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Route 128 Honda

Reading, MA

Overview
Reviews
4.4
1,531 Reviews
Call Dealership (781) 757-5817
View Awards

88-98 Walkers Brook Dr

Reading, MA

01867

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Showing 1,531 reviews

May 01, 2022

The service was great, Paul explained everything what type of service was needed at this time More

by rkokoshi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
May 03, 2022 -

Route 128 Honda responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

April 28, 2022

By far the worst dealership to purchase from. The sales manager is aggressive, combative and has no people skills. They take no responsibility for the cars they sell one day off the lot. I was to More

by James
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason, Robert Giovannucci
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May 03, 2022 -

Route 128 Honda responded

Thank you for bringing this to my attention. I apologize for what you have experienced while buying a vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. John McCarthy General Manager jmccarthy@Group1Auto.com

May 03, 2022 -

James responded

Hi john I gave my number to Jason last week after a hostile conversation and told the general manager would contact me. No one has called me.

April 26, 2022

Great experience. Matt was our salesman and was professional and patient. The finance guy Marc was helpful as well. More

by irvine242
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt and Marc
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Apr 27, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it!

April 25, 2022

Nicole was great to work with and kept me up to date with car progress More

by Paul P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Michaud
Report | Print
Apr 25, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it!

April 22, 2022

They were very helpful very patient with me explained everything to me and I would recommend them to my friends More

by Kathyweymouth5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Giovannucci, John Thomas, Nestor Monroy
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Apr 25, 2022 -

Route 128 Honda responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

April 20, 2022

Great service. Professional. Right to the point of the issues with the vehicle. Always does a nice hob More

by Hbnewc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Blackler
Report | Print
Apr 20, 2022 -

Route 128 Honda responded

Thank you. We're glad that you had an excellent experience with your recent service visit.

April 19, 2022

Very friendly clean and efficient. My advisor Irving did exactly what he told me and all that in less time what i had expected. More

by Ramgad1212
Recommend Dealer
Yes
Employees Worked With
Irving gets 5 Stars
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Apr 19, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it!

April 19, 2022

Total tipoff! Service writer LIED! Over charged $150.00 more than quoted! Liar! Never again. More

by Kcc886
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leah Blackler
Report | Print
Apr 21, 2022 -

Route 128 Honda responded

KCC886 could you please contact me directly to review your charges? If something is off I will make it right. John McCarthy General Manager jmccarthy@Group1Auto.com

Apr 22, 2022 -

Kcc886 responded

Hi Mr. McCarthy, I asked your Service Writer "How much is this going to cost?" Seems like a simple enough straight forward question. He told me $580.00. Although I thought it was a high cost I told him to go ahead with the "Triple Flush" of the transmission. He called and said the vehicle was ready and when I picked up the vehicle I was given a bill for $748.08!!!! Not the $580.00 he quoted. He only quoted the charge for the "Triple Flush", my question to him was what was it going to cost me?!? Sorry, be he LIED to get the work. Real company guy! This isn't the first vehicle I and my family have bought from the IRA group but we'll really rethink our future purchases if this is the way the company now operates. John Barry

April 18, 2022

Good service from the sales person Nestor and just need a better communication when delivery dates are changing. More

by Sai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Monroy
Report | Print
Apr 18, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it!

April 18, 2022

My tech was Leah. She is excellent in every respect. She is the reason I have my car serviced at IRA 128 Honda. More

by bpward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah Blackler
Report | Print
Apr 18, 2022 -

Route 128 Honda responded

Thank you for your kind words for our staff, we appreciate it!

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