Rountree Moore Ford

If there was a option for a zero star rating that would still be an understatement. First off this review is about the collision center only. I should start by saying if you don’t want to read the whole th still be an understatement. First off this review is about the collision center only. I should start by saying if you don’t want to read the whole thing just read this… if you are young or a woman they will take advantage of you!! TAKE pictures of your entire car inside and out before leaving it with them and let them know that you have pictures and time stamps!! The people who work there are VERY rude. When I came to drop off my car I walked in the building and the man at the counter was on his cell phone so I took a seat. I sat there for 5 minutes and was not once greeted. Then he finally asked if anyone was helping me (still no greeting). Then when I come to pick up my car after being fixed I noticed a huge stain on my seat that was not there when I dropped it off. Yes, there were some other smeller stains on the back of the seat from sweat and just being used (the seats are white) but they were nothing like this one. I was also informed the day before I picked up my car that my car has been detailed and it most certainly was not. It had not even been washed. So I went back inside and informed them nicely about the stain and they sent a manager to look at my car. He argued with me stating that that stain looked like it had been there a while and that they didn’t do that. Which is a very lousy excuse because you can’t tell a difference in a stain that has been there for a week or a year. Then he told me he would look to see if they had pictures of when the car arrived and how CONVENIENT they did not have any!! And still refused for fix it. HORRIBLE PLACE. RUDE EMPLOYEES. I will never have my car serviced here again. My car is a Honda Accord as well. Not a ford. More

Above and beyond. Julian Montero will make sure you get the deal you are looking for. Julian Montero will make sure you get the deal you are looking for. More

Great sales team, Nate was amazing. However the car was extremely dirty. I had to point out several things that needed to be cleaned. While we were getting the deal done they sent it th However the car was extremely dirty. I had to point out several things that needed to be cleaned. While we were getting the deal done they sent it through "detailing" and it came back almost exactly the same. They even missed the very two things my salesman pointed out to them to take care of. When I was done and proceeded to get into the car to leave, 100% there was no external car wash and the inside looked like it was wiped down with a rag. They really need to get their "detailing" team into shape because it was extremely unsatisfactory and now I am having to get my New "used" car detailed privately. More

The service department is organized and friendly. I have been working with this service department for the last 3 + years and have absolutely no complaints. I feel as though I have become friends wit I have been working with this service department for the last 3 + years and have absolutely no complaints. I feel as though I have become friends with some of your employees. More

Service team was kind and helpful. Not pushy to do service that I did not come in for. Not pushy to do service that I did not come in for. More

This dealership is one of the best in town. Just the atmosphere is great. Everybody is friendly! Just the atmosphere is great. Everybody is friendly! More