Rountree Moore Ford

Very friendly service, knowledgible on the vehicle equipment. Let us test drive and offered to take vehicle home. Very easy process from start to finish! Thanks! equipment. Let us test drive and offered to take vehicle home. Very easy process from start to finish! Thanks! More

We knew we wanted a Ford F-150 and Rountree-Moore had the best selection within a 100 mile radius of Gainesville. Albert showed us what he thought was what we were looking for and we ended up buying just tha best selection within a 100 mile radius of Gainesville. Albert showed us what he thought was what we were looking for and we ended up buying just that. Albert was very professional with his attentivenes to our needs and manner of speech. However, Albert needs to read the owner's manual a little more. Several questions I asked he did not know the answer and I eventually found them in the manual. I had decided I needed a bedliner and a license plate holder. The person handeling the finances told me it would be an additonal charge of "10-15 bucks". Well, when you are buying a truck of 40 grand, that shouild be no problem. I drove back to Lake City from Gainesville, 45 miles, the following Saturday to get the bed liner installed and a special Simonize wax job. I was the told they don't install bedliners on Saturday. I also could not sync my music via bluetooth with the truck. The phone yes, the music no. I was told to go to an ATT store down the road from the dealership and have them look at my phone. I replied that I did not think it was the phone. When I made my third trip (45 miles one way) back for the bedliner, which was installed quickly, and I had them test my phone in a new F-150 similar to mine sitting on the lot. It synched up fine, so it was not the phone. I was told I probably need a update on the software. After I was home, the next day I called Gainesville Ford and I was told the same thing by their service manager. He said they do quite a few updates every week, so bring it on in. I will, because 90 miles is a long way to go for minor stuff. Oh yeah, I did get a free license plate holder and 20 gals of gas from the dealeship, so that is a plus, but I still gotta give 'em a 3 on the overall experience, as it was OK.... Love the truck though.. More

The salesman Big Nate was amazing. He knew everything we had to asked about every vehicle we looked at. I looked at several trucks and several cars. Nate did not hesitate to answer every question we had qui had to asked about every vehicle we looked at. I looked at several trucks and several cars. Nate did not hesitate to answer every question we had quickly and effectively. My son was in love with the red Vette that was on the lot and kept bugging him about the car. He didn't get aggravated or flustered by all the questions. In fact he went and got the keys to the car and allowed my son to sit in the car and even stated it for him. Needless to say he was happy for the next several day. Its the small thinks like this that count. the professionalism that Nate showed was unrivaled by any other dealership that we have ever been to. After looking at a F-150 and talking with Nate he helped us realize that this is what we need. Nate brought us back inside the showroom and introduced us to the sales manager by the name of FAST FREDDY. This guy was, well lets put it this way... Fast... he was a nice guy all and all but he just wasn't listening to what we were saying... After we talking a few minutes he made me realize i wasn't listening to what i was saying. he actually showed us how we can save money by trading our current car in and refinance it lower the payments and afford the truck that we want with no more cost out of our budget. We didn't buy at this visit to Rountree-moore but you better believe we will be back to see BIG NATE and FAST FREDDY... this was truly an amazing dealership and would encourage anyone to stop by and see these guys... Thank You Big Nate and Fast Freddy More

We purchased a vehicle and at the beginning of the purchasewe had some problems with the vehicle. Albert, our salesman and others at the garage did what they had to do to make sure we were satisfied w purchasewe had some problems with the vehicle. Albert, our salesman and others at the garage did what they had to do to make sure we were satisfied with the vehicle. Albert followed up on what had to be done to the vehicle and kept us informed. He made sure we had a loaner vehicle so we didn't have to set around while they worked on the car. We would recomend them to our friends and aquaintances. We have bought 4 or 5 cars from this dealership and have always been satisfied More