Rountree Moore Ford

First of all, I love my new Ford Maverick and wouldn't trade it for the World. Ford is great and I am very happy with Ford. This particular dealer is sketchy and dishonest though. I hesitated on leavin trade it for the World. Ford is great and I am very happy with Ford. This particular dealer is sketchy and dishonest though. I hesitated on leaving a review of my experience, but this was my final straw. I just got a notice in the mail yesterday from my credit union - who financed the truck - that more than 90 days later, this dealer had never sent my title to them, so my payment will be going way up until I can get them a proper title showing them as the lien holder. This is a huge hassle for me. I paid them service fees for this. This should never be an issue and is inexcusable when you buy a new truck. Beware of the non-negotiable mandatory "$3995 Rountree Moore Ford Advantage" package of bogus rip-off addons such as nitrogen in the tires, vin sketching and other assorted dishonest bogus unnecessary nonsense. They don't tell you about this until it's too late. If you ask about it, they point to a sign with small print by the front door. The absolutely refuse to sell you the car you ordered from them without this package which should be optional. During the buying process and 10 month wait for my truck to arrive, communication from the dealer was non-existent. My salesman had passed away and I'm sorry about that, but assign me to someone else who will help me instead of keeping me hanging. I had to call or go in every time to check on my order status. An occasional email would have been sufficient. The service dept is not off to a good start either. I wanted to make an appointment for recall service. They told me to just drop it off on a Tuesday or Wednesday and they will get to it when they can. Making an appointment for this service was not possible. Well, #1) I work during the week and #2) I live 90 minutes away. No offer of a ride, loaner, rental or anything to help accommodate me was made. I'm 55 years old and have bought plenty of new cars in my life. This was absolutely by far the worst car-buying experience of my lifetime. I wouldn't recommend Rountree-Moore Ford to my worst enemy. More

Sales rep Jacob asked for the opportunity to earn my business by beating the offer I had on a new F150 XLT from another dealer. He then texted me that Rountree Moore's GM and he had created a deal for m business by beating the offer I had on a new F150 XLT from another dealer. He then texted me that Rountree Moore's GM and he had created a deal for me on a new F150 XLT similar to the other offer I had except the RMF XLT was 4x4! They would sell it to me at the same price. 3 hours after that offer I arrived at RMF where Jacob met me out front and said someone had bought it while I was driving there (couldn'tcall or text to tell me that?). He then offered to sell me a USED truck for the same price as the new one at the other dealer or to sell me a Lariat for $14,000 more! Eventually Stephen Jones, the general manager admitted they never had a new 4x4 XLT to sell me but also wanted to sell me a used truck. The only thing more concerning than Jacob's dishonesty is Stephen's condoning Jacob's lies. No need to do business here, there are reputable Ford dealers in Live Oak, Alachua and Gainesville! More

They were willing to help us find the best car, at the best price, with fantastic financing. They also went the extra mile getting the car ready to be picked up! best price, with fantastic financing. They also went the extra mile getting the car ready to be picked up! More

Had a starter issue and had to have vehicle towed from tire shop to dealer, part had to be ordered and then part didn't operate so another was used and got us back on the road. Danielle always goes above tire shop to dealer, part had to be ordered and then part didn't operate so another was used and got us back on the road. Danielle always goes above and beyond to communicate and help out any way she can! More

I had a problem with my new Lincoln Nautilus that required contact with warranty dept at Lincoln. After resolving the problem Roundtree quickly and efficiently took care of my problem. The service required contact with warranty dept at Lincoln. After resolving the problem Roundtree quickly and efficiently took care of my problem. The service manager Joe was more that helpful. The repair took about four hours so he arranged for transportation back to my home over 25 miles away and then returned to take me back to dealership when car was ready to be picked up. Well done Roundtree and Joe for going above and beyond in customer service. More

Danielle provides excellent customer service. I added several repair items to my oil change and she arranged for all to be completed on the same day. I added several repair items to my oil change and she arranged for all to be completed on the same day. More

The employees there are so nice and helpful never had a problem there in 2 yrs problem there in 2 yrs More