Roush Honda - Service Center

Crashed car while being serviced. I purchased a 2017 honda civic in October 2016, in December I had to take the car in for service due to the proximity locks not working. I got a call I purchased a 2017 honda civic in October 2016, in December I had to take the car in for service due to the proximity locks not working. I got a call the next day from Roush telling me while they were moving my car they hit another car and it was just cosmetic damage. Apparently having to replace the whole front bumper, grill and fog light costing $2500 is cosmetic damage to them. The did repair the damage which took about 3 weeks waiting on parts. But the initial problem of the proximity locks is still not fixed. More

Robert E. Farmer, 2875 Keystone Dr. 43209, 2015 Honda CRV I had an appointment for periodic service and software update. The service people were polite and timely. A good experience. The cost was not more tha I had an appointment for periodic service and software update. The service people were polite and timely. A good experience. The cost was not more than estimated. The waiting area was comfortable. More

Lack Reliability True to form, the service section of this dealer can never work your car in for service, no matter how immediate the problem. The story is always the True to form, the service section of this dealer can never work your car in for service, no matter how immediate the problem. The story is always the same --- you can call for a service appointment that is two to three weeks out or you could perhaps leave your car here and we will work it in-- sometime! Oh, that would mean you are out of a car? Or driving a car with a safety hazard for 2 or 3 weeks? We are very sorry. It is too bad that we can't get good timely service from our local Honda dealer. More

Exceptional Service as Expected My wife left our Honda Odyssey overnight at Rousch for scheduled maintenance and brake service. While at the shop, her vehicle was involved in an inc My wife left our Honda Odyssey overnight at Rousch for scheduled maintenance and brake service. While at the shop, her vehicle was involved in an incident. We received a call the next morning from the service center representative explaining what had happened and ensuring us that the Roush team would make things good as new. Not only did the Roush body shop repair the van to our satisfaction, the service team went the extra mile and waved the balance of our original maintenance charges. Truly EXCEPTIONAL service! More

Good for sales but horrible for service This is the third poor experience with service at Roush Honda. I wouldn't have gone back there this time but it was for the airbag recall. They are pa This is the third poor experience with service at Roush Honda. I wouldn't have gone back there this time but it was for the airbag recall. They are partnering with Hertz for loaner cars for the cars recalled & unsafe to drive due to faulty airbag. They car they supplied us with was filthy inside (severely stained seats, grime covered steering wheel, etc) and after we got it home discovered it had two bald tires! Called Roush & was informed I needed to deal with Hertz, called Hertz and it goes to voice mail. Waited 2 hours and same thing happened. Called several more times that day with no answer! Went back to calling Roush, asked for Service Manager & as routed to voicemail. Used to prompt provided to transfer out & it hung up! Again this occurred twice. Called directly to service department and asks for Mgr, put on hold & they the call hung up! What! Finally got ahold of Zack in service & he took the initiative to go to another level at Hertz of me. Hoping to resolve today. No more service at Roush. More

Poor Response to Service Needs Visited their service department to get help with an air conditioning problem; their representative gave me an exhorbitant quote and said he could gi Visited their service department to get help with an air conditioning problem; their representative gave me an exhorbitant quote and said he could give me an appointment in a week and a half. I searched online for a non-dealer repair shop and had it resolved in an hour. More

great service Thank you so much Rickie at the body shop you made it a wonderful experience during a very stressful time when my CRV was hit I truly appreciate your Thank you so much Rickie at the body shop you made it a wonderful experience during a very stressful time when my CRV was hit I truly appreciate your time an patients explaining the process of getting my CRV Repaired it looks brand new again thank you so much More

Excellent customer service My daughter's civic died on the way to work and my husband and I went to wait with her for the tow truck. We had it towed to Rousch and while leaving My daughter's civic died on the way to work and my husband and I went to wait with her for the tow truck. We had it towed to Rousch and while leaving the site we ran over something and lost air in our tire. After checking her car in, my husband asked the service guy about help with our tire and was told nothing could be done. While we were trying to pump the tire up ourselves with an air compressor, Norm Nolder came over and asked if he could help us. He took the vehicle to the back and tried to put air in the tire, but it wouldn't hold. He then took it and got it next in line to see if it could be plugged. They were able to plug the tire and we were on our way. Thanks so much Norm!! You made a difficult situation so much better. We greatly appreciated your help! You are an asset to the company and you truly understand what customer service is!! Thanks again Norm! More

service I recently had my 2007 Accord in for routine service and safety inspection. The only thing they mentioned was a noisy tire which would get better wit I recently had my 2007 Accord in for routine service and safety inspection. The only thing they mentioned was a noisy tire which would get better with driving---it only got worse. I took it t s local garage to find out it needed new Struts and an alignment. It s great now--why didn't dealer find this ??? I really liked this dealer for 3 or 4 years but lately it is change the oil and send me on my way. More

Poor Service I was having issues with my Honda Fit 2008 running smoothly. Whenever I would drive it would stutter and at traffic lights and when I would be stopped I was having issues with my Honda Fit 2008 running smoothly. Whenever I would drive it would stutter and at traffic lights and when I would be stopped in traffic it would often stall completely and I would have to shut off my car and restart it. I had taken it there 6 months earlier for a similar problem in which they replaced ignition coils #1 and #4. Since the parts were still under warranty they told me to bring it back to see if the parts were still the problem. I dropped my Honda off on a Monday evening for their drop in service since it was unsafe for my car to be stalling in the middle of intersections. They said they would call me to let me know when they were able to get it in. I got my first call Wednesday evening reporting that their technicians were unable to get it to repeat then issue and asking if they could have another day to drive the car to see if they could get it to repeat the problem. I got this same call on Thursday and Friday. On Saturday I did not get a call and Sunday they were closed. My husband and I had been sharing a car and we needed my car by Monday because I was starting a new job. I called and they asked if they could test drive it again but I told them we just needed the car so they got it ready. Anyway my husband got in the car and by the first traffic light he got to on Shrock rd my car was displaying the problem. My guess is that they couldn't have even have sat in my car or they are just idiots. Anyway, my husband who has no background in car repairs googled the issues and watched a few YouTube videos. Picked up some coils at AutoZone for $80 and fixed my car in a matter of hours. Either get some new technicians or stop lying to customers that you are actually working on their cars and just tell them you are backed up and haven't gotten to it yet. We won't be back. The only positive thing is that they didn't charge us for the "work" that they did on my car. More