Route 1 Chrysler Dodge Jeep Ram of Lawrenceville

I have been a satisfied customer of Dick Greenfield for over 20 years. I have purchased vehicles from the dealer and used their service department. Currently, I own a Chrysler Pacifica that has been servi over 20 years. I have purchased vehicles from the dealer and used their service department. Currently, I own a Chrysler Pacifica that has been serviced for the past 7 years with Dick Greenfield Service Dept. I am consistently pleased with the service received. The staff always has a warm welcome, they address any concerns you may have, and I think the charge for service is fair considering you are getting factory parts for your vehicle. The waiting area is comfortable, if you choose to wait for your vehicle. They also offer a valet auto service if you need a ride! And, I like the Express Lube Savers Club - you buy four oil changes and the next one is free! As you can see, I am a quite satisfied customer. Matter of fact, I am so pleased, that I convinced my husband to take his Ford F-150 in for service when his next oil change/service is due. Call ahead and they will make sure they have the factory parts for this! They do not only service Chrysler/Dodge/Jeep/Ram. Oh, and don't forget - 24 hour service department Mon - Thur; Friday they close at 9pm and Saturday 7:30-4:30. No appointment needed--------can't beat that!!!! Joanne L. More

Came in just to help my mom bring her car in for service. Staff was nice and took their time to hear my concerns on obtaining a vehicle. Pretty much met my financial goal of payments and got me into a nice v Staff was nice and took their time to hear my concerns on obtaining a vehicle. Pretty much met my financial goal of payments and got me into a nice vehicle as I much needed one (old car was a 89 Cherokee). I appreciated rob's time and personality on relating to hard financial times when it relates to getting a new car. Good sales rep! More

Deceptive/misrepresented the condition of a car and even tried to switch documents during the signing. Too bad, because their service department is good. will never go there again. tried to switch documents during the signing. Too bad, because their service department is good. will never go there again. More

I am disappointed in the service. I am disappointed in the service. I have purchased several vehicles from them in the last few years. The price used to be the best around, however I guess business has the service. I have purchased several vehicles from them in the last few years. The price used to be the best around, however I guess business has pickup again and they are not interested in the loyal customers that helped them by staying with them when things were really bad. As for service, nothing seems to be fixed on the first trip, I have had to return several vehicles a second or third time recently to have them repaired properly. I don;t ask for price breaks, special deals etc, just fix it and that is not being done. I am looking for a different dealer to do business with now. I love jeeps and have always had at least one in the driveway for the past 45 years. I switched to Dodge trucks when they first started with the cummins, I need to find a new dealer. Maybe old man Greenfield just doesn't care any more. Time to find a new place to do business. More

From the sales process to my service experience with Dick Greenfield Dodge has been excellent. Whenever I have a problem or concern the service department here has been extremely helpfully. Service is alwa Greenfield Dodge has been excellent. Whenever I have a problem or concern the service department here has been extremely helpfully. Service is always done promptly and right the first time. More

I've been to Greenfield Dodge a number of times and yesterday got my 2002 Neon in and out for an oil change in under an hour! The service staff has kept my 11 year old economy car in great working orde yesterday got my 2002 Neon in and out for an oil change in under an hour! The service staff has kept my 11 year old economy car in great working order. My family also recently bough a Grand Caravan and Geoff the sales manager did whatever he could to find the color we wanted and had the vehicle ready for pickup in under a week. I highly recommend Greenfield Dodge to whoever is interested! More

These guys are scam artist and liars. 10 years my company has been using them to service our vehicles they continuously overcharge us. One front rotor repair was so bad we brought the vehicle back in less th has been using them to service our vehicles they continuously overcharge us. One front rotor repair was so bad we brought the vehicle back in less than 3 months. After 2 years I thought well that's the service dept maybe purchasing is different so attempted to buy a truck listed on the web for 10,999. When I got there the vehicle had a managers special sign for 13,999. Took it out for a test drive and it nearly vibrated of the road. The rotors and breaks were bad. We negotiated a 10,500 price with rotors and breaks repaired and I'll buy. Came back later the purchase price total with fees 11,802.00. When I asked for a clarity on charges sales guy could not give me a justifiable answer for 500.00 Dealer fee. They tell me to come back tomorrow its late the title clerk is gone for the day. Next day over the phone he says the price is going to be 12024.00. We banter back and forth and he gives me a final price of 12224.00. These guys are not to be trusted and there word is crap. People they are not to big to fail. More

Dick greenfield dodge sucks. Save yourself the aggravation and money because that's all they want. They don't know how to treat customers and they don't know how to fix a problem. They will repeti aggravation and money because that's all they want. They don't know how to treat customers and they don't know how to fix a problem. They will repetitively will charge you a $98 diagnostic fee to tell you nothing is wrong. Worst experience ever I would never recommend the dealership nor will I ever use them again More

Brought our Dodge Sprinter in for service, the vehicle would not start, the lights all came on the dash, but not starting. The service person told us a new key had to be made and programed, also they wa would not start, the lights all came on the dash, but not starting. The service person told us a new key had to be made and programed, also they wanted to do a service on the glow plugs etc while it was in for the starting problem. We figured well nothings wrong with the glow plugs so I got a price and said ok. We called 2 days later because we needed the vehicle and were told they stripped the glow plugs taking them out and would be charging us $300+ to put in helicoils! after a bill of $1,800 plus dollars, we picked up the van drove it 25 miles and it wouldn't start again! We jumped it and returned it to the dealer who called us a day later and told us the Alternator, Control module and Voltage regulator needed replacing $1,375.00 more! And the key we paid $300+ for didn't work when we picked up the van because they needed to replace the Control Module! None of which was diagnosed when we originally brought in the vehicle. I will never deal with this dealership again. More

Couldn't diagnose a simple brake problem (even after my husband suggested that he thought it the brakes). Instead, they pushed a $1,000 repair to the hubs. Luckily we didn't believe them and took it to a husband suggested that he thought it the brakes). Instead, they pushed a $1,000 repair to the hubs. Luckily we didn't believe them and took it to a Midas dealer, who found the problem (brakes btw) right away. Then Dick Greenfield Dodge wouldn't admit they were wrong, and refused to provide the name of the dealership manager so we could complain about our experience! More