Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Route 128 Honda

Reading, MA

Overview
Reviews
4.4
1,531 Reviews
Call Dealership (781) 757-5817
View Awards

88-98 Walkers Brook Dr

Reading, MA

01867

Directions

By Type

Showing 1,531 reviews

May 14, 2022

Great experience from the greetings to check out as usual. Cassie is always very knowledgeable, quick and friendly. More

by Aki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
Report | Print
May 16, 2022 -

Route 128 Honda responded

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

May 13, 2022

This is the fifth car we have leased with this dealership, they are always helpful and professional which is why we continue to go there. Our salesman Paul was great !!! More

by Denisempitts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
May 16, 2022 -

Route 128 Honda responded

Thank you! We are thrilled that our team provided you with the best experience! We thank you for your continued business!

May 11, 2022

Great service. Got in and out quickly including a recall. Professional and everyone was accommodating.Thanks. I will be back! More

by Ringo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Wallace, Leah Blackler
Report | Print
May 12, 2022 -

Route 128 Honda responded

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

May 11, 2022

Friendly, efficient, skilled. Explain future service needs clearly and complete repairs/services correctly and in timely fashion. More

by Tallulah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herve, Michele Canan
Report | Print
May 12, 2022 -

Route 128 Honda responded

Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!

May 09, 2022

I called in the morning & asked for an oil change, they fit me it immediately. I loved their attitude & brought to my attention that I needed an inspection sticker which I really appreciated . I would reco More

by stephenprimes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul calnan
Report | Print
May 10, 2022 -

Route 128 Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

May 05, 2022

Walked in with question and need. Left with answer and service done. Very very happy. More

by ronald.swain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Canan, Leah Blackler
Report | Print
May 06, 2022 -

Route 128 Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 04, 2022

Easy access and good service Pleasant surroundings clean. Helpful check in and check out with explanation More

by Janetmhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie Viger
Report | Print
May 06, 2022 -

Route 128 Honda responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 03, 2022

Rob Giovannucci was a great salesperson. Everyone in the dealership was wonderful My deal was prompt and efficient. More

by Laurie1173
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc accelon, Robert Giovannucci, Paul Panzini, Andre Willis, John McCarthy
Report | Print
May 05, 2022 -

Route 128 Honda responded

Thank you for the feedback. We thank you for your business and look forward to your next visit!

May 03, 2022

Experience was okay. I’ve had better experiences with other dealers and car purchases in the past. Communucation was an issue. Was told certain things by the salesperson More

by Jasonchinod
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Willis
Report | Print
May 09, 2022 -

Route 128 Honda responded

We apologize you had a 3-star experience vs a 5-star! You did get one of our newer sales reps who isn’t as quick as some of the longer-tenured staff. Rest assured we are training all staff regularly to avoid further delays. John McCarthy General Manager jmccarthy@Group1Auto.com

May 09, 2022 -

Jasonchinod responded

What's done is done. I got my vehicle and you got one more sales to add to your end of the month numbers if that is all that counts. Your sales team lost your dealership the potential of thousands of dollars though in maintenance and service revenue for the life of this car as I will not be bringing it there for servicing.

Jul 29, 2022 -

Jasonchinod responded

A follow-up to my review. I have owned my vehicle for almost 3 months now. When I purchased the vehicle a part was on back-order for an add-on I purchased. I am still waiting for the part. The dealership apparently does not feel the need to follow-up with customers after they have purchased a vehicle and got the sale. I have contacted the deaelership 3 times regarding the outstanding issue. 3 times I have gotten a response we will look into it. 3 times I have not gotten a response back!

May 01, 2022

Great experience without any pressure in our search for a vehicle. Néstor is Professional, knowledgeable and attentive. More

by varino1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Monroy
Report | Print
May 03, 2022 -

Route 128 Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

1
...
12
13
14
...
154