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Rountree Moore Nissan
Lake City, FL
1,109 Reviews
If ever there was a team that truly cared about your automotive needs, it’s obviously our friendly staff. Our Nissan dealership strives for premium customer service that extends from the sales floor and finance office to the parts department and service center. We know that you have choices when seeking out Nissan finance offers, auto repair, or new and used cars. Thank you for choosing us – you won’t regret it.
Stop in today at our car dealership in Lake City, FL, to see our extensive inventory of new, used, and certified pre-owned vehicles and meet our awesome team. We are pleased to serve you and serve you well with high-quality sales, auto repair, and finance services. Contact us today to learn more about how we make customer service our top priority at our Nissan dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,109 reviews
July 09, 2023
The only thing I can say positive was our salesman Brian stalvey. He did everything he could to make a deal happen. But along comes this sales manager that told me to turn my vehicle back into the bank. He stalvey. He did everything he could to make a deal happen. But along comes this sales manager that told me to turn my vehicle back into the bank. He said everyone does it every day. I told him the bank would sue me if I did something like that. He doesn't need to be telling customers that , and shouldn't be in a manager position. More
by slowhand
Employees Worked With
Brian "WOOKIEE" Stalvey
July 08, 2023
Everything was great except the fact I was never offered or told about GAP insurance. or told about GAP insurance. More
by Megan M
Verified CustomerEmployees Worked With
July 07, 2023
You did not keep you promises to fix the van so we didn't make any payments if you don't fix the air conditioner and the seats we are going to talk to the bank about you because you lied to us like round tre make any payments if you don't fix the air conditioner and the seats we are going to talk to the bank about you because you lied to us like round tree Ford More
by Carlos Wence
Employees Worked With
Trey McRae
July 04, 2023
Very positive and appreciated help and concerns. Carter was very helpful and great attitude. Have to buy a vehicle for grandson next year so 2ill be back loop Carter was very helpful and great attitude. Have to buy a vehicle for grandson next year so 2ill be back loop More
by MDOWLING32
Employees Worked With
Carter?, Taurus Coleman Jr., Brian "WOOKIEE" Stalvey
July 03, 2023
!BUYER BEWARE! This does not reflect all the hard work put in by the majority of employees here, but there is a management problem and there are too many dealers, too many cars out there to risk such a ma put in by the majority of employees here, but there is a management problem and there are too many dealers, too many cars out there to risk such a major decision on individuals that absolutely just do not care. I was sold a used car without an Engine Air Filter. Shame on me for not checking, got it. I thought that dealers would look over a vehicle before selling. My cars service interval is 10000 miles. Imagine your car without an engine air filter driving through harsh conditions, both gravel and dirt, for that distance. I took it in for its first service and that's when they told me. They didn't have one again so sent my car back on the road without a filter and told me to come back the next day. Now imagine the head mechanic telling you that it's OK. I am no longer interested in these individuals touching my car, if you can't get the air filter correct I doubt you paid attention during lug nut day. I asked if an oil analysis was done after they found out. Blank stare. I asked that we send it to another dealer associated with the morgan auto group to bore scope the cylinders to see if any damages occurred. He said he wouldnt be able to tell if scaring happened to my cylinder walls before or after. Fair enough, shouldn't matter but ok. I asked him to put it in writing, he wrote it so vague that it probably voided my warranty. Did not come close to saying that they were at fault at all. Last ditch effort I asked if I was charged an inspection fee before I purchased and if it could be refunded. Definitely wasn't happening. Last question, can you tell me that the life expectancy for my car is the same as before you forgot the air filter. Blank stare then diversion tactic to something along the lines of, "I don't ever recommending tearing a motor apart unless needed." Some type of deflection training they must go through. Went home told my wife that I messed up going there and pretty much nothing I can do. My wife being the Saint that she is decided to go and possibly ask for these things in a softer manner. She wound up being yelled at with my 4 yr old son cowering behind her by the extra macho GM. As he walked past her he said, "KEEP SMILING," in a very threatening tone. Mr Sam, she is going to keep smiling. That's all we can do when we try our best to do right by others but it's not reciprocated on your part. Mr Sam, what were you gonna do if she keeps smiling?! Tough one that guy is. Read through these negative reviews. There is a pattern of misconduct here that needs to be addressed. The individual that's going to comment under this was also reached out to, she did nothing. What would you do? More
by eunice.11b3p
Employees Worked With
Mr Floyd and Mr Curtis also outstanding individuals, Matt Conyers, Sam Ryan, Jake Harden
July 03, 2023
Buying my new 2023 Nissan Sentra was easy. Sales staff was friendly and they made me feel comfortable with the whole buying experience. Bought my car during a sales event. Sales staff was friendly and they made me feel comfortable with the whole buying experience. Bought my car during a sales event. More
by DAVIDREED1974
Employees Worked With
Carter
