Route 1 Chrysler Dodge Jeep Ram - Service Center

Very pleasant experience Lawrenceville Jeep was very accommodating the my needs and took care of the issue with 100% perfection. Had a problem with one of my tires and they t Lawrenceville Jeep was very accommodating the my needs and took care of the issue with 100% perfection. Had a problem with one of my tires and they took care of the problem. More

Inspection stickers Brought a car from here I live in pa but they gave me nj inspection stickers. Recently got a ticket for having nj inspection stickers and pa tags. So Brought a car from here I live in pa but they gave me nj inspection stickers. Recently got a ticket for having nj inspection stickers and pa tags. So I called dealer to see if they can gave me a pa inspection and they said not there problem anymore I need to get it inspection on my own. More

Maintenance The service was extremely, unnaturally precise. The moment I physically enter the building on Route 1 my concerns evaporated. I would highly recommend The service was extremely, unnaturally precise. The moment I physically enter the building on Route 1 my concerns evaporated. I would highly recommend giving them your vehicle to service. More

Never returning This service department is by far the worst experience. I have ever encountered in owning a vehicle. Unreliable. Poor management. Lack of general know This service department is by far the worst experience. I have ever encountered in owning a vehicle. Unreliable. Poor management. Lack of general knowledge of vehicles they service More

Pleased I has a leaky radiator at 40,000 miles(not good!) mechanic spotted leak and repaired. Reason for 2 stars on price is that i shouldnt of had to pay any I has a leaky radiator at 40,000 miles(not good!) mechanic spotted leak and repaired. Reason for 2 stars on price is that i shouldnt of had to pay anything. This was an obvious manufacturer defect. NOT UNDER WARANTY!!! This dealer worked with me on a minimal price. I also had small dents removed to my satisfaction. I am enlisted in jeep wave program so rental car used during repair was minimal(very good.) I used mopar coupons for oil change. Service rep (Brittany,) was very nice, helpful and thourough. More

Taylor and crew Great customer service!!! Taylor and the crew there was dynamite handling the issues I had with my Cherokee. They kept me informed about what was need Great customer service!!! Taylor and the crew there was dynamite handling the issues I had with my Cherokee. They kept me informed about what was needed for my car and when service would be complete. They provided a rental, as well as a loaner when I had to bring it back briefly. Overall fantastic experience. Thank you. More

Waste of time Kept my car for 4 days for a software update recall and never got around to checking my broken air conditioner. Had to keep calling updates. Even had Kept my car for 4 days for a software update recall and never got around to checking my broken air conditioner. Had to keep calling updates. Even had an appointment and a software update took 4 days. More

Emergency Service I am from South Texas and flew up to New York to pick up a 2011 Jeep Wrangler. This was on a Thursday and my plan was to land and start driving down. I am from South Texas and flew up to New York to pick up a 2011 Jeep Wrangler. This was on a Thursday and my plan was to land and start driving down. After leaving Brooklyn I noticed the vehicle was not shifting into 2nd or 3rd gear so I could not drive move than 40 mph. This was already around 4 pm. I pulled over at a travel center and started searching. I found Route 1 was 30 miles from me, told them I was just passing thru and I would need to be back at work on Monday and they gave me a 6:15 am appointment for the next day. Meghan Dornisch (assistant Service Manager) took us in evaluated the situation and advice me that the vehicle needed more testing. We retuned at 10 a.m. and the vehicle was fast tracked into the service area. Within 30 minutes the problem was diagnosed as defective module in the transmission. They looked for the part and said they could have it in by the next day (Saturday). Meghan called me on Saturday morning to let me know that the part was in and the vehicle would be ready later that day. Her team had the Jeep running by 2 pm and we started our 30 hour non stop drive back to Brownsville, Tx and made it in time to watch the Cowboys lose the Texans. All in all Meagan showed great professionalism never promising something without verifying first. She help me make an informed decision and everything worked out in the end. I don't know how much she earns as the assistant service manager but she definitely deserves a raise! Excellent service! There were other dealerships in the area but Route 1 was the only one who would take us in on short notice and they delivered! More

Great and friendly They know their stuff. Trustworthy and and find ways to keep the bill down. They even have loaner cars when needed. Have been treated fairly and manag They know their stuff. Trustworthy and and find ways to keep the bill down. They even have loaner cars when needed. Have been treated fairly and management has been great. More

Service department Lori or Laura did an outstanding job for me in the service department. I was a walk-in customer and she went out of her way to take care of me great j Lori or Laura did an outstanding job for me in the service department. I was a walk-in customer and she went out of her way to take care of me great job thank you Vincent DiDonato More