Roush Honda - Service Center

The customer service became extremely poor What happened to Roush Honda? When did you start treating your loyal customers with 0 trust and so rude? I will wait a couple days and will make su What happened to Roush Honda? When did you start treating your loyal customers with 0 trust and so rude? I will wait a couple days and will make sure that your informed new battery and the car overall works properly and will update my review. Bought the car from you and had it serviced it with you all the past 3 years. And you don't trust me when I inform you I had to call triple AAA two times to jump start it. After checking up my car 3 days you yourself come to conclusion that the battery is dead and then replace it. And all the stress and moral distress you caused me. What kind of treatment is this to a loyal customer? Now I hope you spoke the truth and indeed replaced the battery and no other issues. If not this time I will not be this much patient and will use all the power of the law. And most likely you lost my business. Maintainaance in future and buying a new car next few months. PS. Rating the quality of work 1 star as I am not sure yet. More

Customer Service We had purchased a new 2017 CRV from Dave McCamon, who ensured that our buying experience was easy, friendly, professional, and a win-win for all. Su We had purchased a new 2017 CRV from Dave McCamon, who ensured that our buying experience was easy, friendly, professional, and a win-win for all. Subsequently, we had an issue with our 2017 CRV that was causing considerable consternation on our part. The issue involved another Honda dealership where we had to have repairs made while we were on vacation. Even though the issue was not with Roush Honda, Casey Brindley and Tim Fox jumped right in and led the way to facilitate an exceptional outcome for us as Roush clients. They demonstrated concern, understanding, and a take charge attitude to ensure that we were satisfied with the outcome. I highly recommend Roush Honda when seeking a new or used vehicle, or, for service work on your Honda. There is no better Honda dealership in America. We are proud to be a Roush Honda customer. More

EXCELLENT SERVICE ADVISORS I couldn't be any happier to be a part of this fine organization. I am a first-time Honda owner/customer and your service advisors are rock stars! I couldn't be any happier to be a part of this fine organization. I am a first-time Honda owner/customer and your service advisors are rock stars! I've been to Roush Honda Service Dept on three separate occasions and each of those times, i was WOWed by Zach, Max and Cammeron. They most definitely serve from a customer's lens. They were most helpful, patient and very thorough in educating me about operating my Crosstour. It had been 20 yrs since I last bought a vehicle and dealing with a highly technical vehicle has been somewhat challenging. After each of those three visits, i left with more confidence that i will be ok. So please accept my commendation of these three gentlemen who are true assets to the Roush Honda Family. Sincerely, Brigitte D. Comandante "Your living is determined not so much by what life brings to you as by the attitude you bring to life; not so much by what happens to you as by the way your mind looks at what happens." - John Homer Miller More

Bullsh*t I took my CRV in to get some work done the end of Sept and everyone was real nice and seemed to be honest BUT after spending over 1400 i got my car ba I took my CRV in to get some work done the end of Sept and everyone was real nice and seemed to be honest BUT after spending over 1400 i got my car back and ended up having it towed after only a week or so of getting it back, so after that i dropped it back off and they had it for another week and i spent ANOTHER 1100 on a saturday afternoon and spent ANOTHER 1700 well needless to say i had to call them and return the car AGAIN this past monday not even 48hrs later so needless to say IM PISSED still dont have my car back and i refuse to pay anymore im done listening to their xx JUST FIX MY TRUCK AND GET IT BACK TO ME ALL READY oh ya and on top of everything else the last bill they gave me i was told it was just under $1700 and when i arrived and went to pay and they said that it was just shy of 2000 so i brought it to their attention and they were like "ya your right we did over charge you" like really xxx seriously? How much did they over charge me on the other 2 bills More

Fun enjoyable smooth Doug was very helpful and knowledgeable about the cars. If we had any questions he was always willing and able to answer them for us. He also made man Doug was very helpful and knowledgeable about the cars. If we had any questions he was always willing and able to answer them for us. He also made many helpful suggestions to find me the car I wanted. More

Service Accolade Kudos to Sarah, my service advisor, for going beyond great service. Explained service requirements in detail and even responded to my questions while Kudos to Sarah, my service advisor, for going beyond great service. Explained service requirements in detail and even responded to my questions while she was out at lunch. Stuck with me through the entire process. The Roush Honda team is amazing. More

Excellent service! We bought our CRV from this dealership 5 years ago. Recently we had to return for 2 recalls. They took care of both issues and then some. It almost f We bought our CRV from this dealership 5 years ago. Recently we had to return for 2 recalls. They took care of both issues and then some. It almost felt like they looked for things to do to make our experience as wonderful as possible! Although I'm sure that it's just how they treat all of their customers, we felt absolutely spoiled by this efficient,and most helpful group. I would absolutely recommend this business. Thanks Roush Honda, for wonderful service! More

Great Customer Service The call I made to the service department was taken professionally and warmly. I got an appointment within 48 hours of my call. Sarah Bortz was the cu The call I made to the service department was taken professionally and warmly. I got an appointment within 48 hours of my call. Sarah Bortz was the customer service Advisor that took care of the car and treated me again professionally and with much warmth, along with a great smile:-) also my service was done an hour earlier then I expected. I fully recommend Roush Honda! More

Service poor & slow Roush Honda has a GREAT sales team. They also have fair pricing. The issue is they have sold so many cars their service team can not keep up. They mak Roush Honda has a GREAT sales team. They also have fair pricing. The issue is they have sold so many cars their service team can not keep up. They make mistakes like leaving the transmission fluid out when changing the transmission fluid. Plan on service issues if you go there... More

Service 2007 Accord would not start reliably, so we brought it in for an unscheduled diagnostic and repair. Mr. Pete Kelley was our Customer Service Advisor, 2007 Accord would not start reliably, so we brought it in for an unscheduled diagnostic and repair. Mr. Pete Kelley was our Customer Service Advisor, and he was very friendly and efficient. He was very candid and realistic in his time estimate for our vehicle, and expedited alternate transportation for us. He updated me about the status of the repair, and was genuinely interested in our satisfaction! I do not know which repair experts worked on our car, but the problem was determined and repaired before the originally estimated time of completion. The Roush Honda service department is the BEST auto service and repair team with whom I have ever dealt !! Eric More