Roush Honda - Service Center

When I was in town for Thanksgiving, I needed a flat tire fixed and replaced on my 2008 Accord. First, due to good experiences I and others had received, I called Roush's roadside service. It was pouring r fixed and replaced on my 2008 Accord. First, due to good experiences I and others had received, I called Roush's roadside service. It was pouring rain, two days before Thanksgiving, and I was an out-of-towner. Yet, Mike the service rep was there within 30 minutes and was so courteous and helpful. Fast, too! And he told me since I had used Roush's services before, this service was free. Of course I was not going to go anywhere but Roush for a new tire. There too I was treated to a fast, courteous, good-quality experience (George was the one who helped me there). I will not hesitate to add my recommendation to those of friends and family in the Columbus area who also have enjoyed Roush's service and products. Thank you again. Ann Craglione Lake Zurich, IL More

Overall the service has been acceptable. However I went in to have my Pilot looked at for a paint blemish on the tailgate. The service rep was not empowered to make a decision & he bumped it up to the mgr. in to have my Pilot looked at for a paint blemish on the tailgate. The service rep was not empowered to make a decision & he bumped it up to the mgr. Evidently he is not empowered either & an appointment for Honda rep appt had to be made. 1 day for initial visit, 1 day for return visit 2+ weeks later, then another visit to drop off for body shop. They did offer to comp me for a 1 day rental but an additional cost was to be added for apprx 2 days for paint ( actual "bubble" is smaller than your pinkie fingernail). I told the rep that this is unacceptable but it was a take it or leave it attitude. I left and immediately called the service mgr but he was unavailable (phone unanswered) and eventually the call terminated on their end. I called back and asked for his voicemail, described who I was and left my phone number but 1+ days later no reply. This is drastically different than the wonderful sales experience that I had there. What I expect is someone to be able to make a decision. This is a 2009 preowned certified vehicle with a great warranty but it appears that in order to get warranty work (maybe) you need to jump through a number of hoops. Disappointed. More

The Roush Honda service center has gone "above and beyond" for me. They are polite, efficient, friendly and always ready to help. There have been several times I have "cruised" in at late hours to a beyond" for me. They are polite, efficient, friendly and always ready to help. There have been several times I have "cruised" in at late hours to ask questions that seem to be silly. They always take the time and I receive an excellent answer. The one thing I really like is that I am never treated as if I am some "silly little lady" who is dumb about cars. We have purchased 2 cars from the dealership-one new, one used. That has also been an excellent experience both times. I love that they are a family run business that cares about their community. Kudos to them and I highly recommend them! More

I had a bad wheel bearing on my Odyssey that felt like it was going to throw my wheel off on the freeway. I didn't realize how serious a wheel bearing could be until I looked it up on the internet and found was going to throw my wheel off on the freeway. I didn't realize how serious a wheel bearing could be until I looked it up on the internet and found out my wheel could come off. I called Roush Honda when I got to work, explained my situation...Richard so kindly worked me in their busy schedule and fixed it. It didn't get done as promised due to some minor glitches that day so they gave me a loaner car and then Richard called on the way home to see if everything was okay. They have always been tops on my list for honesty, integrity, and service. I know I can trust them compared to another dealer that told me things were wrong that weren't. The care you receive in the Service Dept. and Sales is superior to that of any dealer in Central Ohio. Richard was exemplary in service, caring, and manner. Employees like Richard is what sets Roush Honda above the rest. I must add that Mark was exceptionally helpful, also. More

I had just sold my Odyssey, and needed a new key which had to be programmed. Joe (assistant sales mgr) actually came out to help me, and also filled out an appraisal form for the guy buying my car from o had to be programmed. Joe (assistant sales mgr) actually came out to help me, and also filled out an appraisal form for the guy buying my car from out-of-state. I've had all my service with them, and they are by far the best. Much better service department than Immke Honda. More