Roush Honda

The Roush dealership is like no other dealership I have experienced. The staff is friendly, helpful and you do not get a line of unbelievble stories. They are straightforward and honest. experienced. The staff is friendly, helpful and you do not get a line of unbelievble stories. They are straightforward and honest. More

I have been coming to Roush now for almost 20 yrs and the level of service always gets better. They do the right thing when it comes to taking care of the customer. I tried out another dealer recently, Germa level of service always gets better. They do the right thing when it comes to taking care of the customer. I tried out another dealer recently, Germain Honda of Dublin, they just can't touch Roush's level of commitment to excellent customer service. Keep up the good work! More

We had to by a new car a year in advance of what we were planning due to an auto accident. Given the stress we were already under, Dennis made the process as easy and low stress as he could. We had my two d planning due to an auto accident. Given the stress we were already under, Dennis made the process as easy and low stress as he could. We had my two daughters with us and he went out of his way to welcome and make them comfortable as well. We left with a wonderful new/used car with payments that were within the budget we had allotted. More

My wife and I were picked up at the Columbus International Airport as we are from Canada and the car was better than expected, service excellent and made our purchase hassle free including getti International Airport as we are from Canada and the car was better than expected, service excellent and made our purchase hassle free including getting the paperwork to customs on time. We highly recommend Richie, the rest of the staff and the dealership as top notch. Thanks Richie and Roush Honda, Don & Carole More

I was looking for a new Honda in the Columbus area and visited several dealerships, including Immke Northwest, Lindsay, Hugh White, and Roush. The only place that actually seemed interested in my business visited several dealerships, including Immke Northwest, Lindsay, Hugh White, and Roush. The only place that actually seemed interested in my business was Dave over at Roush, including an actual welcome when I walked in and an effort to help me solve my many questions about the purchase of the car and the selection of the correct model. I only found comparable attention from a Lexus dealer. Furthermore, everyone at Roush was very helpful throughout the process of finding the exact car I wanted with the right color combination and the right accesories. The only regret I have is not having visited them before. I strongly recommend making this dealership your first choice when buying or servicing a Honda in the area. You can always compare to other dealerships and you will clearly see the difference. More

Came to Roush due to their excellent reputation, and was not let down. When working with Bill, he was very polite and professional. Took time to understand what I wanted in a care, and he sold me just wha not let down. When working with Bill, he was very polite and professional. Took time to understand what I wanted in a care, and he sold me just what I wanted. I appreciate that he explained the options, but did not try to sell me on anything that I did not want. Very good and professional businessman. Thanks! More

Everybody was wonderful to work with. Gary showed me the dealer incentive that was applied to the purchase price. He showed me how much area there was for the dealer to "play" with the purchase price and ev dealer incentive that was applied to the purchase price. He showed me how much area there was for the dealer to "play" with the purchase price and even told me flat out in one instance that the dealer would not accept such a low offer. It was the best experience I have ever had buying a car. I would recommend this dealer to everybody. More

This is the the third car we have purchased from Roush Honda and we have never been disappointed! Dave is an excellent part of the Roush team and we love working with him. We always tell our friends and f Honda and we have never been disappointed! Dave is an excellent part of the Roush team and we love working with him. We always tell our friends and family about our experience at Roush, not only in the new car department, but also in the service and body shop. We are proud to be repeat customers! More

Overall the service has been acceptable. However I went in to have my Pilot looked at for a paint blemish on the tailgate. The service rep was not empowered to make a decision & he bumped it up to the mgr. in to have my Pilot looked at for a paint blemish on the tailgate. The service rep was not empowered to make a decision & he bumped it up to the mgr. Evidently he is not empowered either & an appointment for Honda rep appt had to be made. 1 day for initial visit, 1 day for return visit 2+ weeks later, then another visit to drop off for body shop. They did offer to comp me for a 1 day rental but an additional cost was to be added for apprx 2 days for paint ( actual "bubble" is smaller than your pinkie fingernail). I told the rep that this is unacceptable but it was a take it or leave it attitude. I left and immediately called the service mgr but he was unavailable (phone unanswered) and eventually the call terminated on their end. I called back and asked for his voicemail, described who I was and left my phone number but 1+ days later no reply. This is drastically different than the wonderful sales experience that I had there. What I expect is someone to be able to make a decision. This is a 2009 preowned certified vehicle with a great warranty but it appears that in order to get warranty work (maybe) you need to jump through a number of hoops. Disappointed. More

I have bought 3 cars now from Jim and he has always been professional and courteous. I will certainly recommend him to any of my friends who might be interested in purchasing a new vehicle in the future. professional and courteous. I will certainly recommend him to any of my friends who might be interested in purchasing a new vehicle in the future. More