Roush Honda

2015 Honda Accord I was looking to trade in my 2010 Honda Accord Sedan I had originally leased, then bought. Casey set me up to work with Chris Ticknor. Chris was so he I was looking to trade in my 2010 Honda Accord Sedan I had originally leased, then bought. Casey set me up to work with Chris Ticknor. Chris was so helpful, professional, and so eager to get me in a car that would make me happy! They were so speedy at getting all paperwork completed for me the next AM so I could get to work. Thank you Casey and Chris! More

Fabulous Experience!!! This was our first new car experience and Chad Porter knew exactly how to "fill in the blanks" when comparing used vs new cars. We love our Hondas for This was our first new car experience and Chad Porter knew exactly how to "fill in the blanks" when comparing used vs new cars. We love our Hondas for a long time and Roush's Service Dept makes it easy to get years of performance out of our cars. Chad's extensive service background really helped answer our multitude of questions regarding the many options on the 2015 Pilot. When we couldn't find the title for our trade-in car, Karen Matthews jumped in and saved the day! This dealership is full of professionals who perform like rock stars when you need them! I highly recommend Chad and Roush Honda for any of your new car needs. If a new car isn't in your future, Rich Beard has sold us our last 8 used Hondas and he's awesome! More

Exceptional! This was the first time I had ever bought a new car by myself, and Roush Honda made the experience exceptional! I worked with Sam Nhem, who not only s This was the first time I had ever bought a new car by myself, and Roush Honda made the experience exceptional! I worked with Sam Nhem, who not only showed me how a new Civic could fit into my budget, but also found me the perfect color with all the right options! Very helpful, friendly, knowledgeable staff who were available to answer questions any time I had them! I'm having a blast driving my new car, and any time anyone comments on it, I recommend Roush Honda! More

Wonderful Such a wonderful experience. Employees at Roush are exceptional at what they do, I highly recommend this dealership to everyone searching for a vehic Such a wonderful experience. Employees at Roush are exceptional at what they do, I highly recommend this dealership to everyone searching for a vehicle. All the help from Ericka Smiley, Will Groves, John Newton, J Jonard, Bill Seibert & Casey Brindley I am so thankful for specifically meeting all my concerns & needs. Above and beyond is all I can say. More

Awesome experience! I couldn't have asked for a better overall experience for purchasing a car. Not only was Lori professional but also so personable. She helped me find I couldn't have asked for a better overall experience for purchasing a car. Not only was Lori professional but also so personable. She helped me find the perfect fit for me. I would definitely purchase another car at Roush. More

Amazing! Great dealership with friendly staff. Lori did an outstanding job from start to finish! Everyone I talked to was very professional. Would highly reco Great dealership with friendly staff. Lori did an outstanding job from start to finish! Everyone I talked to was very professional. Would highly recommend anyone to this dealership. More

Great experience!! We really enjoyed our sales experience at Roush Honda. The sale was completed quickly. Both Richie, and the finance person were a joy to work with. We really enjoyed our sales experience at Roush Honda. The sale was completed quickly. Both Richie, and the finance person were a joy to work with. They both explained everything very well, and were both professional, and very friendly!! We really like the Honda CR-V!! We are looking forward to doing business with your dealership again in the future!! Thanks for a great experience!!! More

We wanted a used Honda Ridgeline. We were told by various dealers that a used Honda Ridgeline would be hard to find. as luck would have it, Roush Honda had just received two Ridgeline We were told by various dealers that a used Honda Ridgeline would be hard to find. as luck would have it, Roush Honda had just received two Ridgelines from an auto auction. They were both the same color, same year -2013 and had come from the same area (Alabama) . After driving both we purchased the one with less mileage. Dave Holscher was extremely helpful, friendly and spent a considerable amount of time after the sale, pairing our iPhones to the Bluetooth. Even though we own a Honda Pilot and an Acura MDX, he made sure that we were comfortable with all the interior controls. He is very professional and we will highly recommend him to anyone looking for a "pre owned" Honda! More

Amazing Experience! Richie Phillips and Joe Glomski gave my mom a great deal on a 2012 Accord in which she purchased. The process went very smooth and they were very pro Richie Phillips and Joe Glomski gave my mom a great deal on a 2012 Accord in which she purchased. The process went very smooth and they were very professional. They have a lot of knowledge about their work and the business. I'm very happy about the service and highly recommend these dealers to anyone who needs a car. More

Unpleasant We owned 5 cars that included Honda, Toyota and Lexus. Four of them were used, purchased from private parties and a dealer and this fifth one is new We owned 5 cars that included Honda, Toyota and Lexus. Four of them were used, purchased from private parties and a dealer and this fifth one is new, obviously from Roush Honda. Unfortunately the new car purchase happened to be the least pleasant experience for us, contrary to the general expectation. This review talks about 2 out of 3 individuals that worked with us during our transaction and both of them happened to be from the new car sales team. Trying to offer candid and critical review but I sincerely doubt if they even care as evident from their very attitude during a follow-up conversation. Not only they lack sense of customer service, they throw in moments of disrespect and sarcasm on top. Briefly; we were forced to buy the accessories added by the dealer for display purposes. Talking to the sales manager only was a mistake, we rather had to face sarcasm and offending attitude later on. But for the choice of Model/Body/color which was not available anywhere in Columbus area, we would have walked out. I expect a good customer service rep would respond to my Voice Mail. It was regarding something that was missing from the car. After a follow-up conversation, we realized that he was unhappy with our negative review. He thought we gave a negative review which was not true then. He should have reached out to us if he thought or knew that we were unhappy about the whole transaction and attempted to rectify his image. Salesman acknowledged that he was frustrated and uttered sarcastic comments ("..telling you in English"). Later he apologized. They do follow-up with a routine "courtesy" call right next day and send a letter expressing their gratitude. I'm sure their computer systems do that for them automatically. There are some good reviews out there but true customer service only shows up in some situations and not when everything goes well like an over-the-counter purchase. However, we noticed other staff in the dealership that came across appeared courteous and welcoming. Going forward we will still buy Honda cars because of their quality but not from Roush. More