Rountree Moore Ford

This dealer is a pathetic excuse of a dealer. So, I brought my truck here for warranty and as luck would have it the warranty company refused to cover my truck. So I finally got some money to fix So, I brought my truck here for warranty and as luck would have it the warranty company refused to cover my truck. So I finally got some money to fix it and it takes them three weeks to get it running and one day I stopped by to check on my truck and somebody from their shop had decided to use my truck as a parts truck and pulled a computer module out from behind the back seat. And it has been three weeks since I asked about it and nobody will give me an answer on what happened and why they let parts get stolen off my truck. They called me the other day saying my truck is finished and to come pick it up. When I opened the door even though the key was not in it, the radio was playing music and my door locks didn't work. It has been almost a week since then and everytime I talk to them about it they say "it'll be done tomorrow" tomorrow comes and no change. So the day finally arrived when they said it was done and I went to pick the truck up and the spare tire was missing and a plug is missing from the rear end and oil is leaking everywhere. They told me that they cannot do anything about it. They as in tue service manager Donnie. More

Best Vehicle Purchase EVER !!! In over 40 years... Worked with Kez Ford & Karen Meeks over a VERY long period of time while researching and ultimately buying a new 2014 SuperDuty F250 Diesel. What a GR Worked with Kez Ford & Karen Meeks over a VERY long period of time while researching and ultimately buying a new 2014 SuperDuty F250 Diesel. What a GREAT TEAM !! --- After doing all the homework, shopping several other dealers in three states... Kez & Karen "MADE IT HAPPEN". Took delivery on a Saturday and they even hung around late to dot all the I's and cross all the T's. No one got near them on the price - and what a GREAT TRUCK !!! I've NEVER had such an incredibly fine experience with any dealer purchase in over 40 years of buying vehicles. They are THE BEST. - THANKS ROUNTREE MOORE --- YA'LL SET THE BAR !!! More

Great experience, everyone is very nice. Fix a factory ac issue while it was being service without being asked to do so. Would recommend for sure issue while it was being service without being asked to do so. Would recommend for sure More

Lori was amazing to work with! We were looking for a Ford Expedition and the internet led me to the dealership. Once we connected with Lori, the rest of the story was very simple. She answered all of ou Ford Expedition and the internet led me to the dealership. Once we connected with Lori, the rest of the story was very simple. She answered all of our questions directly and gave us the comfort to buy our vehicle site unseen. Our nearly new Expedition was delivered same day with no issues. Her follow-up skills are wonderful and overall customer service skills are what you model business relationships after. Thank you for such a wonderful experience. Davis Poole More

Lori understood what i was looking for in a F-150 pick up truck.In no time she had a test vehicle gased up ready for a test run.She made it happen right away.Working with Lori was a pleasure.Thank you Lori. truck.In no time she had a test vehicle gased up ready for a test run.She made it happen right away.Working with Lori was a pleasure.Thank you Lori. Peter Kaptain More

This was a great buying experience. All of the sales staff were very friendly and efficient. This dealership went above and beyond our expectations to make our car buying a pleasurable and satisfying e staff were very friendly and efficient. This dealership went above and beyond our expectations to make our car buying a pleasurable and satisfying experience. We would recommend this dealership to provide a competitive price in a relaxed atmosphere. More

Mr. Gregory is an excellent sales representative. Been shopping & looking around for several weeks to trade in my Honda, & really was not pleased with what different dealerships had to offer. First of all shopping & looking around for several weeks to trade in my Honda, & really was not pleased with what different dealerships had to offer. First of all, some sale representatives from different dealerships we're either "too" friendly to the point that they appeared to be plain old phony, or lacked the desire to really make a sale. Mr. Gregory had patience understating and demonstrated a positive seance of humor which allowed me to feel relaxed and ask questions without feeling uncomfortable or embarrassed. I was very pleased with everyone @ the Rountree-Moore dealership but by all means Mr. Eddie Gregory is their "Shining Star". Dora Amarillo FL More

We found the vehicle we wanted, for a good price and it was easy to come to terms. Salesmen Eddie Gregory and Ken Strickland were very helpful and reasonable. My only recommendation to the dealership wou was easy to come to terms. Salesmen Eddie Gregory and Ken Strickland were very helpful and reasonable. My only recommendation to the dealership would be to just let the salesman do the communicating and save the customer relations contacts until after the purchase has been finished. That said, it is very apparent that this dealership truly wants to keep the customer satisfied with the experience and purchase. Thanks More

Eddie Gregory was very friendly and helpful throughout the entire car buying process. We never felt pressured or rushed and we know we got a great deal on the car we bought. We recommend seeing Eddie at the entire car buying process. We never felt pressured or rushed and we know we got a great deal on the car we bought. We recommend seeing Eddie at Rountree Moore for all your car buying needs! More

Lori was patient in helping us find the right vehicle that fit our budget. We began our quest at other dealerships prior to coming to Lori. By far, Lori was the hardest working sales person and looked ou that fit our budget. We began our quest at other dealerships prior to coming to Lori. By far, Lori was the hardest working sales person and looked out for our interest more than any other sales person at any other dealership. Lori made us feel comfortable, and was truly as compassionate about our quest to find the "right" vehicle as we were. We have to look no further. Lori will be our new "go to" sales person for our future vehicles for our family. You will not regret your experience with Lori! What are you waiting for? :) More