Rountree Moore Ford

Great Dealer. Great service, reasonable prices. I would recommend my family and friends anytime ! Thanks Rountree-Moore Great service, reasonable prices. I would recommend my family and friends anytime ! Thanks Rountree-Moore More

A very pleasant experience! From start to finish! They heard what I needed done and went above and beyond! I go to Roundtree Moore Ford not because it’s a convenient location be From start to finish! They heard what I needed done and went above and beyond! I go to Roundtree Moore Ford not because it’s a convenient location because it’s not. I could go to another shop closer! But I know the work is going to be done right the 1st time! I greatly appreciate all the staff and the kindness they show! Danielle in service ROCKS! Merry Christmas Guys! Thanks to you guys I can safely travel this. Christmas with my two Children with out worry! More

Rude, Horrible service from Service manager, desk help Santiago Gala should not be allowed to communicate with Customers, Our Dealership in Tallahassee called the Roundtree to have the vehicle picked up a Santiago Gala should not be allowed to communicate with Customers, Our Dealership in Tallahassee called the Roundtree to have the vehicle picked up and Santiago was so Rude to the Service Manager and Salesman in Tallahassee as well... Total disregard for any kind of Customer service... I would not buy nor have a vehicle serviced if this was the last place around. More

Great service, friendly advisor. Took care of my needs and was out sooner than expected Took care of my needs and was out sooner than expected More

Just a couple days until Christmas and my oil change light came on I was in the area and without making a appointment I stopped in to see if they could fit it in. Santiago was very nice and got me in an light came on I was in the area and without making a appointment I stopped in to see if they could fit it in. Santiago was very nice and got me in and out even though they were very busy! I would definitely recommend!!! More

Danielle was top rate for getting me in without an appointment. She was such a great advisor. appointment. She was such a great advisor. More

First of all, I love my new Ford Maverick and wouldn't trade it for the World. Ford is great and I am very happy with Ford. This particular dealer is sketchy and dishonest though. I hesitated on leavin trade it for the World. Ford is great and I am very happy with Ford. This particular dealer is sketchy and dishonest though. I hesitated on leaving a review of my experience, but this was my final straw. I just got a notice in the mail yesterday from my credit union - who financed the truck - that more than 90 days later, this dealer had never sent my title to them, so my payment will be going way up until I can get them a proper title showing them as the lien holder. This is a huge hassle for me. I paid them service fees for this. This should never be an issue and is inexcusable when you buy a new truck. Beware of the non-negotiable mandatory "$3995 Rountree Moore Ford Advantage" package of bogus rip-off addons such as nitrogen in the tires, vin sketching and other assorted dishonest bogus unnecessary nonsense. They don't tell you about this until it's too late. If you ask about it, they point to a sign with small print by the front door. The absolutely refuse to sell you the car you ordered from them without this package which should be optional. During the buying process and 10 month wait for my truck to arrive, communication from the dealer was non-existent. My salesman had passed away and I'm sorry about that, but assign me to someone else who will help me instead of keeping me hanging. I had to call or go in every time to check on my order status. An occasional email would have been sufficient. The service dept is not off to a good start either. I wanted to make an appointment for recall service. They told me to just drop it off on a Tuesday or Wednesday and they will get to it when they can. Making an appointment for this service was not possible. Well, #1) I work during the week and #2) I live 90 minutes away. No offer of a ride, loaner, rental or anything to help accommodate me was made. I'm 55 years old and have bought plenty of new cars in my life. This was absolutely by far the worst car-buying experience of my lifetime. I wouldn't recommend Rountree-Moore Ford to my worst enemy. More