Rountree Moore Ford

The best in customer service and repairs! While driving my Kia Optima which I bought used with less than 2,000 miles, the engine had a catastrophic failure and needed replacement because of th While driving my Kia Optima which I bought used with less than 2,000 miles, the engine had a catastrophic failure and needed replacement because of the damage to the crankcase and or parts. This happened at the worst financial time of my life when I could not be tighter. I was distraught and afraid of the unknown and thinking only the worst. Then I met George Hudson in the Ford/Kia Service department! He immediately helped me deal with the situation by just listening to me and unwiring the bomb I had created in my mind, so to say. Spending time just letting me vent he went on to trouble-shooting the issue with the mechanic immediately, getting feedback, relating the horrible news to me very smartly, and orchestrating a rental car for me where Moore-Roundtree drove me...no promises made but he told me the best and worst situations which is what people need to know. Then, not one day, not one, where he didn't call me at least once to update me on issues related to the repair or progress made. Most importantly, he coordinated documenting all my oil records (thank God I had them at legitimate places) and other items with Kia Motors and got me COVERED UNDER MY WARRANTY INCLUDING THE RENTAL CAR! THE KIA WARRANTY IS THE REAL DEAL! I had only 3,000 miles left to my warranty as well so I could not have been more lucky regarding that fact as well. In a matter of a few days after the new engine arrived, the car was made like new very quickly and ready for me to take home. To this date and only a few thousand miles into, things are like new. No noises, feelings, nothing. Smooth as silk so far. I personally can't imagine living in the area and not being a customer for life with them. Oh yeah, by the way...I live five hours south of the dealership and let's face it, the service could have been way worse and probably would have except at this dealership. Anyone working there I came in contact with was very professional and friendly. If you live in the area give them a shot because if anything happens you'll have a high integrity team of people looking out for your interests. KR Stuart, Florida More

Excellent Service! Everytime I Take My Ford Focus into Rountree Moore Ford , I Always Request Randy. He is Very Friendly and Helpful. My Vehicle went in for just an Oi Everytime I Take My Ford Focus into Rountree Moore Ford , I Always Request Randy. He is Very Friendly and Helpful. My Vehicle went in for just an Oil Change and when it was Completed. Randy went over and Fully Explained what Repairs my Vehicle was soon in need of as it is used for my Avon Business. Randy always goes above and beyond to Treat his Customers. I wish majority of the Employees of Rountree Moore Dealerships would Follow in his Footsteps. More

Great Customer Service Russ was very kind and easy to work with. He made our car buying experience easy. I highly recommend him if you are considering buying a vehicle. Russ was very kind and easy to work with. He made our car buying experience easy. I highly recommend him if you are considering buying a vehicle. More

Excellent Service I found Randy to be very helpful and over all I feel that he went over and above the normal sales man ship. He has been here for me through all the tr I found Randy to be very helpful and over all I feel that he went over and above the normal sales man ship. He has been here for me through all the transaction and the service of the vehicle. Thank you for all excellent service and the smile that went with it. I REALLY appreciate all that you have done to be of help to me. More