Roush Honda - Service Center

Sometimes the Good One's Fall Short Normally great, this time they were exceptionally bad. Dealer sent me a 20% off coupon. Coupon said, "Service, including parts and labor." I had a bra Normally great, this time they were exceptionally bad. Dealer sent me a 20% off coupon. Coupon said, "Service, including parts and labor." I had a brake problem and an A/C problem. Service Manager gave me an estimate and I informed him of my coupon. I was told, "This coupon did not include maintenance and I could not use it!" I asked, "What's the difference?!" Honestly, I thought I was being Punked or Phone Tapped. I asked him to have the manager approve the 20% off of service. The manager said, "This is repair, not service so I will give you 10% off." I ended getting only my brakes done and using a 15% off coupon that specifically said, "Brake repair." Morale is, be clear that Roush's Service Department could be the Maintenance Dept. or Repair Dept. depending on the way they do not want to honor their coupons. I am a loyal Honda guy...3rd CRV in 13 years with over 200,000 miles. More

brake service I can't speak highly enough about my experience with Roush Honda Service department especially customer service advisor,George Nolan and service manag I can't speak highly enough about my experience with Roush Honda Service department especially customer service advisor,George Nolan and service manager, Josh Smiley and service technician 3041 for the excellent work he/she performed on my 2011 Honda Civic. George, thank you so much for lobbying on my behalf my concern, a real stand up guy with a welcoming smile and cheerful demeanor even when he had to tell me the bad news, but with his help and that of the service manager, Josh, I was very much relieved and satisfied with the outcome. Thanks again George and the Roush Honda Service department. I definitely want to commend and recommend you and the Roush Honda Team. Sincerely, John B. More

Help with used car sale of Toyota Prius Richie originally recommended this car to me since I was looking for a hybrid and mentioned the Prius and he was great to help me with the setup of G Richie originally recommended this car to me since I was looking for a hybrid and mentioned the Prius and he was great to help me with the setup of GPS, Bluetooth, radio and general information about my new car plus giving me a car wash. More

Good People I was very well taken care of. Everyone was friendly and concerned over my car that had been moderately damaged by a hit and run. They were glad that I was very well taken care of. Everyone was friendly and concerned over my car that had been moderately damaged by a hit and run. They were glad that I was not hurt, and only the car, which was fixed quickly and looks nice. Thank you, Cheryl Dickson More

My overall experience with this dealership was 5 star! I got a great car for a great price! The two people I dealt with handled my purchase with extreme professionalism. Joe Pratt my salesperson treated m got a great car for a great price! The two people I dealt with handled my purchase with extreme professionalism. Joe Pratt my salesperson treated me with the upmost respect and really steered me in the correct choice of my purchase. I will recommend anyone to deal with this gentleman. I drove away in my car the very same day I went in. More

My husband and I regularly get our cars serviced at Roush. This last time on 10/7/13 I had a 10% off coupon but left it at home. When I told this to the person who checked me out she told me to just b Roush. This last time on 10/7/13 I had a 10% off coupon but left it at home. When I told this to the person who checked me out she told me to just bring the coupon back along with the receipt and they would give me credit. I brought the coupon back today 11/4/13. It was the same person I dealt with the last time. She started the process and then just left and went to a room without saying anything to me. When she came back she told me she couldnt give me the 10% off because "Its been a month". I told her that I was never told when I had to bring it back. She had no response to me except the manager had signed the coupon and I can use it the next time I get my car serviced even if it expired. We dont live close to Roush and driving there is out of the way. If I was told that before on 10/7/13 I wouldnt have wasted my time on my few days off to drive there. I find the response to be an insulting assumption that I would come back. We have brought 3 new cars from Roush in the past 5 years, get our cars regularly serviced there and I even brought 4 new tires there last year. We still like Hondas products but we will not return to Roush. I have never written a review on any business even when I had experiences but I could not believe that any business thought so highly of itself that it thinks the customers have no other choices and would just come back after being treated like that. We have spent tens of thousands at Roush and the $20 that I would have been credited today is mere pittance. My husband will be looking for a new car but it wont be at Roush. More

I have never given a review, positive or negative, of any product that I purchased before. So, giving one is telling you how strongly i feel. This was my first Honda purchase and will be my last. As we ha product that I purchased before. So, giving one is telling you how strongly i feel. This was my first Honda purchase and will be my last. As we have worked with 2 different dealerships. The purchase at the first one was a nightmare. The old bait and switch routine. So, I would give Roush a try to restore my faith in Honda, as I had heard good things about them. Well it did not work out so well. Our second visit for front end noise on our 2012 Honda Odyssey did not go well at all. We are a family of 5. So scheduling warranty repair work, on a school night, for the 2nd time in less than a year takes some work to accomplish. I understand that the front end noise is a common problem with this year Honda van. Honda is aware of it and issued a Techincal Service Bulletin on fixing it. We dropped the van off and told them of the repeat of our first visit's front end noise issue. They wrote down what she verbalized to them. We left with the understanding that they would "repair" the front end. They would also call us at a scheduled time to let us know that it was ready. No call was made until we called to see what was going on. They said that it was almost ready and come and get it. Not a big deal, but still not what they said that they would do. Upon arrival of picking up our van, the Service Manager tried to gloss over the fact that they did not repair the vehicle. My wife had to ask him to slow down and repeat what he just said. After learning that they did not repair the van. She asked why and he said that they could not reproduce the noise. She asked me to come and talk to the Manager. We went round and around with him as it was the same noise that we had with our first visit. He said that he was aware of that and it was a common problem and knew all about it. When asked why that no action was done. He stated that he could not reproduce the noise. This took place for about 10 minutes. I repeatedly asked if you know about ths common issue with these vans, then why was it not fixed. He just said that he could not reproduce the noise. It was like something out of an Abbott-Costello movie. After 10 minutes of this garbage we had to leave to get the kids in bed. The bottom line is that the repair was not done. The noise is still there and they have an uphappy customer. I will be in the market for a new car in the near future and was seriously considering a purcahse of a Honda from Roush. Unfortunately, this has left a bad taste in my mouth and I could not give a positive endorsement of their dealership. My guess is since we did not purchase the vehicle there, they did not want to do the warranty work. I wish that they would have been upfront about that. More

Christopher Pigg delivered service above and beyond as he assisted me with a question by not stopping until he found information, printed it and gave it to me. All based on a question regarding a rear seat. assisted me with a question by not stopping until he found information, printed it and gave it to me. All based on a question regarding a rear seat. Very courteous, professional and extremely helpful B Cannell Roush Honda vehicles 2008 Ridgeline 2012 Accord More

Christopher Pigg provided excellent customer service when I brought my civic in for an oil change a few weeks ago. He went above and beyond, listened to my concerns, answered my questions thoroughly and pat I brought my civic in for an oil change a few weeks ago. He went above and beyond, listened to my concerns, answered my questions thoroughly and patiently, and was so respectful. People like Chris are the reason we continue to purchase and service our cars at Roush Honda. It's pretty incredible when you have to have maintenance done on your car and your day is actually BETTER for being there! Thanks, Chris and Roush! More

I did not buy my 2010 Honda Accord Coupe from Roush Honda. But when I inadvertently locked my keys in my trunk (and the car was locked), I called the closest Honda dealer nearby, which was Roush, to se Honda. But when I inadvertently locked my keys in my trunk (and the car was locked), I called the closest Honda dealer nearby, which was Roush, to see if they could help. Within a half hour roadside assistance was at my car and had it open for me...FREE OF CHARGE! And the gentleman who helped me, Mike, was so friendly. I am grateful to them for their help. I would suggest Roush Honda to anyone! Many, many thanks, Mandie Trimble More