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Rountree Moore Ford

Lake City, FL

4.5
546 Reviews

2588 W US Highway 90

Lake City, FL

32055

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Showing 546 reviews

February 02, 2023

I was treated with respect and professionalism by all from the start, (phone call for my opponent) to the finish giving my keys back and driving away. Kudos to the team at this dealership. More

by Jmmhart04jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas, Kendall Fairchild, Lynn Gardner
Feb 10, 2023 -

Rountree Moore Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Rountree-Moore Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 16, 2023

Love this dealership. Kim was awesome. Great people to work with. Friendly happy awesome people. More

by missykboyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Jones, Carmen Plath, Alan Boyd, James Price, Mary Rountree, Aaron Gresham, Mike Hearne, Tammy Bell
Jan 18, 2023 -

Rountree Moore Ford responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

January 14, 2023

Great Dealer. Great service, reasonable prices. I would recommend my family and friends anytime ! Thanks Rountree-Moore More

by joefordman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Northcutt, Danielle Thomas, Donna Price, Hilda Northcutt, Kendall Fairchild, Lynn Gardner, Nicholas Wagner, Jason Lebron
Jan 18, 2023 -

Rountree Moore Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

January 06, 2023

A very pleasant experience! From start to finish! They heard what I needed done and went above and beyond! I go to Roundtree Moore Ford not because it’s a convenient location be More

by Debbie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Jan 18, 2023 -

Rountree Moore Ford responded

Debbie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

January 05, 2023

Rude, Horrible service from Service manager, desk help Santiago Gala should not be allowed to communicate with Customers, Our Dealership in Tallahassee called the Roundtree to have the vehicle picked up a More

by Ruben
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Santiago Gala
Jan 06, 2023 -

Rountree Moore Ford responded

Hi Ruben, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Rountree-Moore Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (386) 755-0630 and we will do our best to make this better. We hope to hear from you soon.

December 26, 2022

Great service, friendly advisor. Took care of my needs and was out sooner than expected More

by jtikkanen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saylor, Jason Lebron
Dec 28, 2022 -

Rountree Moore Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2022

Just a couple days until Christmas and my oil change light came on I was in the area and without making a appointment I stopped in to see if they could fit it in. Santiago was very nice and got me in an More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santiago
Dec 22, 2022 -

Rountree Moore Ford responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 23, 2022

Well greetings is always helpful when u walk in a business but other than that everything else was good kept me up to date on service. More

by Escape
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Berry
November 14, 2022

Danielle was top rate for getting me in without an appointment. She was such a great advisor. More

by VOKRA2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Thomas
Nov 21, 2022 -

Rountree Moore Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Nov 21, 2022 -

VOKRA2003 responded

The only problem I had was requesting the rebate. The form did not ask for the invoice number so they sent an email to my son. They approved his. He didn't get tires on his vehicle. I did. So I'm not going to worry about it.

October 21, 2022

SHAWN BERRY was professional and followed up on his commitment to service our vehicle. Explained in detail service render and future service needed. More

by jansontl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Berry
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