Roush Honda

Spyros made the difference... I love my Red Accord V6 EX-L I am very pleased with my experience at Roush Honda. Having lived here for 20 years I have heard all of the advertisements in Central Ohio when it co I am very pleased with my experience at Roush Honda. Having lived here for 20 years I have heard all of the advertisements in Central Ohio when it comes to selling Hondas, Germain, Hugh White, Lindsay, Buckeye, John Hinderer, you name it. Each has its own catchy slogan. Honda Accords are built right down the road in Marysville. So central Ohio has a lot of Honda dealers. Roush advertises as straight talk, legendary service. They are an employee owned company, so they take special pride in their dealership and it became quickly clear that what they advertise is true. The reason I was buying a new car was because my 2013 Accord Sport was totaled. The car did its job and gave me 4 years of mostly trouble-free ownership. And held together in the wreck. Unfortunately too damaged to repair cost effectively, hence totaled. I bought that vehicle new elsewhere, so this was my first experience with Roush. Before coming to Roush, I was already sold on the Honda brand and the solid reputation that Honda has built with the quality of their cars. I searched online for cars that I wanted to look at. I also had help searching too. So when a car was pointed out to me at Roush Honda, we asked for an email quote on the vehicle. Spyros was the salesman who quickly responded to our inquiry. He sent us a detailed quote on the car that was surprisingly very easy to read. There were a lot of numbers but the layout and ease of reading the quote impressed me! I could see how affordable the car that I saw online actually was. Spyros also pointed out that the car was going to be very rare. I wanted the V6. Honda is doing away with the V6 in the new redesign. I have seen the new design and its turbo engines, but I wasn't sold on it. I prefer the still current 2017 designs and that was what I always had in my mind. I also convinced myself that I wanted the coupe. I drive a sports car coupe, so I decided that I didn't need the four door. But I hadn't test drove the coupe yet, so I needed to visit Spyros at Roush to look at the car and do so. When I first arrived, I knew I wanted to test the V6 Honda engines. We greeted Spyros and explained to him what I was there to look at. I wanted to look at the Red EX-L V6 coupe that he quoted me on and the V6 Touring editions that Roush had on their lot as well. Spyros got the keys to a V6 Touring sedan so I could sit in it. A number of signs posted that there is another lot of Hondas that they have, but I could look at a Touring vehicle that was on the main lot and if I wanted the black one he could arrange to get it moved to the main lot for further inspection. But that eventually was not necessary. I liked the first car so much that it was the one that I got. I took a test drive of my Red Accord V6 Coupe. And it did not disappoint me. It was as powerful and smooth as I predicted. And the side view camera on the right side of the vehicle impressed me so much that I realized this red Accord was what I wanted! I further inquired about the differences between the trims, EX-L and Touring and I eventually decided that the facts that Spyros gave me was enough that I wanted to buy the EX-L. So we went back to his desk to work the numbers further, and figure out the exact downpayment I would make and still be comfortable with the monthly payment. And he explained to us that he gives us all of the facts and all of the price numbers so we could make our own decision on the car. He just wanted to make sure that we got all the information. There was no number or detail to hide. And he takes the time to explain the difference and how affordable a lease can actually be. As the customer, it was my decision to buy, but I did feel a lot better that he presented those lease numbers to me anyway. It helped me make the complete decision to buy. So he gave us plenty of time to discuss the numbers ourselves and then checked back in with us to make sure there were no further questions before I made the handshake agreement to buy the car. And I felt confident looking out the window at my red car sitting out in the parking lot. The chrome trim stripe really shined through the window against the red. I knew that was my car. And Spyros earned my business. So after making a small downpayment so the car could be held overnight, Joe, his manager, came over and introduced himself and congratulated me on making my purchase. Spyros and Joe quickly assembled the basic paperwork that would be needed for finance and I filled out the credit application. Joe gave it one final lookover to see that everything was there. And we adjourned for the night, it was already late. Spyros worked behind the scenes to have the car detailed for my delivery tomorrow. So after sleeping and arriving the next morning a little early, I found the car in the delivery bay all nice and shiny! Just a few spots that were missed, and Spyros was more than happy to look over the car with me and clean those spots! I really appreciated that Spyros! My red Accord was all pretty and super duper clean! It was ready for delivery. Janly, another sales associate, was prepping a CR-V for delivery next to mine and she congratulated me on my purchase and how nice the car really looked. And she reminded me on how rare that car was about to become, because the V6 was being discontinued. I really liked that she took the time to greet me. And other Roush employees who saw that I was buying also offered their congratulations on my purchase of the rare car. I knew then that each employee actually cared about their customers and took pride in what they sold, and working for their business. So I felt very comfortable about my purchase and I knew I was at the right dealership. Spyros and I went to begin the delivery walk through of the car and its features so that Rich, the business manager, could sort out his delay. Spyros informed me that the tutorial he was about to give me could also be pulled up online, because there were a lot of features in the car that I may forget about after delivery and that I was able to view them there to refresh my memory. And that I could also call them up and ask later. We got through most of the features, remote start was one feature that really impressed me, I liked how detailed he explained and demonstrated that function. And I performed it myself too. We went through mirror and seat settings, the sunroof, and almost got through all the audio and menu functions when Rich let us know he was ready in financing. So I met with Rich in financing, and we completed all of the forms necessary for the car. And went through almost every option that was available for adding on to the car, the warranties and all. At no time did I ever feel that I was forced to buy any of it, Spyros and Rich simply informed me that here were all the possibilities and that it was my decision to choose. And Roush Honda offers Honfidence, their assurance and warranties that they offer should I choose to get the vehicle serviced with them. Roush will stand by certain parts of the vehicle, mainly all mechanical in nature if I have the vehicle serviced with them. And Spyros enrolled me in their generous loaner car plan, which they offer for $200. I call Roush and say I want my vehicle serviced, and they have a loaner ready for me to drive to wherever I go, and bring it back once my vehicle is serviced. That is a big plus, and one of the reasons I bought from them. Very few dealerships offer this anymore. The vehicle was now mine. All that was left to do was contact Spyros so we could finish the tutorial and complete delivery. So Spyros then demonstrated Apple Car Play. My Accord could talk to my iPhone. And Spyros sent me a congratulatory text message to demonstrate how that worked. My car was ready for me to drive off the lot. He gave me final congratulations and got the door opened so I could drive out. He gave me a friendly wave as I pulled out and I was soon on the road home. I know that was a detailed story, but I felt Spyros earned the stellar review. Roush Honda made the car buying experience easy. And I'm giving a Honda V6 engine a really good home. He followed up with me today to congratulate me again on my purchase and he feels that my car went to the right person, someone who appreciates the rarity of the V6. I was pleased to hear that. I look forward to using Roush's service department to keep my Honda in tip top shape. So in summary, Spyros is an excellent salesman. He takes the time to listen to customers needs. He explains features of the cars well, the options that can be had with the cars, and makes sure the price and finance options are well understood. He gave me all of the numbers and details that I needed to make my decision to purchase the car. And once I made the agreement to purchase the car, he took the time to clean the car and provide me with a memorable tutorial on how to use the car features. And he is very friendly and personable. All employees I met at Roush were also friendly and personable. Never was I pressured to buy the car.. a lot of dealerships want to put pressure to make that sale and commission, but Roush doesn't do that. They let their customers decide, and the employees, who own the company themselves, provide the gold standard of customer service. Thanks Roush Honda! Thanks Spyros Tabone! More

Top notch The team at Roush Honda went above and beyond to earn our business. We are satisfied with the attention they gave to us during this process and are t The team at Roush Honda went above and beyond to earn our business. We are satisfied with the attention they gave to us during this process and are thankful we continued to choose Roush. More

Pleasure Doing Business I was on a quest for a second car. I did my research and narrowed it down to either a Honda Accord or a Honda Odyssey. I went to several dealerships a I was on a quest for a second car. I did my research and narrowed it down to either a Honda Accord or a Honda Odyssey. I went to several dealerships and test drove at least 4 different cars. I finally boiled it down to an Odyssey that I liked at the Germaine Honda used car dealership. Long story short, I made an offer to Germaine Honda and was flat out turned down. The car was not in outstanding condition and needed extensive reconditioning so I offered a fair price but "management" wanted to rip someone else off. Enter Roush Honda used car lot. I checked out some cars online and went to their lot on Westerville Rd. Doug came out and greeted me and got me a paper list of all the cars on the lot. Told me he was closing another deal and would be right with me. He let me roam free on the lot which I really appreciated. I chose a 2008 Honda Accord. Again he politely got the keys. He did pressure me to take it for a test drive, but I didn't care because I wanted the car and I also wanted to inspect the car's under carriage in another parking lot while on my test drive. I came back to the dealership and sat down to make my offer. I came in with cash and had a price in my head that I would purchase the car for. I offered it and Doug went to his manager and got it approved. That was the end of the negotiation. No hassle just a straight pleasure closing the deal. Doug went the extra mile and drove my newly acquired car to my apartment. I then took him out to lunch at Chipotle and finally took him back to Roush. Doug did a fantastic job and he's a good man. I would definitely conduct business with Doug and with Roush again. More

The team gets it After visiting all the other Honda dealers in Columbus Roush Honda earned my business by providing the most friendly, respectful and positive experien After visiting all the other Honda dealers in Columbus Roush Honda earned my business by providing the most friendly, respectful and positive experience I've ever had while buying a new car. Greg and the rest of the Roush team gets it! They all understand that keeping the customer happy is the number one priority. More

Good Experience We were looking for a reliable used car for our college student and found a great car at the Roush Budget Used Car lot. Doug greeted us on the lot an We were looking for a reliable used car for our college student and found a great car at the Roush Budget Used Car lot. Doug greeted us on the lot and was very friendly and went out of his way to help us find the right car. We have been Roush customers for many years and keep going back due to people like Doug and the great service. More

Great Experience I had a great experience at Roush with Casey and Jan. Everyone was a great help and a pleasure to work with. This dealership is definitely recommended I had a great experience at Roush with Casey and Jan. Everyone was a great help and a pleasure to work with. This dealership is definitely recommended. More

Excellent buying experience I went into Roush Honda to buy a CRV and had immediate excellent help. Brandon, in Used Cars, and Spyros, in new cars, showed me many options and answ I went into Roush Honda to buy a CRV and had immediate excellent help. Brandon, in Used Cars, and Spyros, in new cars, showed me many options and answered all my questions. I purchased a new CRV and had great service from the finance dept as well as when I picked up the car. The initial tutorial was helpful and I can go back for more help as needed. This is my third car from Roush - need I say more. More

Excellent experience at Roush Honda My wife and I purchase a new CRV from Roush Honda Westerville, Ohio. the experience was excellent due to the guidance of new car salesman Richie Phil My wife and I purchase a new CRV from Roush Honda Westerville, Ohio. the experience was excellent due to the guidance of new car salesman Richie Phillips. Richie help us with all of the step required to make the purchase. Richie is very knowledgeable of what we needed to do and guided us through the steps. Great experience and great car. More

i had a great experience with Richie Phillips. I'm so happy with my new Honda Accord V6 & the customer service I received was awesome! Thx to Richie Phillips with all the follow ups!! I'm so happy with my new Honda Accord V6 & the customer service I received was awesome! Thx to Richie Phillips with all the follow ups!! More

Excellent Experience!!!!! I went in to look at the Civic Type R and I went home with a 2017 Civic SI..... Everyone I worked with were fantastic!!!!!! I went in to look at the Civic Type R and I went home with a 2017 Civic SI..... Everyone I worked with were fantastic!!!!!! More