Roush Honda - Service Center

I have a 2003 Honda Accord Coupe with nearly 300k miles and it is a jewel imo. I don’t always maintain it like I should because it is a really good car. I start it up, it goes. However, on two occasions and it is a jewel imo. I don’t always maintain it like I should because it is a really good car. I start it up, it goes. However, on two occasions, between years of service, (not good I know), I started it up, and it wouldn’t go. The first time it was freezing cold outside, and the second time it was blazing hot and humid. I called AAA the second time and they told me it would be a four hour wait and I was in a shopping center that was minutes from closing. I called Roush Honda Service in both instances, and they walked me through safe, quick workaround solutions that got me back on the road in no time and my car was scheduled for service. They went way over and beyond to help me out of real lock jam situations, and I am forever grateful and a forever customer. Roush Honda Service is hands down a step above the rest -- they outperform them all in quality of service, better pricing, but more than this, they really care about their customers. Thank you so much Roush Honda Service for all you do! More

I must say. ......in one of the worst days I had in months, after my car broke down, trying to manage two jobs and somehow survive.....my service advisor Jayson r ......in one of the worst days I had in months, after my car broke down, trying to manage two jobs and somehow survive.....my service advisor Jayson raised up to the occasion, remained calmed, gave me the status on my car and delivered as promised. I was annoying, I was rude and I was the last person you would like to see on a Wednesday, but this guy did his job, kept his promise and deliver my car on time as he promised. KUDDOS FOR A JOB WELL DONE! (He even gave my car a wash before I left!) AMAZING EXPERIENCE! More

My car broke down a few days ago and I had it towed to Roush Honda for repairs. Their service is A+. My car has been serviced here since I bought it new from them 22 years ago, and it's still running gr Roush Honda for repairs. Their service is A+. My car has been serviced here since I bought it new from them 22 years ago, and it's still running great! More

I have been using Roush Honda since 2006 I have had four Honda Ridgeline I had my 2017 Honda Ridgeline RTL-E in for service on 3/06/2023 Caleb was very helpful He really did a great Job am very happy wi Honda Ridgeline I had my 2017 Honda Ridgeline RTL-E in for service on 3/06/2023 Caleb was very helpful He really did a great Job am very happy with the service I got thank you Caleb and the whole service staff of Roush Honda More

Paul Naylor helped me in service. Did a great job all around. Listened to me, patient , and informative. Did a great job all around. Listened to me, patient , and informative. More

I would like to acknowledge Sarah DePlacito and Sean Becraft for their excellent service responsiveness on 12/27. I was driving back from Cleveland to Atlanta, Georgia and my windshield cleaner lines we Becraft for their excellent service responsiveness on 12/27. I was driving back from Cleveland to Atlanta, Georgia and my windshield cleaner lines were frozen. Sarah and Sean helped me unfreeze those lines and get me on my way home to Atlanta with a clean windshield and at no charge!! They saved me on a very long trip that would have been disastrous if I could not clean my windshield. Many thanks for responding to my immediate need so graciously. Eileen Beekman More

I brought my Honda Pilot in for a minor problem that was covered under the warranty. My Service Advisor, Jayson, was the best. He informed me of everything I needed to know and kept me advised during the pr covered under the warranty. My Service Advisor, Jayson, was the best. He informed me of everything I needed to know and kept me advised during the process. My vehicle was finished long before expected. Very pleased with Roush Honda Service Department. More

I would like to highly commend Caleb Carpenter for his excellent customer care this evening, he provided outstanding customer care and I would rate him a 10 out of 1-10, he deserves acknowledgment and a b excellent customer care this evening, he provided outstanding customer care and I would rate him a 10 out of 1-10, he deserves acknowledgment and a bonus for his services! My name is Vesta Can Cleaf and I can be reached at (678) 849-1947 More

I received excellent service from my Service Advisor November & a Thank you to the Technicians. #1 November & a Thank you to the Technicians. #1 More

The service team at Roush Honda fully satisfied my needs today, in a manner both unexpected and very reasonably priced. Allow me to tell the story: This morning, while travelling to Lancaster, Ohio throug today, in a manner both unexpected and very reasonably priced. Allow me to tell the story: This morning, while travelling to Lancaster, Ohio through northern Delaware County, my 2017 Honda Ridgeline threw me an EMISSIONS SERVICE REQUIRED warning light along with immediate decrease in power. After performing my own roadside inspection and restarting the car the warning remained on and the engine performance was still curtailed. A quick web search for the nearest Honda dealership identified Roush in Westerville. I called and was connected to service through the automated phone queue and greeted by Matt who patiently listened to my problem, gathered my contact information and scheduled me for an immediate appointment. I then nursed the Ridgeline along secondary roads to Roush, a trip of 13 miles. Upon arrival I was warmly greeted and a service advisor was called into the conversation. At this point I was entrusted to Paul Naylor - as fine and pleasant a gentleman as I've ever met! Paul shepherded my repair dilemna politely and compassionately, keeping me abreast of progress throughout. The diagnosis called for replacement of the rocker arm oil pressure switch. The part was in stock and the repair completed within three hours of my arrival. I was able to keep my appointment in Lancaster and return to my home in Upper Sandusky (NOT where Cedar Point is, US 23 in Wyandot county) without any doubt of vehicle reliability or performance. I travel approximately 70k miles per and this Ridgeline has over 216 thousand miles on it. The emergency service support of Roush testifies to the reason I bought a Honda in the first place - highest quality parts, assembly, and dealer support network. My highest recommendation to the Roush Honda service team and Paul Naylor as service advisor. I'm sincerely thankful that Paul chose this profession and would encourage anyone needing Honda repair service to seek him out at Roush Honda. More