Rountree Moore Ford

Really outstanding service, fast, professional, Matt was great.Got us in and out. The video walkthrough raises the level of service to another level. I cannot recommend them highly enough and will return fo great.Got us in and out. The video walkthrough raises the level of service to another level. I cannot recommend them highly enough and will return for other service. More

The service department is inept. They don't run on time, the are smart-mouthed when they get a complaint. After my truck sat at check-in for over an hour, when they finally took it back they only had it for the are smart-mouthed when they get a complaint. After my truck sat at check-in for over an hour, when they finally took it back they only had it for 20 minutes, not enough time to do the work. Then they lied about me refusing filter replacements. Told me they were too busy. Horrible place for service. Will be going to Live Oak from now on, they are still concerned about customer satisfaction. More

I had a wonderful experience shopping at this dealer. John McCarthy and Carson Tilton worked very hard to make this deal happen. John McCarthy and Carson Tilton worked very hard to make this deal happen. More

Danielle Lee at Rountree Ford is the best service writer I've ever had the privilege of dealing with. She is quick and efficient in her responsibilities and it show thru to her great customer service. Thank I've ever had the privilege of dealing with. She is quick and efficient in her responsibilities and it show thru to her great customer service. Thank you, it was my privilege to be taken care of by a highly qualified person. She is definitely an asset to the team at Rountree Ford Lake City Fl. More

Our van started having issues as we were passing thru Lake City late in the afternoon. We were able to limp into the Ford garage. Matthew Conyers (Service advisor) diagnosed the problem and got us schedu Lake City late in the afternoon. We were able to limp into the Ford garage. Matthew Conyers (Service advisor) diagnosed the problem and got us scheduled in for first thing the next morning and had his courtesy shuttle take us to a hotel. He confirmed the diagnosis the next morning to get approval to proceed with repairs. About 2:30 he called and said it was repaired and he could send the shuttle to pick us up! Thank you So much Matthew for your professionalism and your compassion. What was a bad situation turned out a be a small inconvenience considering what a nightmare it could have been, broke down in an unfamiliar town. Thank you! Thank you! Thank you! I highly recommend this Ford Dealer and their professional team! More

I called when I got my Air Bag Recall Notice from Ford. Mathew Conyers answered my call and was extremely helpful and polite and had my part ordered quickly. Next day notified me part was in and set the ap Mathew Conyers answered my call and was extremely helpful and polite and had my part ordered quickly. Next day notified me part was in and set the appointment for me. He confirmed my appointment the day before my arrival and directed me to see Danielle as he would not be in that day. Danielle was very helpful and professional despite being very busy that morning. She got me a courtesy ride and the recall done completely satisfactory. Excellent communication and service! More

Scheduled a appointment for a recheck because brakes were failing after 3000 miles, I showed up at my appointment time and rep said they couldn't get to it at that time and needs to reschedule, he said he wo failing after 3000 miles, I showed up at my appointment time and rep said they couldn't get to it at that time and needs to reschedule, he said he would call me to reschedule and that was a couple of months ago, haven't heard a word. I took it to a different shop they found calipers were freezing up on the back and the front brakes were smoked after 3000 miles, it should've been under warranty but I couldn't get it scheduled More

I wouldn’t purchase anything from you guys, me and my husband purchased a Dodge Ram from y’all a little over a year ago and it’s been in the shop 3 times and now it’s back in the shop needing a brand new husband purchased a Dodge Ram from y’all a little over a year ago and it’s been in the shop 3 times and now it’s back in the shop needing a brand new motor which will cost 13,000.00 dollars...I will continue posting about y’all. The manager there use to wrk at kfc his name is Steven, how dare him be on commercials trying to sale a vehicle. We are paying for something we are not even able to drive....so ty but no ty. More

I HAVE PURCHASED 2 VEHICLES AT ROUNDTREE MOORE FORD, IGOT MY 1ST OIL CHANGE ON MY 2020 LARIAT AND MY TRUCK WAS QUITE DIRTY, AFTER THE OIL CHANGE I GOT MYTRUCK I LIVE IN OLD TOWN, FL. THATS LIKE 53 MILES FROM MY 1ST OIL CHANGE ON MY 2020 LARIAT AND MY TRUCK WAS QUITE DIRTY, AFTER THE OIL CHANGE I GOT MYTRUCK I LIVE IN OLD TOWN, FL. THATS LIKE 53 MILES FROM THE DEALERSHIP AND I THOUGHT THEY WOULD AT LEAST WASH MY VEHICLE, BUT SERVICE WRITER SAID THEY DONT DO THAT. SORT OF A LET DOWN CHEIFLAND FORD WASHES VEHICLES WHEN SERVICED THERE, BIG BEND CHEVY WASHES VEHICLES WHEN SERVICED THERE, AND GAINSVILLE DODGE AND LAKE CITY DODGE AND CHEIFLAND DODGE ALL WASH VEHICLES AFTER SERVICE. More