Roush Honda

My experience purchasing a car from Roush was exceptional from start to finish. My sales professional Lori Strohofer was pateint, engaging, and went above and beyond to accomodate my wife and I. She far exce from start to finish. My sales professional Lori Strohofer was pateint, engaging, and went above and beyond to accomodate my wife and I. She far exceeded our expectations and is the reason I used the term "sales professional" rather than "sales person", we found out with this visit there is definitely a difference. I train nearly 4000 people a year, Roush and Lori have become one of my stories of what exceptional service should be. Thank you for a wonderful experience! More

Lori was awesome! I usually walk away from car purchases feeling as though I could have done better. Lori was happy to talk everything through with me and left me feeling quite good about our purchase. I feeling as though I could have done better. Lori was happy to talk everything through with me and left me feeling quite good about our purchase. I would not hesitate to recommend Roush to anyone. Thank you for a great car! Rob and Kristy Parton More

I'm a long-time loyal Tom Miller fan and he exceeded my high expectations yet AGAIN as usual! To be truthful, some might consider me somewhat of a Honda snob; I'm a little bit picky (okay scratch that, VE high expectations yet AGAIN as usual! To be truthful, some might consider me somewhat of a Honda snob; I'm a little bit picky (okay scratch that, VERY PARTICULAR) about my Honda requirements. I rarely compromise in what I want, and Tom would never try to talk me into something I'm not personally 'sold' on just to make a sale. I went into Roush to meet with Tom with quite a long wish-list (and not exactly sure what to expect when buying used, as this was my first experience buying a certified pre-owned Honda). But fearless Tom stepped up to the challenge. He was brutally honest when he told me he wasn't 100% sure everything I wanted even existed within the pre-owned world. But within 1 hour of getting my wish-list down in his computer, he found my EXACT dream-car CR-V down to the very last (very RARE I must add) black leather interior detail. To some, Tom Miller may just be a talented Honda salesperson, but to me, he's more than that, he's my car guy AND my friend. Magical Miller, you've done it again! I'm positively smitten with my new Honda CR-V! More

Tom was very friendly and courteous. He had a lot of knowledge of the Honda automobiles and their features. I was surprised how smooth this process went with all the details involved. I never felt push knowledge of the Honda automobiles and their features. I was surprised how smooth this process went with all the details involved. I never felt pushed or rushed into anything. I would highly recommend Tom and Roush to anyone. More

Great experience and will be back for future businesses. My salesperson Richie Phillips was excellent. We love our 2009 CRV. I also love the atmosphere their at Roushhonda oppose to other Honda dealers in t My salesperson Richie Phillips was excellent. We love our 2009 CRV. I also love the atmosphere their at Roushhonda oppose to other Honda dealers in town. Thank you. More

Very satsified and would absolutely recommend Roush Honda to anyone! Lori was an excellent sales person to work with. As an out of town buyer (from another state), I was very nervous to purchase a vehicle to anyone! Lori was an excellent sales person to work with. As an out of town buyer (from another state), I was very nervous to purchase a vehicle over 200 miles away, she couldn't have made this process any easier!! More

Richie Phillips, my salesperson, was extremely helpful and was willing to go the extra mile to answer all my questions and concerns. He showed me multiple cars in my price range. He went out of his way to and was willing to go the extra mile to answer all my questions and concerns. He showed me multiple cars in my price range. He went out of his way to help me find the financing I needed to purchase my vehicle. He provided great customer service and greatly enhanced my shopping experience. More

Excellent customer service provided by Lori Strohofer. She wasn't pushy, provided feedback about the choice of vehicle and term, and followed up after the sale with an email and a card sent via the mail. She wasn't pushy, provided feedback about the choice of vehicle and term, and followed up after the sale with an email and a card sent via the mail. There were two issues I had with the vehicle chosen. One with the trunk and the other with the bumper. Both were repaired to satisfaction and in a timely manner from the intitial purchase. The person I worked with to get the work completed was Erika Smiley. Erika did a wonderful job giving me updates without me having to contact her. More

I spoke with Lori over the phone. I let her know what I was looking for. I knew what I could handle concerning the price. I agreed to meet. I came in prepared with all of the information I could possibly w was looking for. I knew what I could handle concerning the price. I agreed to meet. I came in prepared with all of the information I could possibly want and with my father to also help. When I got there Lori was also very prepared. She had a list of everything they currently had that matched my requirements. Since I had already looked up the information on the cars I had pretty much already decided I was going to buy a particular car. She offered to let me see the cars she had. I told her I wanted to see the green one. After looking at it and test driving it. We were sold. I did not even want to drive another car. Then the financing part started and it took a little longer than I had hoped, but it was not unreasonable. While the financing was being taking care of the car was being cleaned. During the cleaning they also realized that the sports mats were really moldy. They trashed them and gave me a brand new set. That was awesome. Also while the financing was being worked on she informed me she was going to take a quick break to eat dinner. We were good. We were watching basketball(my dad's favorite). She went and had some dinner that her wonderful son brought to her. Then I went to sign financial papers and he was very polite and answered any questions I had. Then the car was ready for me to drive home. YEAH!!!!! Lori Strohofer did a great job!!!! :) :) :) More

We just bought a car for our son from Lori Strohofer at Roush Honda in Westerville; had a great experience. We were never pressured,always given respect but most of all Lori listed to our concerns and the Roush Honda in Westerville; had a great experience. We were never pressured,always given respect but most of all Lori listed to our concerns and then went out of her way to address them. When we decided on a car, she made sure all of the paperwork was done before we arrived so that the process was quick and efficient for all. We really appreciated all of the work that Lori and the staff at Roush did to make this an enjoyable process; the next time we need a car, the first call we make will be to Lori. We highly reccomend her and Roush to anyone interested in a pre-owned car. More