Rountree Moore Nissan

The staff was very accommodating and friendly The first dealership where everyone really worked together to make the experience fast and helpful.And explaining all the features of the vehicle. And The first dealership where everyone really worked together to make the experience fast and helpful.And explaining all the features of the vehicle. And making sure we understood everything we were signing. More

Almost perfect I have withheld one star back from a perfect rating due to the fact that most services at roundtree conejwoth a free basic car wash and interior vacuu I have withheld one star back from a perfect rating due to the fact that most services at roundtree conejwoth a free basic car wash and interior vacuum yet two times out of several that I’ve went there for oil changes my car was not washed or vacuumed...I do not go to the round tree service department expecting or asking for anything free and in fact I feel like their prices are so reasonable that they themselves shouldn’t feel they have to offer free services to make choosing their establishment feel like the right move...BUT taking all that into account if they put their word in providing this bonus as an incentive then it’s no different than if I,as a sub contractor,offer a bonus,free aspect of any given job to my customer ...whether they asked for this or not if I spoke it ,.then I am bound to it...but the techs are great the services are usually performed in a timely fashion and I feel this minor hiccup is simply an an oversight rather than a deliberate attempt to slide out from under their word...I will still go there willingly and be happy to do it More

Had to have my transmission rebuilt They did a wonderful job fixing my car and putting me in a rental until it was done! I recommend these wonderful people to anyone! Thank you so much f They did a wonderful job fixing my car and putting me in a rental until it was done! I recommend these wonderful people to anyone! Thank you so much for the fast, friendly service! More

Oil change & tire rotation Everyone I came in contact with were very professional and answered the questions I had. Service just was fast and efficient with no problems of commu Everyone I came in contact with were very professional and answered the questions I had. Service just was fast and efficient with no problems of communication once my truck was ready to be picked up! More

Service Experience: The necessary required service for 5K miles was vary good. However, I thought the time that it took to complete the service was not what entirely too The necessary required service for 5K miles was vary good. However, I thought the time that it took to complete the service was not what entirely too long. I base this on my experience for the same basic type of service I have received from (4) other Nissan Dealerships. Jim B. More

this Place is a joke! No one seems to know what the other person is doing. It has been a roller coaster of complete disappointments around every turn. For starters, I had t No one seems to know what the other person is doing. It has been a roller coaster of complete disappointments around every turn. For starters, I had to personally drive to Jacksonville (almost 2hrs away one way) to pick up the car I was going to buy. Secondly, they tried to run my downpayment check on the day I gave it to them even though I was told they would “hold” it for 30days. 😒 Thridly, I had to drive back to lake City to drop off the Armada I had decided to buy. They had to fix the windshield, back bumper, change all the fluids & deep clean the inside. They had my vehicle for six full days. Nothing and I mean NOTHING was done to it besides them vacuuming it. So I had to pay for the oil change, tire rotation ect..On the sixth day I drove back up there and told them to forget it Bc when I had called up there no one could give me a date it would be done. The fourth and final nail in the coffin was when I received a phone call from the finance manager a James Cavitalo stating I was refusing to pay the down payment. And that he wanted to handle this without getting lawyers involved Bc I had “their” property! To which I replied: Wait what?!? I handed over a Check two weeks ago. I never said I wouldn’t pay the down payment! Y’all were supposed to hold it for 30days. What are you trying to run it 2weeks before September 28th? Also I have copies of the contract I signed. So wouldn’t that mean it’s MY PROPERTY Sir? To which Mr. James Cavitalo back tracked and said there was no problem with my downpayment check. I guess he thought I was just another dumb blond woman that didn’t know her rights to a signed contract. Needless to say I will never be going back to Nissan dealership in Lake City. And I will try to warn anybody I can about them. More

Great Job! Enjoyable Experience! Sales people at Rountree Moore Nissan were very accommodating on a hot Florida day, with an inviting atmosphere of busy people taking the time to be f Sales people at Rountree Moore Nissan were very accommodating on a hot Florida day, with an inviting atmosphere of busy people taking the time to be friendly and personable. We had a positive experience, doing business with professional people who truly want to sell you a vehicle that you want. No pressure tactics, but quality products made it easy to purchase our new truck from your dealership. Thank you so much to a great sales team, with a shout out to Mike Norris and Tim Camiel and Graham in Finance. Thanks for a great job and a great deal! Chip & Tamara Bradshaw More

Stuck with bad deal Will never buy another Nissan or do any business with Rountree Moire Ever. They are not customer service oriented. Focus on selling without regard to Will never buy another Nissan or do any business with Rountree Moire Ever. They are not customer service oriented. Focus on selling without regard to customer needs or assisting them lot of pressure. Scotty not truthful at all in this deal. Graham did his job well. Wish he had been there the day of my deal and I would have never made it. Terms of contact the first time not explained to me and rushed through signing. hope they rethink their sales staff. Complaint filed with Nissan More

Started out great Andrew was great in sales. From there, I had some repairs promised, wasn’t finished, waited two hours before someone came to talk to me. Andrew was great in sales. From there, I had some repairs promised, wasn’t finished, waited two hours before someone came to talk to me. More

Service and sales Went in with altima with dead transmission and came out with new murano. Every one was very helpful and professional. Torie is excellent service writ Went in with altima with dead transmission and came out with new murano. Every one was very helpful and professional. Torie is excellent service writer and Andrew was excellent salesman. Thanks for everything. More