Route 1 Chrysler Dodge Jeep Ram - Service Center

The service department is absolutely terrible! The service that was performed on my jeep now results in needing a new engine! They told me, Sorry not our problem! After the tensioner and serpentin The service that was performed on my jeep now results in needing a new engine! They told me, Sorry not our problem! After the tensioner and serpentine belt they put on exploded 10 miles after I left their lot! Real Professional!!! More

Totally professional Everyone is kind and helpful. Larry is alway knowledgeable and very helpful No no more Larry is alway knowledgeable and very helpful No no more More

They are always courtesy and professional I went in for an oil change and tire rotation. The service did not take long. an oil change and tire rotation. The service did not take long. More

The service department was great. I was assisted by Laurie who was excellent wonderful and attentive thank you guys for being such a wonderful place to go. I was assisted by Laurie who was excellent wonderful and attentive thank you guys for being such a wonderful place to go. More

The best dealership! ! Anytime I have an issue with my Jeep I am more than confident that they will fix it right the first time, and they do!!! ! Anytime I have an issue with my Jeep I am more than confident that they will fix it right the first time, and they do!!! More

They care about serving customer's needs at Route 1 Chrysler Dodge Jeep Ram of Lawrenceville. Special thanks to Vladimir, Larry and the technicians who worked on my vehicle. Chrysler Dodge Jeep Ram of Lawrenceville. Special thanks to Vladimir, Larry and the technicians who worked on my vehicle. More

I took my car to the shop, paid over 3k and the shop didn't fix anything. When I arrived to pick up my car, my car wouldn't even start. They asked me to come back the next day for them to replace the ba didn't fix anything. When I arrived to pick up my car, my car wouldn't even start. They asked me to come back the next day for them to replace the battery. And wanted to charge me additional fees. I took it to another shop which Confirmed they DIDNT DO ANYTHING. I'm so disappointed and don't recommend going here at all. More

This dealership has been great the personal are very good and they know there jobs also they are very knowledgeable and always ask if they can help and they know there jobs also they are very knowledgeable and always ask if they can help More

On October 5, I had my vehicle serviced at Rt1 Dodge On October 5, I had my vehicle serviced at Rt1 Dodge for a No start, no crank issue. My service was LORRIE who at first seemed very confident and On October 5, I had my vehicle serviced at Rt1 Dodge for a No start, no crank issue. My service was LORRIE who at first seemed very confident and reliable. This has gone downhill very relatively quick! Diagnostics was run on my vehicle and it was determined that I needed a new TIPM system and needed to be ordered. The part was ordered and put in the vehicle. (No updates on the status of my vehicle- I had to call) The vehicle was ready for pickup on Nov 2, I went to pick up the vehicle Nov 7, which I informed them I wouldn’t be able to pick it up due to transportation. I arrive to find the vehicle dead, why is it dead if the issue with power was corrected. LORRIE stated oh well no one knew it would’ve take myself this long to pick up the vehicle, but I should’ve started it. They charged the vehicle back up and I then get the vehicle back home to not only find out, MY FOBS wouldn’t lock or unlock my doors. So I drive back and I was informed, the service tech would look at it and I’ll get a update before they closed, (No call). I called the next day and no one has looked at the vehicle yet.. this goes on for the next 2 days. I finally get a update and I was informed that an additional diagnostic fee would be charged to figure out why my vehicle won’t start. I argued. Im not paying for that, and Lorrie states this is preexisting.. PREEXISTING???? NO, it’s not. I requested to speak to the manager, he’s not there but I’ll have him give you a call, this goes on for a week where no call or he’s not in the office. As of November 29, I received the call letting me know of cost, I asked why am I paying for something that happened at your facility? I declined any additional work from this location and collected my “fixed” vehicle. No locks, battery drain issue and now as of today Dec 7, the vehicle doesn’t start. Money well wasted! This location is unprofessional, the GM and Service Manager doesn’t respond to calls/ unavailable all the time and Lorrie who’s a great person but keep a promise in calling back when she does. I wouldn’t recommend this location to anyone, you go in for one thing and come out worst than you went in. It shouldn’t have taken 2 1/2 months for something like this, if they were more professional and kept an open communication I solely believed that experience would probably been better. Not sure if I’m the only one who’s experienced this at this location but I wouldn’t wish this on anyone. Cannot believe they would treat a vet this way! More