassandra was great and service was quickly done as she said,Thank you service crew. Will return for my next service. More

by dianeguerrette
Recommend Dealer
Yes
Employees Worked With
Kal Dabliz sales comsultant
Feb 02, 2022 -

Route 128 Honda responded

Thank you for your kind words for Cassandra! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!

January 31, 2022

Staff is extremely knowledgeable and kind. Made everything easy, quick and most importantly went above for my family and I. Thank you Chris and Jason More

by Ruizannamarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason , Chris Nelson
Feb 01, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it!

January 31, 2022

I had two safety recalls done today plus a oil change that was on special. Work was done timely and Nicole was great! I was kept up with status of repairs and was called when my car was ready. They even More

by Michele O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud
Feb 01, 2022 -

Route 128 Honda responded

Thank you, Michele, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

January 17, 2022

Service manager kept me aware of my vehicle status and reviewed service needs for my car. More

by Mcneill_john@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Calnan
Jan 19, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

Jan 19, 2022 -

Mcneill_john@yahoo.com responded

The new service team at Ira Honda under promised and over delivered. All work was completed as requested in a timely manner. Service manager reviewed all work completed, provided appropriate documentation for my records as well as updating me on tire tread life.

January 16, 2022

Great service! My car is in great shape. Feel safe in my car. Pleasant staff! Great coupons. I’ll be back. Thank you More

by D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud
Jan 19, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

January 13, 2022

Mind-blowingly bad experience. Lack of transparency with price I was to be charged was followed up by no return phone calls for weeks. I have never experienced such a total lack of respect for the customer More

by Unhappy Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Wallace
Jan 20, 2022 -

Route 128 Honda responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John McCarthy General Manager jmccarthy@Group1Auto.com

January 12, 2022

Service dept review. Cassandra was very knowledgeable, polite and efficient. The service app process is also very nice and informative. Easy to use. More

by Aixtrip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Viger (5 star), Nicole Michaud
Jan 13, 2022 -

Route 128 Honda responded

Thank you for your kind words for Cassandra, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!

January 11, 2022

Great service. Always taken care of right away. Leah the service tech always takes care of my needs. Promptly and efficiently. More

by Pfee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Blackler
Jan 13, 2022 -

Route 128 Honda responded

Thank you for being our customer! We are thrilled that Leah and our team provided you with the best experience! We thank you for your continued business!

January 10, 2022

Needed oil change and tire rotation on my Honda ridgeline. Stop by the service department to make an appointment. They told me they could take me right away 45 minutes later I was on my way. Servic More

by Wjgaunt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul calanan
Jan 13, 2022 -

Route 128 Honda responded

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

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