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Roush Honda
Westerville, OH
6,068 Reviews
Roush Honda has been proudly serving the Central Ohio Community since 1965. In 1991 the dealership was sold to the employees and in 1997 Roush Honda became 100% employee-owned.
Roush Honda is one of the top volume Honda dealers in the Midwest and consistently ranks among the top 75 Honda dealers in the nation.
We believe that treating our customers fairly, offering quality services at reasonable prices has been the cornerstone of our success since 1965. Straight talk and legendary service....just another reason why, the BEST way to say Honda is Roush Honda!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 6,068 reviews
June 29, 2014
Disappointed- bought elsewhere We made an appointment 4 days ahead to look at new cars. We had planned for 11 on Sat but our son was exhausted and still sleeping so we called ahead We made an appointment 4 days ahead to look at new cars. We had planned for 11 on Sat but our son was exhausted and still sleeping so we called ahead and asked if we could meet anytime later that day (12 on). Bill said he would be free and unrushed at 3. When we got there at 3, he was busy with other customers and told us to go take a long test drive for 45 minutes. I asked if someone could show us the new features of the car or at least give us some basic info because that is what we came in for, not to test drive. We were told that when we came back, he would review it with us. We killed time waiting for our turn and when we returned with the car, he was helping other people and we were told to wait again. Now it was an hour after our appt time. We had at least expected help when we returned with the car. After sitting for another 20 minutes with not one employee asking if we needed help or speaking to us at all, I finally asked if my 8 year old son could at least get some water. Apparently the bottled water was in a manager's office and unavailable. Back to sitting some more while couples around us were being helped. We ended up calling another Honda dealership from the Roush lobby and asking if someone at the other dealer could help us on arrival since we had been waiting 1 1/2 hours at Roush with no questions answered. We were driving our new 2014 Accord off the lot of the other dealer in less time than we sat at Roush. And this was our 3rd Honda and had been doing service at Roush for 10 years. Our loyalty meant nothing. He did not call us to see why got up and left. Too busy perhaps. Take service elsewhere? More
by Mikibird
Employees Worked With
Bill Seibert
June 28, 2014
Roush Honda The quality of customer service was exceptional at this facility. The courteousness of the staff and their knowledgablility of their cars and their cu The quality of customer service was exceptional at this facility. The courteousness of the staff and their knowledgablility of their cars and their customer's needs were above and beyond the expected levels. I would recommend this dealership to everyone. More
by Bebjesh2112
Employees Worked With
Richie Phillips
June 27, 2014
Purchasing Made Easy I had a wonderful experience with my recent purchase of a used vehicle at Roush Honda. I initially inquired about a vehicle online and was immediatel I had a wonderful experience with my recent purchase of a used vehicle at Roush Honda. I initially inquired about a vehicle online and was immediately contacted the next day by Jim Hartsook. Unfortunately that vehicle was already sold. I was very specific with Jim about the type of vehicle I was looking for and price I was willing to pay. I received calls from Jim frequently when he thought he had a vehicle that met my requirements. In a matter of less than a week he called me about a vehicle that had just come in. We made arrangements for me to look at the vehicle that day and I was a new CRV owner before I left. There was not the usual negotiating back and forth on price. Jim gave me the best available price right off the bat, and it was what I wanted/could afford to pay. The last time I purchased a used Honda, it was a very grueling experience....searching the internet daily and traveling many miles to look at a multitude of vehicles. I was very fortunate to hook up with Jim. He did all the work for me and actually made this a pleasant experience. I would not hesitate to contact Jim again when it comes time for my next vehicle. He is definitely an asset to your organization. Debby Morrison More
by debbmorr
Employees Worked With
June 26, 2014
Dave McCamon is fantastic! I was referred to Dave at Roush Honda by one of Dave's loyal customers. Dave was fabulous to work with. My husband and I came in thinking we new wha I was referred to Dave at Roush Honda by one of Dave's loyal customers. Dave was fabulous to work with. My husband and I came in thinking we new what we wanted to do, and Dave ended up savings us thousands of dollars (which is wonderful because we have a baby and need the extra money). Not only that, but he put us in a safe, reliable car for our family, which gives us piece of mind. You can't put a price on that! I have always heard wonderful things about Roush Honda, and after this amazing experience, I am a customer for life. More
by sonya311
Employees Worked With
David McCamon
June 21, 2014
Purchasing Honda Accord This purchase worked out great. Roush Honda is the closest dealer to my house. I went there first to test drive new Hondas and also went to their larg This purchase worked out great. Roush Honda is the closest dealer to my house. I went there first to test drive new Hondas and also went to their largest local competitor. Working with Chad I received the best price and as it got closer to having the transition to the 2015 models the prices came down further. Hondas are great cars and for me the combination of being able to go to the dealer a few minutes from my house to see and test drive the cars and communications on pricing through email worked out perfectly. I also went to their service department for an out of state vehicle/motorcycle inspection and they were friendly and helpful even without knowing that I was a Roush customer. So for a new car purchase things could not have been better and I recommend them highly. More
by 7mqf
June 18, 2014
JEFF KIEHLE Thank you for a great buying experience This was the easiest, most pleasurable car buying experience ever! Jeff Kiehle responded quickly to my request for a Trailblazer at a great price. He This was the easiest, most pleasurable car buying experience ever! Jeff Kiehle responded quickly to my request for a Trailblazer at a great price. He took the time to explain the details and without any pressure to make a quick decision, unlike other dealers I had talked to. Delivery and paperwork went very smoothly too. Jeff patiently answered all my questions about the vehicle and customer service was the best I have seen in many years and made us feel comfortable coming back with any questions . I've already referred friends to Roush Honda! Thank you for a great buying experience More
by ssmith5726
Employees Worked With
JEFF KIEHLE, Jeff Kiehle
June 13, 2014
Leased Civic and CRV I took my mother's CRV in for service on a Thursday and noticed the current leasing deals. I had worked with Matt when I bought my 2009 Civic, so I lo I took my mother's CRV in for service on a Thursday and noticed the current leasing deals. I had worked with Matt when I bought my 2009 Civic, so I located him. After looking at CRV's I ended up with a Civic, that I picked up on Friday. I was still interested in a CRV, so I came back on Saturday, with a trade in, and made a deal for a CRV. I have never had a car purchase/lease experience go so smoothly. Matt is a real professional was key to the process being successful. I would recommend him to anyone that wants to get a vehicle from Roush. More
by danbev
Employees Worked With
Matt Thompson
June 13, 2014
Great Dealer and Cars My wife and I just purchased our third car from Roush Honda. We have purchased two Fits, and recently a 2014 Civic - all excellent cars. Each time our My wife and I just purchased our third car from Roush Honda. We have purchased two Fits, and recently a 2014 Civic - all excellent cars. Each time our buying experience was smooth, easy, and friendly. Everyone in the dealership makes you feel at home from the moment you step in the door until you drive away in your new car. Rob Donkelaar, our salesperson, was very accommodating, thorough, and friendly. The price we were offered was excellent. We can't imagine a better experience at any other dealer. More
by jfryar
June 10, 2014
No Pressure I went to this dealership to get some basic information about purchasing a Honda. I have never owned a Honda before. I let Richie know why I was there I went to this dealership to get some basic information about purchasing a Honda. I have never owned a Honda before. I let Richie know why I was there and what I was doing. He helped me narrow down the selection to my price range. I took my wife with me for the final sale. After we decided we wanted the car, he was informative but not pushy about additional services. I don't like "salesmen", I like someone to consult with me about my requirements, so we got along great! He was very pleasant to work with and I would recommend him! More
by csmithson12345
Employees Worked With
Richie Phillips
June 07, 2014
Excellent buying experience This was the easiest, most pleasurable car buying experience ever! Chad Porter responded quickly to my request for a 2014 CRV at a great price. He to This was the easiest, most pleasurable car buying experience ever! Chad Porter responded quickly to my request for a 2014 CRV at a great price. He took the time to explain the details of pricing and interest rates without any pressure to make a quick decision, unlike other dealers I had talked to. Delivery and paperwork went very smoothly too. Chad patiently answered all my questions about the vehicle and made me feel comfortable coming back with any questions I may have in the future. I've already referred friends to Rousch Honda! Thank you for a great buying experience. More
by Haysi
