Route 1 Hyundai

Although this dealership has MANY negative reviews, if you do your homework and ask the right questions, they absolutely honor the deal they give you. Because visiting this dealership would require hours you do your homework and ask the right questions, they absolutely honor the deal they give you. Because visiting this dealership would require hours of travel, I asked for a phone quote, which NO ONE EVER GIVES! They realized that without "the number", I would not come down, so they gave a phone price quote. That to me was a great show of faith and in return I promised not to use that number to blackmail another dealer. The most important question I asked was whether the final price included the $720.00 delivery charge (destination charge?) that is clearly listed on the factory MSRP and they assured me that it did. When we were ready to sign, the sales manager was surprised that this $720 amount was included, but after he checked with someone else, he agreed that it was and the price quoted was the final price we paid. We visited on a Saturday, their busiest day, but at no time did we feel neglected or ignored even after we agreed to buy. On the contrary, the staff kept checking with us offering food and drinks and apologizing for relatively short delays between steps involved in new car purchases. Also noteworthy, I have never dealt with a finance manager as helpful, friendly, or willing to work with you as Richie! When it comes to the money, they all turn nasty. Not true for Richie at Brad Benson. Would I recommend this dealership? Yes I would provided you are not an annoying consumer! Shop others first and go there when you are ready to buy (or shop there not on Saturday). Ask what is included in the price (especially the delivery charge). If you are like me and try to work by phone, don't expect anything in writing; it's not fair to them. I found them true to their word and the price I paid was the price they quoted. Nothing hidden - nothing sneaky. They are working to improve their image and hopefully future customers will be treated as well as I was. More

Dealers website advertised a certain price point for a car, we called to inquire about the 30% sale off dealer advertised price. We wanted to confirm the advertised price over the phone before driving two car, we called to inquire about the 30% sale off dealer advertised price. We wanted to confirm the advertised price over the phone before driving two hours out of our way to look at the car. The internet sales manager stated that the price listed on their dealer website was the dealers advertised price point and the sale will be deducted from the internet price. After arriving we found out that the internet price was not the dealer advertised price and the price of the car increased $6,000.00. Despite this initial let down, we decided to still look at the cars because we drove all the way there. After deciding on the car we wanted, the sales person began to write the price down on paper and deduct discounts. We agreed upon a price and told them to draw he contract up. We ordered insurance over the phone and once they received the insurance confirmation, the sales people came back and said they did the math incorrectly and increased the price by $2,000.00. After arguing the dealership did not change their standpoint and insurance was already bought. We then made it to the finance table. Originally an interest rate of 2.99% was quoted and we ended up having to finance at 5%. This dealership deceived us on three levels: 1. False internet sales pricing; 2. Increasing the sales price after agreeing to one price and after insurance was purchased; 3. Not giving us the original % rate for the auto loan. We will never do business with this dealership again - and they should not be in business if they do not want to serve their customers well. More

Felt like I was a burden to them.Worst car buying experience ever.RUDEPEOPLE NEVER AGAIN.Sold me gap insurance,amd extended warranty.Lied to me said I had to have to get loan approved. How Marchello experience ever.RUDEPEOPLE NEVER AGAIN.Sold me gap insurance,amd extended warranty.Lied to me said I had to have to get loan approved. How Marchello keeps his job is a mystery.No customer service skills for a sales mgr. Came from out of state to buy,Took them two weeks to register car,incompetent sales staff/ More

Worst dealership ever. If you are thinking of going there DON'T!!!!...They lie to you. They make you come in for no reason.. They will tell you anything to get you in there, promise you the world and there DON'T!!!!...They lie to you. They make you come in for no reason.. They will tell you anything to get you in there, promise you the world and don't come through. Terrible way of doing business. WOULDN'T RECOMMEND THEM TO MY WORST ENEMY!!!!!!!!!!!!!!!!!!!!!!!!!!!1 More

i just purchased a vehicle from a nearby competitor i i just purchased a vehicle from a nearby competitor i hope mr. benson reads this review. his commercials are great, but thats where it ends. a salesp i just purchased a vehicle from a nearby competitor i hope mr. benson reads this review. his commercials are great, but thats where it ends. a salesperson worked hard to get me into a vehicle, but the sales mgr and general mgr. are hurting this dealership, they caused me to go elsewhere they will never see me again. while a competitor worked with me this dealership dismissed me. then like a fool i kept trying to contact the dealership and its gen. mgr and sales mgr but i left messages and no return calls. e-mails and no reply its interesting that my dealership which i purchased from is averaging nearly a 5 on their ratings. BRAD BENSON IS AVERAGING 1.2 i rest my case More