
Route 128 Honda
Reading, MA
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We bought a CRV-SE for my wife and actually enjoyed the experience. In fact, my wife (who has been involved with the purchase of many cars) told me that she felt the time we spent working with Roberto Gio experience. In fact, my wife (who has been involved with the purchase of many cars) told me that she felt the time we spent working with Roberto Giovannucci (salesman) was the most friendly and open discussion that she had ever had at an auto dealership. We did a lot of due diligence in selecting our car and our dealership - including visits to eight dealerships in two states and repeat visits to four dealers. Of those, I made more than a dozen visits and my wife made two - but she was involved in internet research and polling of many friends and relatives to select down to the several dealers & two car models we pursued. One thing that separated the Honda Gallery from others was the way that every person in the building joined in making you feel comfortable and cared about. This was true on four visits - knowing that I was working with Rob, his colleagues went out of their way to answer questions and assist when Rob was tied up. On my first visit, Rob for a few minutes seemed a little overrehearsed, but that quickly melted away as his warm personality brought the conversation into the kind of open idea exchange that you might have with a good friend at a backyard BBQ. He knew the cars well, and made pro & con suggestions that made good sense. At some dealers, I felt that I was being marched through a process, but Rob (and the team around him) did not give that vibe. It was more of a family discussion. We did not feel pushed or rushed. The negotiating was respectful and led to a substantial discount, requiring two rounds of manager approval, but that part of the process was done over short phone calls rather than extended onsite pressure. We did not have to meet the manager or go through typical dealer efforts to change our expectations. My wife is very happy with her new CRV! More
I have a very good experience with Honda Gallery. Salesman, Brian, is a very friendly and helpful person. He answered whatever questions I have and clear a lot of my doubt. Brian did put a lot of eff Salesman, Brian, is a very friendly and helpful person. He answered whatever questions I have and clear a lot of my doubt. Brian did put a lot of effort to satisfy my requirements. The Sales Manager did his best to serve. More
Casey Tong was professional, knowledgeable and his follow through on the sale of my car was excellent. Others at the dealership were also great to deal with. through on the sale of my car was excellent. Others at the dealership were also great to deal with. More
Honda Gallery was recommended to me by two friends and they were correct to recommend it. The Salesman Junior Rodriguez was very friendly and professional. The Sales Manager was also friendly and professi they were correct to recommend it. The Salesman Junior Rodriguez was very friendly and professional. The Sales Manager was also friendly and professional. I normally dread the thought of buying and negotiating a car, but Honda Gallery is very low-pressure, and very easy to work with. I would totally recommend buying a Honda there. More
The salesman went above and beyond what is expected. We went elsewhere and realized immediately we had to go back here. Junior made it very friendly and did not pressure us. The managers were great also. went elsewhere and realized immediately we had to go back here. Junior made it very friendly and did not pressure us. The managers were great also. If you go look for Junior in the corner desk. He will do what is needed to help you find what you are looking for. More
I have bought many cars over the years and I have to say that my experience at Honda Gallery was the best. The staff and especially my salesperson Duarte were great. After the purchase I felt like I got a g that my experience at Honda Gallery was the best. The staff and especially my salesperson Duarte were great. After the purchase I felt like I got a great deal. I will recommend this dealership to all. More
This dealership understands what great customer service means! From the moment my husband and I walked in the door, we felt welcomed and appreciated by their sales team. Rob really took the time to listen means! From the moment my husband and I walked in the door, we felt welcomed and appreciated by their sales team. Rob really took the time to listen to our needs and was genuinely enthusiastic about our car shopping experience. His attention to detail and thoroughness made our experience very positive! We truly enjoyed his ability to highlight the practicality of the vehicle, as well as making sure we were comfortable with our purchase. Thank you for the positive and uplifting experience we had with Rob at the Honda Gallery! More
I had a great experience buying my used car from the Gallery! It was my first time buying and they made my first experience a very pleasant one. Ended up getting the car for a great price! Rob even d Gallery! It was my first time buying and they made my first experience a very pleasant one. Ended up getting the car for a great price! Rob even dropped the car off at my work and showed me everything I needed to know about the car! Highly recommended!!! More
I went to Honda Gallery yesterday to turn in my lease and re lease a new Honda. I wasn't sure what my options were or what kind of Civic I wanted. Bill Higgins and and Carlo were incredibly friendly without re lease a new Honda. I wasn't sure what my options were or what kind of Civic I wanted. Bill Higgins and and Carlo were incredibly friendly without being pushy. I get anxious when it comes to buying anything and this experience was extremely pleasant. I got the price I wanted, the car I wanted, and the service I needed. I would definitely recommend Honda Gallery and Bill Higgins to ANYONE looking to purchase a Honda! More