Route 1 Chrysler Dodge Jeep Ram of Lawrenceville

I've been to Greenfield Dodge a number of times and yesterday got my 2002 Neon in and out for an oil change in under an hour! The service staff has kept my 11 year old economy car in great working orde yesterday got my 2002 Neon in and out for an oil change in under an hour! The service staff has kept my 11 year old economy car in great working order. My family also recently bough a Grand Caravan and Geoff the sales manager did whatever he could to find the color we wanted and had the vehicle ready for pickup in under a week. I highly recommend Greenfield Dodge to whoever is interested! More

These guys are scam artist and liars. 10 years my company has been using them to service our vehicles they continuously overcharge us. One front rotor repair was so bad we brought the vehicle back in less th has been using them to service our vehicles they continuously overcharge us. One front rotor repair was so bad we brought the vehicle back in less than 3 months. After 2 years I thought well that's the service dept maybe purchasing is different so attempted to buy a truck listed on the web for 10,999. When I got there the vehicle had a managers special sign for 13,999. Took it out for a test drive and it nearly vibrated of the road. The rotors and breaks were bad. We negotiated a 10,500 price with rotors and breaks repaired and I'll buy. Came back later the purchase price total with fees 11,802.00. When I asked for a clarity on charges sales guy could not give me a justifiable answer for 500.00 Dealer fee. They tell me to come back tomorrow its late the title clerk is gone for the day. Next day over the phone he says the price is going to be 12024.00. We banter back and forth and he gives me a final price of 12224.00. These guys are not to be trusted and there word is crap. People they are not to big to fail. More

Dick greenfield dodge sucks. Save yourself the aggravation and money because that's all they want. They don't know how to treat customers and they don't know how to fix a problem. They will repeti aggravation and money because that's all they want. They don't know how to treat customers and they don't know how to fix a problem. They will repetitively will charge you a $98 diagnostic fee to tell you nothing is wrong. Worst experience ever I would never recommend the dealership nor will I ever use them again More

Brought our Dodge Sprinter in for service, the vehicle would not start, the lights all came on the dash, but not starting. The service person told us a new key had to be made and programed, also they wa would not start, the lights all came on the dash, but not starting. The service person told us a new key had to be made and programed, also they wanted to do a service on the glow plugs etc while it was in for the starting problem. We figured well nothings wrong with the glow plugs so I got a price and said ok. We called 2 days later because we needed the vehicle and were told they stripped the glow plugs taking them out and would be charging us $300+ to put in helicoils! after a bill of $1,800 plus dollars, we picked up the van drove it 25 miles and it wouldn't start again! We jumped it and returned it to the dealer who called us a day later and told us the Alternator, Control module and Voltage regulator needed replacing $1,375.00 more! And the key we paid $300+ for didn't work when we picked up the van because they needed to replace the Control Module! None of which was diagnosed when we originally brought in the vehicle. I will never deal with this dealership again. More

Couldn't diagnose a simple brake problem (even after my husband suggested that he thought it the brakes). Instead, they pushed a $1,000 repair to the hubs. Luckily we didn't believe them and took it to a husband suggested that he thought it the brakes). Instead, they pushed a $1,000 repair to the hubs. Luckily we didn't believe them and took it to a Midas dealer, who found the problem (brakes btw) right away. Then Dick Greenfield Dodge wouldn't admit they were wrong, and refused to provide the name of the dealership manager so we could complain about our experience! More

I brought my car in to have a tire repaired, and while I waited one of the people who worked there was nice enough to let me print out something that I needed for a class I was taking. I don't remember his waited one of the people who worked there was nice enough to let me print out something that I needed for a class I was taking. I don't remember his name, but he was very friendly and helpful and I really appreciated his kindness which was exceptional considering the fact that one of their printers was already acting up that day in the service station desk area. More

This Chrysler Dealership is the worst experience I have ever had. Went there on Friday March 2nd around 3pm for a broken Stem sensor on my right back tire, had a new stem sensor placed on my front right ti ever had. Went there on Friday March 2nd around 3pm for a broken Stem sensor on my right back tire, had a new stem sensor placed on my front right tire. The dashboard indicator said 2 low tire pressure. Assistant Manager in the Auto parts Department who indicated to me that a new stem sensor would be placed on my back right tire and that the dashboard indicator would be reset for $150. Around 1 hour later after seeing my car serviced and sensor placed the car sat for another hour. At 6pm I inquire about my car noticing others that came before me leaving the worst Auto Manager Greg stated to me that a diagnostic would have to be done on my dashboard indicator and would take an hour at $98 an hour I was upset and indicated to him that this was originally priced into the original price of $150 why should at pay extra when the car was serviced earlier and just sat for hours. I agreed to the $98. 5 hours later i was told that my car was ready (8pm) and he treated me in a hostile manner for voicing my objections to the services rendered. He then stated to me that 3 sensors were failing (mind you I came to this shop with only 1 sensor down), Greg then stated to me in a very nasty and hostile manner that i would have to pay in cash. I asked the receptionest for the Assistant Mananger, Managers and Owners name to file a complaint because I came into this shop with 3 working tire stem sensors and was leaving with 3 failed sensors. Greg hear this and stated that he was the Assistant Manager and refuse to give me my car. Greg then in a very nasty manner offered to drive me to get cash. I was fearful because of his hostile and agitating manner I was force to call the Lawrenceville Police. Upon the police arriving I attempted to file a complaint because of possible vandalizing of 3 car tire sensors for the possibility of my purchasing 3# additional sensors and the refusal to accept my Debit Card for no apparent reason only because I objected. I paid for 1 sensor and to reset dashboard indicator. The sensor was placed but my dashboard indicator was never reset although I paid for this. More

I have been a customer for more than 25 years, and buy a new Caravan every3 years. As a woman shopping alone, I have never felt talked down to, taken advantage of or uncomfortable. Both the salesman (Vince) new Caravan every3 years. As a woman shopping alone, I have never felt talked down to, taken advantage of or uncomfortable. Both the salesman (Vince) and the service manager (Mark) always are available to answer my questions and concerns and never pressure me into a decision or leave a doubt in my mind that I am being dealt with honestly and fairly. The 24 hour service also is very convenient for someone who works. I highly recommend the dealership and will continue to purchase cars there and have them serviced there as well. More

I brought my jeep in for warranty work 5 times. The first 3 times they said they can not duplicate the problem therefore there is no problem, even though they took my $100 deduct. every time. By the forth ti 3 times they said they can not duplicate the problem therefore there is no problem, even though they took my $100 deduct. every time. By the forth time they admit there was a problem with the abs brakes. Had the car for 10 days, they are open 24 hrs mind you. said it was a bad wiring harness. In the mean time Greg and Jim were the most arrogant people I ever did business with,they would lie and tell you they are working on car and the car was in parking lot. After 10 days,I pick up car drove it 1 mile and it still had same problem. Brought it back and said I need to pay deduct. again because I drove off. The car sat for a few more days, 1 day after my warranty was up they fixed it and charged me for repair. Not done yet, I drove car home and couple days later the windshield washer fluid pump did not work. Took it to my mechanic and he ask me if it ever worked because it not even hooked up. The connector does not fit. So when they replace wire harness they did not tell me they did not hook up pump or did they try to fix. They are the most DECEITFUL PEOPLE I EVER DEALT WITH. The good reviews must come from family members of employees because everyone I speak to would NEVER bring there vehicle to DICK GREENFIELD DODGE. More

I have been dealing with Dick Greenfield Dodge for 15 yrs both with my work trucks and personal vehicle.There customer service,friendliness and quality of work are the best.With 30 trucks to keep on th yrs both with my work trucks and personal vehicle.There customer service,friendliness and quality of work are the best.With 30 trucks to keep on the road it is important that I keep them running.The people at Dick Greenfield Dodge make sure that happens.We could not run a successful operation without their help.With 24 hr service i can drop a truck off in the afternoon and have it back the next morning ready to roll.Where can you get that kind of service?IMO,nowhere but Dick Greenfield Dodge. T. Smith More