Roush Honda - Service Center

Don't honor warranties and are incompetent. Roush's service department is either criminally incompetent or full of crooks. Roush doesn't honor their warranties and has a very suspect service de Roush's service department is either criminally incompetent or full of crooks. Roush doesn't honor their warranties and has a very suspect service department. I bought a used Honda that came with a 90 day/3000 mile warranty that included the brake system. The ABS and traction control lights came on and stayed on. Because the car was still in the warranty I called to schedule an appointment. I decided to drop my car off the night of 2/19 for service 2/20. Andy checked me in but had no record it was a warranty repair and tried to charge me $99 for the technician. He confirmed it was a warranty repair and I was told the car would be ready by 5PM 2/20. Around 2:30 PM Andy called this time claiming that I was over the 3,000 miles which I assured him I was not. He confirmed with sales; I was right. I inquired about the status of my car and was informed that it hadn't even been looked at because of the question around the warranty (are you kidding me?). Andy said he'd call back in 1-1.5 hrs. By 5:10 I hadn't heard anything so I called and was transferred to the service department and left a message asking for an update. After not hearing anything by 7PM I called my salesman who said he would walk over and have them call me with an update. At 7:19 Andy called and said the vehicle would not be covered under warranty, this time claiming there was animal damage to a wire. I told him that I found that to be highly unlikely and I would like to see the wire. I also explained that even if it was animal damage I didn't see anywhere on the provided warranty where it stated wire damage was specifically excluded from the braking system coverage. Furthermore, the wiring could have been compromised prior to purchase. I asked to speak to a manager and was transferred to Zach. Zach said if the sensor itself was defective it would be covered, but the wiring is considered external damage that wouldn’t be covered. Zach then informed me the part was not in stock, which I also find unbelievable as this is a common part and available at any auto store, but that they would offer 10% off. I told Zach that I wanted to pick up my car that night. Zach said the car would be ready soon, probably 30 min. At 9:32PM (2 hrs later) I finally received a call that the car was ready. The person who pulled my paperwork was named Zach and said I owed over $60 for an oil change and other services that I didn’t even ask for!!! At this point I was livid as it was 10:15, over 5 hrs after the car was supposed to be ready originally, and over 2 hrs after I was told again it would be ready. He called Andy over. I told Andy I did not authorize any additional work and I was not paying for it. Andy apologized and I left. The next day, 2/21, I wrote the salesman informing him of the ordeal and requested a written explanation of why this was not being covered under warranty. On 2/25 I decided to check the wiring and sensor myself (I work in engineering and work with wiring and sensors regularly). My tests showed the wiring was fine and the sensor itself was bad. When Zach finally called back 2/26 I explained that the sensor itself was bad and the wiring was fine. Zach stated that this wouldn’t be covered by the warranty. Zach continued to blame the wire even though I told him the sensor was bad. After a while I could tell I was getting nowhere with Zach so I stated that I would like to see where it calls it out in the warranty and for someone to prove to me that it’s the wire and not the sensor. Zach said he would send me the warranty. Zach sent a generic warranty he pulled offline that did not have my info or signature. 2/27 I went to AutoZone to pick up a replacement sensor. I replaced just the sensor and left the "damaged" wiring intact. I started the car and both error codes were gone. This 100% proves and confirms that it was the sensor itself and not the wiring. Roush service is completely incompetent. Further proof of this is them "diagnosing" a TPS sensor issue even though it is nails in my tire. More

The customer service became extremely poor What happened to Roush Honda? When did you start treating your loyal customers with 0 trust and so rude? I will wait a couple days and will make su What happened to Roush Honda? When did you start treating your loyal customers with 0 trust and so rude? I will wait a couple days and will make sure that your informed new battery and the car overall works properly and will update my review. Bought the car from you and had it serviced it with you all the past 3 years. And you don't trust me when I inform you I had to call triple AAA two times to jump start it. After checking up my car 3 days you yourself come to conclusion that the battery is dead and then replace it. And all the stress and moral distress you caused me. What kind of treatment is this to a loyal customer? Now I hope you spoke the truth and indeed replaced the battery and no other issues. If not this time I will not be this much patient and will use all the power of the law. And most likely you lost my business. Maintainaance in future and buying a new car next few months. PS. Rating the quality of work 1 star as I am not sure yet. More

Customer Service We had purchased a new 2017 CRV from Dave McCamon, who ensured that our buying experience was easy, friendly, professional, and a win-win for all. Su We had purchased a new 2017 CRV from Dave McCamon, who ensured that our buying experience was easy, friendly, professional, and a win-win for all. Subsequently, we had an issue with our 2017 CRV that was causing considerable consternation on our part. The issue involved another Honda dealership where we had to have repairs made while we were on vacation. Even though the issue was not with Roush Honda, Casey Brindley and Tim Fox jumped right in and led the way to facilitate an exceptional outcome for us as Roush clients. They demonstrated concern, understanding, and a take charge attitude to ensure that we were satisfied with the outcome. I highly recommend Roush Honda when seeking a new or used vehicle, or, for service work on your Honda. There is no better Honda dealership in America. We are proud to be a Roush Honda customer. More

EXCELLENT SERVICE ADVISORS I couldn't be any happier to be a part of this fine organization. I am a first-time Honda owner/customer and your service advisors are rock stars! I couldn't be any happier to be a part of this fine organization. I am a first-time Honda owner/customer and your service advisors are rock stars! I've been to Roush Honda Service Dept on three separate occasions and each of those times, i was WOWed by Zach, Max and Cammeron. They most definitely serve from a customer's lens. They were most helpful, patient and very thorough in educating me about operating my Crosstour. It had been 20 yrs since I last bought a vehicle and dealing with a highly technical vehicle has been somewhat challenging. After each of those three visits, i left with more confidence that i will be ok. So please accept my commendation of these three gentlemen who are true assets to the Roush Honda Family. Sincerely, Brigitte D. Comandante "Your living is determined not so much by what life brings to you as by the attitude you bring to life; not so much by what happens to you as by the way your mind looks at what happens." - John Homer Miller More

Bullsh*t I took my CRV in to get some work done the end of Sept and everyone was real nice and seemed to be honest BUT after spending over 1400 i got my car ba I took my CRV in to get some work done the end of Sept and everyone was real nice and seemed to be honest BUT after spending over 1400 i got my car back and ended up having it towed after only a week or so of getting it back, so after that i dropped it back off and they had it for another week and i spent ANOTHER 1100 on a saturday afternoon and spent ANOTHER 1700 well needless to say i had to call them and return the car AGAIN this past monday not even 48hrs later so needless to say IM PISSED still dont have my car back and i refuse to pay anymore im done listening to their xx JUST FIX MY TRUCK AND GET IT BACK TO ME ALL READY oh ya and on top of everything else the last bill they gave me i was told it was just under $1700 and when i arrived and went to pay and they said that it was just shy of 2000 so i brought it to their attention and they were like "ya your right we did over charge you" like really xxx seriously? How much did they over charge me on the other 2 bills More

Fun enjoyable smooth Doug was very helpful and knowledgeable about the cars. If we had any questions he was always willing and able to answer them for us. He also made man Doug was very helpful and knowledgeable about the cars. If we had any questions he was always willing and able to answer them for us. He also made many helpful suggestions to find me the car I wanted. More

Service Accolade Kudos to Sarah, my service advisor, for going beyond great service. Explained service requirements in detail and even responded to my questions while Kudos to Sarah, my service advisor, for going beyond great service. Explained service requirements in detail and even responded to my questions while she was out at lunch. Stuck with me through the entire process. The Roush Honda team is amazing. More

Excellent service! We bought our CRV from this dealership 5 years ago. Recently we had to return for 2 recalls. They took care of both issues and then some. It almost f We bought our CRV from this dealership 5 years ago. Recently we had to return for 2 recalls. They took care of both issues and then some. It almost felt like they looked for things to do to make our experience as wonderful as possible! Although I'm sure that it's just how they treat all of their customers, we felt absolutely spoiled by this efficient,and most helpful group. I would absolutely recommend this business. Thanks Roush Honda, for wonderful service! More

Great Customer Service The call I made to the service department was taken professionally and warmly. I got an appointment within 48 hours of my call. Sarah Bortz was the cu The call I made to the service department was taken professionally and warmly. I got an appointment within 48 hours of my call. Sarah Bortz was the customer service Advisor that took care of the car and treated me again professionally and with much warmth, along with a great smile:-) also my service was done an hour earlier then I expected. I fully recommend Roush Honda! More

Service poor & slow Roush Honda has a GREAT sales team. They also have fair pricing. The issue is they have sold so many cars their service team can not keep up. They mak Roush Honda has a GREAT sales team. They also have fair pricing. The issue is they have sold so many cars their service team can not keep up. They make mistakes like leaving the transmission fluid out when changing the transmission fluid. Plan on service issues if you go there... More