Route 1 Chrysler Dodge Jeep Ram - Service Center

Oil leak Brought it back after an oilchange and noticed oil was dripping Underneath. They had to order a new oil pan since it was cracked. Left Jeep at RT 1 Brought it back after an oilchange and noticed oil was dripping Underneath. They had to order a new oil pan since it was cracked. Left Jeep at RT 1 and the gave me a rental. Very pleased with quickness of work. More

Software Update As always the most knowledgeable and professional service group in the area. I have had the occasion to visit service groups in other areas & states , As always the most knowledgeable and professional service group in the area. I have had the occasion to visit service groups in other areas & states , and I’m always nervous about accuracy & correctness of service expect, when I come to Route one. The extra bonus is when Lori takes care of me. She make me feel as though I have a true advocate if the need arises. So, regardless of where I purchase my cars, Route 1 & Lori will always take care of them. More

Joe Russo as a happy car owner Getting new tires and new wheel bearings with new breaks was a great moment with my car. The service wig did a great job helping me out with all work Getting new tires and new wheel bearings with new breaks was a great moment with my car. The service wig did a great job helping me out with all work the needed to be completed with the car and the car is now back to driving very smooth and makes me a happy car owner these days. I want to thank the service for all their hard work and dedication with a great job to bring back the positive driving with my Chrysler 300. More

Very good Very easy to deal with in and out with my truck very clean and respectable to my truck made my visit very stress free and fast Very easy to deal with in and out with my truck very clean and respectable to my truck made my visit very stress free and fast More

Car service Excellent service by Barbara.She listened to all my concerns and addressed it. My only criticism is that I somehow didn’t receive any email with the Excellent service by Barbara.She listened to all my concerns and addressed it. My only criticism is that I somehow didn’t receive any email with the breakup of the work despite Barbara’ S several attempts. More

Great Customer Service Was able to get all requested service done in one day. Provided shuttle to and from work. Accepted coupons from online however still paid a lot for s Was able to get all requested service done in one day. Provided shuttle to and from work. Accepted coupons from online however still paid a lot for service, only received less than a 10% discount for work performed. I’ve had all my services for my Jeep done by this dealership, just wish their offers / coupons for being such a loyal customer would’ve been better. Lori was excellent in explaining the services which I requested and reviewed the bill with me before I paid. She also kept in contact with me regarding the shuttle service. I always receive great customer service from Lori. More

No empty promises here How great to finally connect with a dealer service department that delivers as promised. Friendly professional and a nice waiting area! Good choices How great to finally connect with a dealer service department that delivers as promised. Friendly professional and a nice waiting area! Good choices for appointments. More

Good experience Nicky provided an excellent level of customer service. He went above and beyond and even contacted me on his personal cell phone after hours. Much app Nicky provided an excellent level of customer service. He went above and beyond and even contacted me on his personal cell phone after hours. Much appreciated!! More

Do Yourself A Favor.. Go Elsewhere I'm a 3 time Dodge Chrysler buyer and a 3 time Max warranty owner. I will never have my car serviced here again. Recently had the back shocks repl I'm a 3 time Dodge Chrysler buyer and a 3 time Max warranty owner. I will never have my car serviced here again. Recently had the back shocks replaced because they were leaking, but the front shocks at 89,000 miles are okay because they are "seeping" but not leaking. At 89K what's the difference? The car is a front wheel drive with all the weight up front, but it's okay it rides like I'm in a low rider show out in Cali. When I asked for documentation on how they decided to not make the repair; they gave me a lame oil leak page sheet that didn't even mentions shocks. I went from wanting to give them a 5-star rating to this one star. At the dealership the service manager was "unavailable " to talk about it; over several days, and another manager who refused to give me his last name decided to feel good about himself by trying to tell me off. Ownership contacted me from here in a private message and stated they thought I was "perhaps" talking about another dealership, even though I spent 3.5 hours in their shop and have a receipt of service invoice. Go figure, it's the old admit nothing and deny everything used car salesman trick. Do yourself a favor, don't even buy these cars. Go Subaru Honda or Toyota. Better cars less aggravation. More

Car would not start, needed tow Car dead, started with jumper but would not run after cable removed. Tow needed, tow driver not knowledgeable and I was abandon by AAA. Called dealer Car dead, started with jumper but would not run after cable removed. Tow needed, tow driver not knowledgeable and I was abandon by AAA. Called dealer car was covered by road service, tow sent arrived at dealer soon after. More