Route 1 Chrysler Dodge Jeep Ram - Service Center

Car part I had to leave my car for a week to have a part replaced. I was provided with a rental car that was mostly covered, but I did have to pay for some of I had to leave my car for a week to have a part replaced. I was provided with a rental car that was mostly covered, but I did have to pay for some of it. The only downside was that it took so long to get the part & I had to keep checking in to see when it would be ready. More

Engine running smoothly The engine was running very rough when accelerating and when stopped. The technicians were able to identify the problem and correct it. The engine is The engine was running very rough when accelerating and when stopped. The technicians were able to identify the problem and correct it. The engine is running very quietly and smoothly. More

Smooth Recall Service Experience Returned to this dealership after several years to get a recall fixed because of convenient location. Had been going to farther delearship and local r Returned to this dealership after several years to get a recall fixed because of convenient location. Had been going to farther delearship and local repair shop because we were not satisfied with the service a few years ago. Impressed to see updated service drive up, friendly staff, late drop off hours and overal smooth experience. More

4 STAR I would like to thank Larry for going above and beyond to make sure that I was satisfied and I will be sure to come back! It all started with Larry an I would like to thank Larry for going above and beyond to make sure that I was satisfied and I will be sure to come back! It all started with Larry and his patience and honesty! Thank you!! RICH VAN CAMP More

Replaced items which may not have needed to be replaced. My car had intermittent starting issues. Sometimes needed to be jumped and battery light would occasionally come on. Dealership had it for 9 business My car had intermittent starting issues. Sometimes needed to be jumped and battery light would occasionally come on. Dealership had it for 9 business days and replaced the Alternator, Battery (which was only 6 months old) and the drive belt which they had replaced a few months back. Finally got the car back paying just over $1,000 for the work and within days the issue returned. I took it back a second time but they couldn’t duplicate it so I drove the car continuing to have the intermittent starting until it completely shorted out stranding me on the road. I had it towed to the dealership. They then found the issue. The negative battery terminal was corroded. A $5 part. They said the alternator wasn’t putting out enough volts but I’m not sure I believe them. And they said my 6 month old battery wasn’t holding a charge. I can’t believe that. It probably wasn’t getting a proper charge due to the corroded terminal. They also said the few month old drive belt was wearing because the old alternator was loose. My guess is they loosened it to get the belt on and didn’t retighten it properly. The team was always nice but we’re sometimes difficult to contact and most times didn’t return calls timely or at all. I won’t recommend or take a car there again. More

Parts no longer manufactured I have a 2005 Chrysler Sebring in excellent condition. One day I got in and none of the instruments were working. It was determined that I needed a ne I have a 2005 Chrysler Sebring in excellent condition. One day I got in and none of the instruments were working. It was determined that I needed a new BCM and it was no longer manufactured. I located one thru a 3rd party and Route 1 installed it only to find out I also needed a new PCM. I also located this thru a 3rd party and they installed that. They worked on my vehicle for a few months and were kind enough to give me a loaner until they got it running. Will definitely continue to get my car serviced there and we’ll be buying a new vehicle there once the model is available. Excellent service team! More

Warranty repairs all taken care off I brought my car in for some warranty work. The process took a bit longer than expected which definitely caused frustration but JP was really great fo I brought my car in for some warranty work. The process took a bit longer than expected which definitely caused frustration but JP was really great following up with me and made everything right in the end. More

Great Customer Service Satisfied with customer service and they are also very friendly. Upon arrival they greeted nicely. Explained service report in detail with great patie Satisfied with customer service and they are also very friendly. Upon arrival they greeted nicely. Explained service report in detail with great patience. Answered all my questions. Overall I'm very satisfied with current visit. Keep it up team ! More

Service has deteriorated tremedously Have been using their service department for the last 6 years, and up until last year service has been excellent. Now, we drop off our car at the app Have been using their service department for the last 6 years, and up until last year service has been excellent. Now, we drop off our car at the appointed time, and no one calls us to tell us what has been found. Call service back, they promise to call right back, never do. This can go on for a couple of days, car in the shop, no idea of what is being done. The last appointment was for 10am on a Friday morning. After calling 3x with no status on the diagnosis, at 6pm I called and was informed that the car was not looked at, and won't be until Monday, and no loaners are available. Car sat on the dealer lot all weekend. Guess what, they did not look at it on Monday either. Just not acceptable. The last issue was the driver rear window would not go up or down. Called for an appointment, and we were put on a waiting list for a loaner. After two more weeks, we called and requested a repair appointment without a loaner. Service said they would call back with a date. A week later, no call back. So again, we call for an appointment, and told again they will call us with a date. It is now Sept 13, no word from service. Very disappointed, as this was once (in my opinion) a 5 star service center. I will not longer service my vehicle here, and certainly will not buy a car knowing how their service has deteriorated. I feel bad for Max, as we were planning on buying a new Jeep from him at the end of the year. More

Excellent Service Stopped in before work for an oul change, Managed to get my oil changed, tires rotated and a recall repaired and still be at work on time. Plus great Stopped in before work for an oul change, Managed to get my oil changed, tires rotated and a recall repaired and still be at work on time. Plus great coffee and bagel while I waited. My day couldnt have started better! More