Route 1 Chrysler Dodge Jeep Ram of Lawrenceville

I took my Dodge Caravan to the dealer for rear brakes and rotors which went bad after 15000 miles. Dealt with the Service Manager Greg, took him 10 days to return my call and that was only after a complaint rotors which went bad after 15000 miles. Dealt with the Service Manager Greg, took him 10 days to return my call and that was only after a complaint was made to Chrysler Corp. Got the brakes fixed on Friday, by Sunday my wife was operating the vehicle and the rear brakes locked up causing her to skid to the side of the road, almost causing an accident. Called Greg several times, when he finally returned my call he was arrogant, extremely unhelpful and overall useless. I would NOT reccomend anyone going to this service department. Save yourself the aggravation and go somewhere else. Update: I got my van serviced with another dealer and it would seem Dick Greenfield forgot to put the bolts back on the caliper. More

Great rental car experience. Rented a minivan for a family trip to an out-of-town wedding. The experience was excellent. Professional, courteous service and great transportation at a good price. Compar family trip to an out-of-town wedding. The experience was excellent. Professional, courteous service and great transportation at a good price. Compared favorably with car rental companies. Glad we chose to rent from them. More

Not sure why the negatives. I had a 2005 Jeep Grand Cherokee which I had serviced at Dick Greenfield Jeep/Dodge since I owned it. Service department is open 24 hrs and no appointment ever needed. Ver Cherokee which I had serviced at Dick Greenfield Jeep/Dodge since I owned it. Service department is open 24 hrs and no appointment ever needed. Very busy department but the service staff is friendly and Mark (service manager) and Gregg are very helpful and ultimately get it done. I've always been happy with the service experience. There have been some hiccups, mostly items out of their control (e.g. delays due to availability of parts), but they do everything possible to assist and ultimately satisfy. I recently traded in my 2005 Jeep and purchased a 2011 Grand Cherokee Overland Summit. I worked with Joe Kirkland, in sales, and had a very positive experience; probably the best car buying experience I ever had. He was friendly, honest and reasonable to deal with. After I purchased the vehicle I returned to the dealership to correct a couple of concerns I had and Joe stepped up and resolved them on the spot. I could not be happier with the result and experience. By the way, love the new 2011 Grand Cherokee. Jeep really stepped up their game with this. Would definitely recommend this vehicle and dealership. More

I love the convenience of the 24 hour service. People there are very professional and friendly. I've gone to Greenfields many times and have always been treated with respect and have never felt like I wa there are very professional and friendly. I've gone to Greenfields many times and have always been treated with respect and have never felt like I was being taken advantage of. I recommend them to all my friends whenever they have car problems. More

I really don't get the negative comments. Maybe the people that were happy about the way their service was don't think about posting positive things. I've been going to Dick Greenfied Dodge for many ye people that were happy about the way their service was don't think about posting positive things. I've been going to Dick Greenfied Dodge for many years and have never been disappointed. They have always been kind and courteous and I wouldn’t think of going anywhere else for my car repairs More

I have purchased 4 vehicles in the last 8 years. They are I have purchased 4 vehicles in the last 8 years. They are the greatest; They provided me with 4 free oil and filter changes with every vehicle I pur I have purchased 4 vehicles in the last 8 years. They are the greatest; They provided me with 4 free oil and filter changes with every vehicle I purchased. The 24 hour service is so convenient and hassle free. They even offer a valet service and free car wash with every service. More

The service department at this dealership is filled with incompetent liars starting with the service writers all the way up to the upper management. NEVER GO THERE FOR ANYTHING. Warrenty work will end up co incompetent liars starting with the service writers all the way up to the upper management. NEVER GO THERE FOR ANYTHING. Warrenty work will end up costing you thousands before you even accept the unecessary work that they dont even call you about before they perform the service. Save yourself the trouble and take the time to travel a little further to the next closest dealer. Anywhere has to be better that DICK GREENFIELD DODGE. More

I've purchased several vehicles in the part from this dealer but they've changed. They offer OK prices for new cars but they knock your trade down in 3 seconds. My last 3 purchases were a fiasco with the dealer but they've changed. They offer OK prices for new cars but they knock your trade down in 3 seconds. My last 3 purchases were a fiasco with them but I did get better prices at other dealers in the area. So my advice is to go some where else. More

I bought a new 2500 Ram Diesel from Greenfield Dodge and started having intermittent stalling problems after 1900 miles. They claimed I had used the wrong fuel which I had not. They wanted to do a non-warra started having intermittent stalling problems after 1900 miles. They claimed I had used the wrong fuel which I had not. They wanted to do a non-warrantee flush of the fuel system and a rebuild of hte injector pump. I refused and they voided the warrantee on the entire vehicle including paint. Later Flemington Dodge found the real problem, a faulty sender unit in the fuel system near fuel tank which had thrown codes. Once replaced, no more stalling problems. Only the dealer can reverse the warrantee cancelation and Dick Greenfield refused. Stay away at all costs!? More

I have been robbed. Dropped off my truck for an oil change $19.99 w/coupon, and mentioned an occasional "Engine" light on the dash panel. Explicit instructions NOT to do anything that is not covered un change $19.99 w/coupon, and mentioned an occasional "Engine" light on the dash panel. Explicit instructions NOT to do anything that is not covered under warranty. $133.69 later I was able to retrieve my truck from this dealership. $98.00 diagnostics $11.76 Labor $04.92 Oil filter $14.82 Oil 6 x $2.47 (3.9L v6 with a 5 quart capacity) I have no idea where the 6th quart of oil went? $02.00 Misc charges $09.20 Tax $07.01 Discount $133.69 TOTAL for a $19.99 oil change!!! My biggest gripe is that I was not informed that a simple diagnostic test that I can perform in my driveway would cost $98.00. I was not given the choice to accept or decline that service. To their credit, the people in the service department at Dick Greenfield Dodge are very friendly thiefs. BTW I purchased 3 brand new Dodge Pick-up trucks at this dealership over the past 15 years. I will not be returning. If I could rate this dealership a 0 star I would. In my book there is nothing worse than deceit when doing business with the public. More