Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Route 1 Hyundai
Monmouth Junction, NJ
3,055 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,055 reviews
May 02, 2011
First, I love my two hyundais both purchases at BB. We have a 2004 sonata and a 2009 Santa Fe. I have had no problem with the Sonata. The Santa Fe's A/C shut down last week and here is were things went do have a 2004 sonata and a 2009 Santa Fe. I have had no problem with the Sonata. The Santa Fe's A/C shut down last week and here is were things went down hill. We were told that if there was a parts problem it would be covered but if there was no issue we would be charged for diagnositics. The A/C is a sealed system so there had to be a parts or manufacturer issue. They did the test and re-charged the system but found nothing. They said the was no problem and that would be $137. I replied, "Freon does not disappear by magic! There is a leak but you didn't find it." I would have been willing to pay for the freon and 15 minutes of labor to recharge but they refused to budge. I was told to pay in full or get out and never come back. To think of all the money BB puts into TV and radio ads to attract suckers to his sleazy deals, you would think he might put 10% of that into keeping the ones he did get. The "service" manager did not even bother to talk to us. Shows you the quality of personnel they hire. Hey Brad you will not EVER have to worry that I will come back there except to waste your salesmens time. More
by murphy_ed
Employees Worked With
Service department
May 02, 2011
Brad Benson had the exact car that I wanted and Joel Aronson, internet sales, was there to greet me at the appointed time. Introduced me to Steve who walked me through the car and its features and then Aronson, internet sales, was there to greet me at the appointed time. Introduced me to Steve who walked me through the car and its features and then facilitated a very thorough test drive during which any additional questions were answered. Professional demeanor of staff is exemplary and at no time did I feel that I was being pressured. Even though several additional packages were offered to me by Garret in finance, there was absolutely no problem when I declined. Price was way more than fair and the buying process was painless. My wife and I were treated with courtesy and all requests for information were promptly accommodated. Experience could not be better unless the car was free! More
by tompass
Employees Worked With
3
April 25, 2011
Wonderful service, professional, friendly and courteous! I was greeted with a smile and treated with the utmost respect throughout my time at the dealership. Although it was an etremely busy day, the salesm I was greeted with a smile and treated with the utmost respect throughout my time at the dealership. Although it was an etremely busy day, the salesmen were very helpful and worked as quickly as possible. They made me feel very comfortable and gave me the most information so I felt like I was making the best choice. More
by jader1781
Employees Worked With
Steve Lansmen, Gerrit Stam
April 24, 2011
Let me first say my salesman was the only one that helped me resolve my situation. He was great, although he schmoozed me into my deal. First issue - they made a mistake with my financial paperwork. Richi me resolve my situation. He was great, although he schmoozed me into my deal. First issue - they made a mistake with my financial paperwork. Richie V called and left me an urgent message. I called back and didn't hear from him for days, then received a return call that it was urgent I come in that day. I can only assume the urgency was because the dealership was out money, because they showed no sense of urgency to resolve my issue. I went in, an huge inconvenience to sign the paperwork and luckily didn't leave right away because he had mess it up again and had to come get me in the show room to sign a third time. At that point he assured me that my registration would be received in time (evidently the paperwork screw up delayed it). Flash forward to the day my registration expires - I haven't heard anything from the dealership so I call. Tom says he will look into it a call me right back. Two hours later he leaves me a message that it isn't in and I should call in the morning. I call in the morning and Tom is off. So I leave a message for Keith. Again no call back. I call a second time and am told to call in the morning again. Next morning I call and Keith is with a customer so I leave a message. I call back 5 hours later and he is still with a customer and I am told the dealership is very busy. I guess becaue they have my money now they don't need to be customer oriented. I call back again and am told by Tom to call in the morning. Morning 4, as I drive around with no registration I call again. Tom is busy, leave a message. I call back later and everyone is busy again. At this point I ask for someone in charge and suddenly Tom is not busy not but he "will see if he can do anything". Really, and if he can't I just don't get my registration. Miraculously the next morning it is in. And out of the goodness of their heart they have made my monthly payment so "my credit is damaged" even though their paperwork screw up caused the billing not to come through, so I will owe money. Thats fine. I get there and write a check and Mike comes back and says they can't take my check. Why? Something about motor vehicle needs cash, even though the money is not for registration but for my payment. So I offer to charge, but no he needs cash. So I leave, because it is highly suspicious that they only take cash and that no one mentioned that earlier (I would think most people don't walk around with a car payments worth of cash in their pocket). Luckily my salesman is there and straightens out the extortion issue so I can get my plates. As we are outside, that snotty Mike snidely says "oh they gave them to you". What a horrendous experience. Once they have your signature, they don't care anything about what you need, and evidently don't want a paper trail so they deal in cash. Do not go to this dealership unless you want to be ripped off and treated poorly. More
by kmm0808
Employees Worked With
Sales managers tom, keith and mike
April 12, 2011
I purchased a new car a little over a month ago and let me tell you, I would NEVER, EVER purchase a vehicle from these people again. They are truly the most unorganized dealer I have ever dealt with. For s me tell you, I would NEVER, EVER purchase a vehicle from these people again. They are truly the most unorganized dealer I have ever dealt with. For starters, my temporary registration was expired for over a week. After calling them at least a dozen times, I finally got my plates. I bought a car that came without a radio and was given a "we owe" for that as well as for an air conditioner. Now they're giving me the run around about giving me a loaner car while the services are supposed to be done(after being promised by at least 4 different people that I've dealt with so far). Now nobody seems to remember telling me this at all. On top of all of this, a couple days after I bought the car, I washed and waxed it and noticed a ding on the side and scratches all over the front and rear bumpers. This was also something they promised to fixed. It's been over a month and a half at this point and I've yet to resolve any of these issues. Every person I have dealt with wants to play the "pass the the buck" game and they all seem to have an attitude over things that are entirely their fault. The only person I will give a little credit to is the salesman Ed Rubino. He was the only one who dealt with us in a courteous manner and he actually returned my phone calls. I'm currently in the process of speaking to Hyundai corporate. Worst experience ever!!! Update: After almost 2 months of aggravation they've finally managed to follow through on their "we owe" for the radio, they have fixed the scratches on the bumpers and provided me a loaner car while the services were performed. At least the service department has done a good job on their end so far. More
by beadle1369
Employees Worked With
Ed Rubino(sales), Danny Santos(Finance manager), Gerrit Stam(Finance), Mike Delis, Marissa(Serive)
April 11, 2011
Dave was a great salesman he had the patients for us and I just love my Sante Fe.I would recommend anyone looking for a car to go to Dave who is patient and honest to get you the best possible deal for a ne I just love my Sante Fe.I would recommend anyone looking for a car to go to Dave who is patient and honest to get you the best possible deal for a new car. We traded in a car and got $4000.00 back on an 1998 Licoln Navigator ~ thanks for all your Help Dave Great Job. :) More
by finklelakeariel
Employees Worked With
David Testa
April 09, 2011
After buying a new 2011 Hyundai Elangra three months ago, I am not happy with brad benson service or sales department. About a month into having the car I started to hear a clicking noise when I pushed on th I am not happy with brad benson service or sales department. About a month into having the car I started to hear a clicking noise when I pushed on the break, if the car wasn't warmed up for 30 the breaks would would like grinding and the battery light kept coming on. I called the brad benson, after all they told me when I bought the $25000 car about their exspectional service department. They made an appointment for me which I took off the morning of work to drop it off, later on in the day the called and said I needed to replace the g~sensor. The part also needed to be ordered and would be in next w eek or and they would call me when it came in . later that night went the 25 miles and picked up my car. the next week came and went I no call was received from brad benson or the service department. the next week I made a phone call to the service departmen and asked if the part was in, o was told they would call me back, they never did. 3 weeks later with no call I called service department for the third time, and again was told they would call me back that after noon. I was called back 3 days later, service department the departed payments and I could schedule an appointment. I made appointment again took half day at work and droped the car off, at 200 pm the service department called and said they had the wrong part and that it would not be in till next week. In addition there was a bubble on my tire which they said sould have be taken to a tire place because they could not honor manufactuer warranty on tires. Sol again I must drive the 25 miles to and from to pick up my car. Because I was very upsett about my service and went into speak with my salesman who sold me the car. He directed me to another man who listened to half my story, stopped me and said that he can do a trade to a new car because there has been so problems and that the car had some defects. He told me that I would have to take a color in the lot though, iagreed and he left to do some paperwork. After an hour of waiting and talking he story changed and started talking about a trade in. He then gave me back to my sales man who was vey confused and was under the impression I wanted to do a trade in, this meaning I would have to paythe gap between the new car and my car. I told him that's not what was presented to me. He said let me see what I can do , e came back and said I'm sorry to hear about your bad service make sure you double check before coming down to pick up your car. I am not happy with their sevikce nor thei sales people who tried to take advantage of me. My suggestion, go to another dealership who cares about the customer, instead of begging them to put 10 on their evaluation and then doing the exact opposite of what they sold me on. More
by Kdougherty
Employees Worked With
Tom and daran
April 06, 2011
Dave Testa was great out of all the dealerships he was the only one to call me back promptly.Dave had a great personalty he also made my wife and I very comfortable buying our first new car.I would recomm the only one to call me back promptly.Dave had a great personalty he also made my wife and I very comfortable buying our first new car.I would recommend this dealership to any one buying a new or used car. More
by yeo92181
Employees Worked With
Dave Testa
April 04, 2011
Steve Landesman was very helpful in giving us the guidance we needed in making our test drive with the Hyundai Elantra a very informative one, he pointed out all the safety features, etc. The financi guidance we needed in making our test drive with the Hyundai Elantra a very informative one, he pointed out all the safety features, etc. The financing department was very pleasant to deal with and made the transaction very easy to understand. We are a quickly becoming a Hyundai family, with our 2011 Sonata, 2011 Elantra and 2010 Elantra now parked on our driveway it is clear that we are fans of Hyundai and the great sales team Brad Benson has on his side. More
by AngelaVelluci
Employees Worked With
Steve Landesman
April 04, 2011
Steve was courteous, professional and extremely helpful and patient. He took time to show me several different vehicles, allowed me to test drive them and explained their features and it was his patients a and patient. He took time to show me several different vehicles, allowed me to test drive them and explained their features and it was his patients and attitude that made me decide to purchase when I did. More
by lcolonna
Employees Worked With
Steve Landesman
