Roush Honda

I had a great experience working with Roush Honda and specifically Lori Strohofer. I called 2 weeks before I even went to the dealership and got Lori. She was very patient and explained everything I had specifically Lori Strohofer. I called 2 weeks before I even went to the dealership and got Lori. She was very patient and explained everything I had questions about without rushing me or pushing me to buy when I wasn't sure I was ready. When I went in to find a car Lori was extremely helpful and made me feel very comfortable with the whole process. I don't have the best credit and not much of a down payment but she was able to go through and find the best car for me that I could afford and helped explain all the financing options. By far the best car buying experience I have ever had! Ashley Watson More

Lori was very friendly and helpful with my purchase of a used car. I appreciate very much having a woman salesperson - it is less intimidating. Thanks to Lori for all her help. Grace Rees used car. I appreciate very much having a woman salesperson - it is less intimidating. Thanks to Lori for all her help. Grace Rees More

Richie was very friendly, and helpful. HE took time to answer all my questions. When he didn't know something ( because I ask very detailed questions) he took the time to seek the right answer to share w answer all my questions. When he didn't know something ( because I ask very detailed questions) he took the time to seek the right answer to share with me. To me this is a sign of integrity. More

Good experience with buying our new car. Matt Thompson was great to work with: very professional, courteous and attentive. We were treated with respect. Never felt manipulated or hassled. He listened w was great to work with: very professional, courteous and attentive. We were treated with respect. Never felt manipulated or hassled. He listened well and answered our questions. He shows that he really cares about the customer. Rich Broderick was professional, courteous and attentive as well. He gave time and attention to making sure all our questions were answered. We never felt rushed. We felt valued. Would gladly deal with both these men again if we should buy another Honda. Great experience. Roush Honda feels like family. More

My wife and I visited Roush Honda on January 21, 2012 for the purposes of buying a used CR-V as a second car. Lori Strohofer was our Sales Consultant and she worked with my wife to find her a suitable vehic the purposes of buying a used CR-V as a second car. Lori Strohofer was our Sales Consultant and she worked with my wife to find her a suitable vehicle. At each point in the process, Lori made sure that my wife was comfortable with the options and the various vehicles available. A vehicle that my wife wanted to see was no where to be found even though it was indicated to be in inventory. We left the dealership thinking that we were going to be part of a bait and switch scam. While we were having lunch, Lori phoned to tell us that they had found the car we wanted to see after an exhaustive search of several lots. Lori was very kind and generous with her time and explained all the details of the vehicle and its history to us. She also showed how the pricing was determined and how fair it was given market comparisons of similar vehicles and Blue Book values. It was very clear that Lori's goal was to make sure that my wife understood that she really wanted her to be happy about her purchase and wanted to make sure that there were no unanswered questions. We bought a 2007 CR-V that same evening and the buying process was also very friendly, professional, and with no hidden fees, scams or shenanigans. The Roush team did a masterful job of making the car buying process fun and without any hassles. Financing was quick and effortless and the paperwork went so smoothly, it almost appeared magical. We are a very loyal family where trust and respect are of utmost importance. For as long as Roush remains in business, we will be customers even if it means driving an extra 20 minutes out of our way for service. We were very fortunate to have placed Roush on our routing of dealerships to visit. It was a complete fluke as we would have never traveled that far to go see a car and have never heard of them before. If there are any unanswered questions about this review, or, if you would like to contact me directly on any of the above, you can reach me at tommasomauro@earthlink.net. I have no affiliation with the dealership other than being a new customer. And, I am probably what businesses would consider an informed customer as I always do my research and knew all the details of every vehicle tested inside and out. More

This was my first time buying a car on my own. With the help of Richie Phillips understanding my situation and my experience of purchasing a vehicle, he most certainly provided me ease, expertise and exper help of Richie Phillips understanding my situation and my experience of purchasing a vehicle, he most certainly provided me ease, expertise and experience. Richie worked hard for me, and in doing so made me trust him as a salesman. I am confident knowing I got a great deal from a great person and dealership that day! I recommend Richie to anyone who is looking for a vehicle, Roush Honda is the way to go! More

Dennis was very helpful, patient with our question and concerns, followed up with us if he didn't know the answer, kept close tabs on the inventory and called us right away when vehicles became available concerns, followed up with us if he didn't know the answer, kept close tabs on the inventory and called us right away when vehicles became available that matched what we were looking for, low pressure sales, let us take our time on test drives, fair pricing. More

I want to commend Mr Phillips' customer oriented, knowledgeable and friendly service. While I knew what I wanted in a used vehicle when I walked in, he made the buying process very easy. There wasn knowledgeable and friendly service. While I knew what I wanted in a used vehicle when I walked in, he made the buying process very easy. There wasn't a lot of walk back and forth to the manager to haggle price. We all know every salesman knows what the dealership paid for each used car and the margin they must make. There's no need to play the "get permission from the manager" game and Richie didn't. I felt like I didn't waste a lot of time in the negotiation, but did have room to work the price down. Much better than the dealers that have the "no haggle low price" that isn't low at all. Richie is very knowledgeable about his product line. He took the time to answer my questions about the car with real facts, not just vague "I think" answers. He also introduced me to a Maintenance Customer Service Adisor and explained the drop-off, loaner car, and pick-up options. Another additional step I thought was very useful and helpful. The company should be prode to have Richie as a face to the public. More

Worked with Dennis Kramer on buying a used Honda Accord and it was the best car buying experience I've ever had...and I've purchased a number of cars over the years! Everyone was friendly, didn't put any and it was the best car buying experience I've ever had...and I've purchased a number of cars over the years! Everyone was friendly, didn't put any pressure on us and there were no games or strong-arm tactics I've experienced at other dealerships. We highly recommend Dennis and Roush Honda and will be back to them for any future car purchases. p.s. since it was used, there were the normal, expected small chips/scratches. Their touch-up paint guy was great and did an outstanding job. Looks new again! More

Lori was very thorough & professional. I am also in sales, and she did a great job of explaining the differences between Roush Honda and other Honda dealerships. When I arrived at the dealership, all o sales, and she did a great job of explaining the differences between Roush Honda and other Honda dealerships. When I arrived at the dealership, all other employees were very friendly and made certain I was acknowledged & taken care of. I never fealt the streotypical pressure of a car sales person and/or the dealership. I would defiintely reccomend Lori & the Roush Honda dealership to a friend. More