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Route 1 Hyundai
Monmouth Junction, NJ
3,101 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,101 Reviews of Route 1 Hyundai
July 16, 2026
I drove about an hour to Route 1 Hyundai after explaining my situation in detail to the BDC representative, including my current lease, remaining payments, negative equity, credit profile, and the payment ra my situation in detail to the BDC representative, including my current lease, remaining payments, negative equity, credit profile, and the payment range I needed. I was told the dealership could work with it, which is why I made the trip. Once I arrived, the process became frustrating and disorganized. My original salesperson, Yaman, had limited knowledge of the IONIQ 9 and could not answer several basic EV-related questions. The first deal presented was structured as a purchase even though I had clearly explained that I was only interested in leasing. James Greco eventually stepped in after he could see the frustration on my face. From that point forward, James was professional, attentive, and made a genuine effort to understand what I was trying to accomplish. He was easily the best part of my experience at Route 1 Hyundai. The following day, Yaman called and said management wanted to make a deal, but he could not tell me what the revised offer actually was. He only wanted to schedule another appointment. After already spending two hours driving round trip and paying tolls, I was not willing to make another trip without knowing whether the numbers had changed. Instead, I called and texted James directly because he had earned my confidence and was the only person who seemed to understand the situation. I also received follow-up emails from owner Manny Lugo saying he would personally help and try to make the deal work. I appreciated the outreach, but after that, I never received an actual revised offer or clear follow-up from management. Two days later, I emailed to thank them and let them know I had purchased my IONIQ 9 from Burns Hyundai. Burns understood the situation, worked through the numbers remotely, coordinated the Honda lease issue through Burns Honda, and completed the deal without requiring another wasted trip. My main advice to Route 1 Hyundai would be to improve EV product knowledge among the sales staff and make sure the BDC team sets honest, realistic expectations before asking customers to travel to the dealership. Getting someone through the door should not be the only goal. Their time also needs to be respected. James Greco deserves recognition because he genuinely tried to help and is the reason this review is not harsher. If anyone at Route 1 Hyundai would like to discuss my experience or feedback further, the dealership has my contact information and is welcome to reach out. More
by AVI.N
Employees Worked With
Yaman A, James Greco
June 18, 2026
Came here around 6pm after work. Spoke to Juan, who let us know he was newer to the dealership. Me and my fiancé were looking at the Sante Fe Limited, we test drove a comparable mode Spoke to Juan, who let us know he was newer to the dealership. Me and my fiancé were looking at the Sante Fe Limited, we test drove a comparable model, and sat down. After initially saying we weren't looking to leave in one tonight (they close in an hour at this point, 8pm) he suggested we look at some numbers anyways. After showing them to us, and going back and forth briefly, things quickly became heated as Juan started actively ignoring us or our questions, positionally arguing trying to make any offer we made look stupid or ill-informed, and at that point refused to shake my hand as we tried to leave. Instead gets up to get a manager. Now after closing time, this manager comes up again telling me an astronomical number just the same as Juan. After trying to refuse over and over and leave, they both kept pushing until I literally had to tell them 'be a man, be respectful, shake my hand' as I was standing to go. After doing so being as polite as I could be at that point, the manager blurts out 'Im not calling you back buddy, call me when you calm down'. Meanwhile, within 24hrs, next day we went to Circle Hyundai in Shrewsbury NJ, got the same car we wanted at an even better price than I was originally pushing back for. Needless to say, steer clear of this place, look at dealer sales and satisfaction scores, there is a reason this place isn't winning any awards. On the contrary, highly recommend Circle Hyundai, decent people, normal conversations. Also recommend the Sante Fe, calligraphy or limited, now having one in the house already one night - I can see we picked the right car :) More
by Joseph-USMC0331
Employees Worked With
Juan sales team, and 'sales floor' manager
June 06, 2026
Very poor and expensive services. Completely misleading ads and questionable coupons, with service staff who bring you in with a $69 coupon and then hand you a $1,000 bill. They show Completely misleading ads and questionable coupons, with service staff who bring you in with a $69 coupon and then hand you a $1,000 bill. They show you a list of services without telling you the price, and then later say, “You signed it, so you have to pay.” Very professional. More
by Hakan S.
Employees Worked With
James Davis, Luis Garcia
May 14, 2026
Route 1 Hyundai 5+ Stars The finest automobile dealership you will ever find. The Service Dept. = Super Clean. The Showroom super clean. The staff is knowledgeable and very helpful. A smooth dealership you will ever find. The Service Dept. = Super Clean. The Showroom super clean. The staff is knowledgeable and very helpful. A smooth operation indeed. General Manager of Sales (Larry Farina) is top notch and cares about the Customer. It is positive good feeling when you walk into Route 1 Hyundai. The sales rep Tyrell took care of every concern I had. This dealership makes you feel at ease, calm, and has a very positive aura. My next purchase of a vehicle will be (again) at RT 1 Hyundai. Thank you all and thank you especially to Larry ! My vehicle purchase: 2026 Hyundai Santa Cruz. I am completely satisfied. Tom F. More
by Tom Edward
Employees Worked With
Larry Farina (GM Sales) & Tyrell (sales rep.)
May 12, 2026
The people at Route 1 Hyundai gave me the best car buying experience ever. My lease cost was a great number - without an ounce of haggling. My Sales Person (Tykell) was very knowledgeable and worked hard to experience ever. My lease cost was a great number - without an ounce of haggling. My Sales Person (Tykell) was very knowledgeable and worked hard to please me - as well as Manny, the owner who went above and beyond to make things easy for my wife and I. I live in Staten Island and was too sick to pick up my Hyundai Tucson. Instead of making me go down to them, they actually delivered the Tucson to my doorstep - and took my old leased SUV. I have never had that happen to me before Everything was just great with them. More
by Frank
Employees Worked With
Tykell, Sales Person. Manny, Owner
