Route 1 Chrysler Dodge Jeep Ram of Lawrenceville

Dick greenfield dodge sucks. Save yourself the aggravation and money because that's all they want. They don't know how to treat customers and they don't know how to fix a problem. They will repeti aggravation and money because that's all they want. They don't know how to treat customers and they don't know how to fix a problem. They will repetitively will charge you a $98 diagnostic fee to tell you nothing is wrong. Worst experience ever I would never recommend the dealership nor will I ever use them again More

Brought our Dodge Sprinter in for service, the vehicle would not start, the lights all came on the dash, but not starting. The service person told us a new key had to be made and programed, also they wa would not start, the lights all came on the dash, but not starting. The service person told us a new key had to be made and programed, also they wanted to do a service on the glow plugs etc while it was in for the starting problem. We figured well nothings wrong with the glow plugs so I got a price and said ok. We called 2 days later because we needed the vehicle and were told they stripped the glow plugs taking them out and would be charging us $300+ to put in helicoils! after a bill of $1,800 plus dollars, we picked up the van drove it 25 miles and it wouldn't start again! We jumped it and returned it to the dealer who called us a day later and told us the Alternator, Control module and Voltage regulator needed replacing $1,375.00 more! And the key we paid $300+ for didn't work when we picked up the van because they needed to replace the Control Module! None of which was diagnosed when we originally brought in the vehicle. I will never deal with this dealership again. More

Couldn't diagnose a simple brake problem (even after my husband suggested that he thought it the brakes). Instead, they pushed a $1,000 repair to the hubs. Luckily we didn't believe them and took it to a husband suggested that he thought it the brakes). Instead, they pushed a $1,000 repair to the hubs. Luckily we didn't believe them and took it to a Midas dealer, who found the problem (brakes btw) right away. Then Dick Greenfield Dodge wouldn't admit they were wrong, and refused to provide the name of the dealership manager so we could complain about our experience! More

I brought my car in to have a tire repaired, and while I waited one of the people who worked there was nice enough to let me print out something that I needed for a class I was taking. I don't remember his waited one of the people who worked there was nice enough to let me print out something that I needed for a class I was taking. I don't remember his name, but he was very friendly and helpful and I really appreciated his kindness which was exceptional considering the fact that one of their printers was already acting up that day in the service station desk area. More

This Chrysler Dealership is the worst experience I have ever had. Went there on Friday March 2nd around 3pm for a broken Stem sensor on my right back tire, had a new stem sensor placed on my front right ti ever had. Went there on Friday March 2nd around 3pm for a broken Stem sensor on my right back tire, had a new stem sensor placed on my front right tire. The dashboard indicator said 2 low tire pressure. Assistant Manager in the Auto parts Department who indicated to me that a new stem sensor would be placed on my back right tire and that the dashboard indicator would be reset for $150. Around 1 hour later after seeing my car serviced and sensor placed the car sat for another hour. At 6pm I inquire about my car noticing others that came before me leaving the worst Auto Manager Greg stated to me that a diagnostic would have to be done on my dashboard indicator and would take an hour at $98 an hour I was upset and indicated to him that this was originally priced into the original price of $150 why should at pay extra when the car was serviced earlier and just sat for hours. I agreed to the $98. 5 hours later i was told that my car was ready (8pm) and he treated me in a hostile manner for voicing my objections to the services rendered. He then stated to me that 3 sensors were failing (mind you I came to this shop with only 1 sensor down), Greg then stated to me in a very nasty and hostile manner that i would have to pay in cash. I asked the receptionest for the Assistant Mananger, Managers and Owners name to file a complaint because I came into this shop with 3 working tire stem sensors and was leaving with 3 failed sensors. Greg hear this and stated that he was the Assistant Manager and refuse to give me my car. Greg then in a very nasty manner offered to drive me to get cash. I was fearful because of his hostile and agitating manner I was force to call the Lawrenceville Police. Upon the police arriving I attempted to file a complaint because of possible vandalizing of 3 car tire sensors for the possibility of my purchasing 3# additional sensors and the refusal to accept my Debit Card for no apparent reason only because I objected. I paid for 1 sensor and to reset dashboard indicator. The sensor was placed but my dashboard indicator was never reset although I paid for this. More

I have been a customer for more than 25 years, and buy a new Caravan every3 years. As a woman shopping alone, I have never felt talked down to, taken advantage of or uncomfortable. Both the salesman (Vince) new Caravan every3 years. As a woman shopping alone, I have never felt talked down to, taken advantage of or uncomfortable. Both the salesman (Vince) and the service manager (Mark) always are available to answer my questions and concerns and never pressure me into a decision or leave a doubt in my mind that I am being dealt with honestly and fairly. The 24 hour service also is very convenient for someone who works. I highly recommend the dealership and will continue to purchase cars there and have them serviced there as well. More

I brought my jeep in for warranty work 5 times. The first 3 times they said they can not duplicate the problem therefore there is no problem, even though they took my $100 deduct. every time. By the forth ti 3 times they said they can not duplicate the problem therefore there is no problem, even though they took my $100 deduct. every time. By the forth time they admit there was a problem with the abs brakes. Had the car for 10 days, they are open 24 hrs mind you. said it was a bad wiring harness. In the mean time Greg and Jim were the most arrogant people I ever did business with,they would lie and tell you they are working on car and the car was in parking lot. After 10 days,I pick up car drove it 1 mile and it still had same problem. Brought it back and said I need to pay deduct. again because I drove off. The car sat for a few more days, 1 day after my warranty was up they fixed it and charged me for repair. Not done yet, I drove car home and couple days later the windshield washer fluid pump did not work. Took it to my mechanic and he ask me if it ever worked because it not even hooked up. The connector does not fit. So when they replace wire harness they did not tell me they did not hook up pump or did they try to fix. They are the most DECEITFUL PEOPLE I EVER DEALT WITH. The good reviews must come from family members of employees because everyone I speak to would NEVER bring there vehicle to DICK GREENFIELD DODGE. More

I have been dealing with Dick Greenfield Dodge for 15 yrs both with my work trucks and personal vehicle.There customer service,friendliness and quality of work are the best.With 30 trucks to keep on th yrs both with my work trucks and personal vehicle.There customer service,friendliness and quality of work are the best.With 30 trucks to keep on the road it is important that I keep them running.The people at Dick Greenfield Dodge make sure that happens.We could not run a successful operation without their help.With 24 hr service i can drop a truck off in the afternoon and have it back the next morning ready to roll.Where can you get that kind of service?IMO,nowhere but Dick Greenfield Dodge. T. Smith More

I recently had my 05 Dodge Ram serviced by Greenfield again, and this time was as great as the rest of my visits. During a hurricane my HEMI engine got water in it while I was driving and locked up :( again, and this time was as great as the rest of my visits. During a hurricane my HEMI engine got water in it while I was driving and locked up :( I have had many experiences with this dealer working on my truck before as well as my wifes vehicle and didnt think twice about trusting them with such a massive task. I was in a vulnerable position and any dealer would be chomping at the bit to write up a bill a mile long on a repair such as this, but not Greenfield! I called AAA to see if they would tow my vehicle from Garwood,NJ to the dealer and due to the hurricane conditions they told me it would take 3 days to get to me. I called the service department and spoke to Greg who said "Give me 10 minutes and I will call you back" Greg did call back, unlike other shops I have dealt with, and he told me that a tow truck will be able to reach me by the end of the day today! A truck came and brought me and my truck to Greenfield where I explained my situation to Greg, Mark and a technician. The first thing they told me was, " lets not jump to any conclusions, maybe the engine is still good" Where else can you go with that honesty and optimism? After a day I got the call that the engine was no good and a new one was needed. They offered for me to come in and see the internal damage I had done, but trusting them I signed off on the repair. They worked along with my insurance co. to get it repaired with NEW, not junkyard, parts. During the process I was constantly calling to check the status and even popped in to see it and not once did they make me feel like I was bothering or interfering with their day. When it came time to pick up my truck I was able to visually go over every inch with Mark and a tech as they showed me they changed every fluid, cleaned every connection, did a complete safety check and even washed it! In the end I recieved all services I needed at the price I was told, no extra costs or hidden fees, they are very upfront and honest. I will continue to trust Greg, Mark and the crew of Dick Greenfield Dodge with my vehicles and mine and my families safety. Thanks again for a great job!!!!!!!!!!!!!!!!!!!!!! More

I shopped for the Ram 150 (2010)& found that the professional handling I received, along with the product knowledge the salesman gave me was outstanding. 24 hour service was also a big vselling poi professional handling I received, along with the product knowledge the salesman gave me was outstanding. 24 hour service was also a big vselling point. More