Roush Honda - Service Center

This was my first time purchasing a new vehicle, and I couldn’t have been happier! Thanks Mesiah and Mat! Very helpful all around were just making sure I got the vehicle I wanted, weren’t too pushy at all couldn’t have been happier! Thanks Mesiah and Mat! Very helpful all around were just making sure I got the vehicle I wanted, weren’t too pushy at all. More

I am so happy about my vehicle the experience was amazing with all the sales managers and my salesman Mesiah Smith they were helpful and kind amazing with all the sales managers and my salesman Mesiah Smith they were helpful and kind More

My overall experience was great! Jeff Hape was my sales rep and he made me feel comfortable, gave me numbers upfront that I was comfortable with and made the process really easy! I looked at other places rep and he made me feel comfortable, gave me numbers upfront that I was comfortable with and made the process really easy! I looked at other places and Roush was top notch. I’m very thankful and was purchase a car from them again hands down!!! More

Hey Cammeron and Steve you said share my story - here it is! I ❤️ HRV But this is what happened.... My first visit, was HORRIBLE, it sucked. Sales folks walking by me, ignored me, clearly didn’ is! I ❤️ HRV But this is what happened.... My first visit, was HORRIBLE, it sucked. Sales folks walking by me, ignored me, clearly didn’t see that I was there to make a deal , nonetheless I was by appointment. 30 minutes later I chose to walked away from Roush though I called management. and spoke to Steve K, Needless to say Steve got a verbal “ smack down” I ended up with no car and unhappy . As weeks passed I couldn’t stop thinking about something Steve said “give Roush a chance, that’s NOT how we business ; it’s not mission statement or who they are OR who the company is either. I know this this to be a fact about Roush family. which is why I came to Roush Honda. Truth is I make mistakes - WE ALL make mistakes and ALL deserve Grace and second chances. That said, I made a quick call to Steve “ Hey , it’s Sandi, still wanna do business, without hesitation he said OF COURSE absolutely and thank you for the opportunity and I have just the person- Needless to say , he was spot on!!! Cammeron by far and hands down is nothing short of Awesomeness! Just amazing the connection we had , family and friends and much more- As for Steve, well I think we’ve mended all that needs to be healed. We’re going to be business friends for a long time and I’m going to keep coming back. These two young men have made this transition nothing short of the best experience of spending my money pleasurable. 😊. Without a doubt this is how a deal should be, a hand shake ( fist bump) good word of honor and integrity. You both have made this “old woman “, extremely happy and I cannot thank you enough. God Bless you both. Sandi P.S. just stopped by this morning to see how my friends at Honda are doing and took little treats in way Hot Krispy Kreme’s. Y’all are just awesome 👏❤️😎 You make me smile knowing without a doubt I can count on you for any problems that arise with my HRV! (Love the red). Anyway. Ben, my new found friend get stars too. Again can’t wait for friends and family to head over your way. Pat, leadership is everything In management and your team is a great REFLECTION positivity and Team Work! Good job!!!! More

I just bought my very first new car and my first Honda Saturday October 26th. Shawn was very patient when I asked about several different cars and prices. I test drove a couple before choosing the CRV ex. Saturday October 26th. Shawn was very patient when I asked about several different cars and prices. I test drove a couple before choosing the CRV ex. He was very knowledgeable and let me take my time. Tim was also very informative about the financing and all the different warranties. It was a great experience. More

Great Service My Honda CR-V required a costly repair, which left me frustrated and stressed. Assistant Service Manager Zach Stevenson worked with me every step of t My Honda CR-V required a costly repair, which left me frustrated and stressed. Assistant Service Manager Zach Stevenson worked with me every step of the way, even reaching out to Honda Corporation. My car was not under warranty, however Zach was able to articulate the issues of my CR-V to Honda and managed to get a majority of my service costs covered. I appreciate Zach’s tenacity to achieve the best outcome for me! More

Long wait. Rip you off Expect a long wait. I have gone there several times and every time they qute me a time expect at minimum 45mins+ over Got car serviced today and was Expect a long wait. I have gone there several times and every time they qute me a time expect at minimum 45mins+ over Got car serviced today and was told 2 hrs. Took 4 and a half hours for oil and transmission flush. Tried to say my battery was shot when I bought It last year. Wanted 136 for the battery. Took it to auto zone where I bought the battery and it tested 100%. Last time I went I had some electrical issues, passenger window wouldnt work, side view mirror control and heater etc. Wanted 450 dollars just to investigate the issue and couldn't promise any results afterwords. Would still have to pay additional labor and parts after the fact.. ha, no.. do you guys not know your vehicles and where this faulty wiring harness is? Give me a break. Know your car before you go because they will try and skimp you and have a ride because the wait is rediculous from what they tell you. I asked to speak with management twice In my last visit and my service rep went to get him and only came back with managers response. Grow up and talk to me. Serious problems here. Consider a different Honda for service More