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Rountree Moore Ford
Lake City, FL
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 544 reviews
March 15, 2016
Ken can get it done! First time buying a new truck and had excellent experience,got all the numbers where I wanted and more ! Highly recommend ken deas if your looking fo First time buying a new truck and had excellent experience,got all the numbers where I wanted and more ! Highly recommend ken deas if your looking for a new or used car and truck! More
by FloGrown08
Employees Worked With
Ken Deas
March 15, 2016
Recent purchase! Positive outcome! Ken Deas really went above and beyond to make sure that we were satisfied with our recent purchase. He is by far the best salesman we have personally Ken Deas really went above and beyond to make sure that we were satisfied with our recent purchase. He is by far the best salesman we have personally dealt with. He made our experience as easy as possible and we would recommend him to anyone! More
by Nicole
Employees Worked With
Ken Deas
March 14, 2016
AWESOME! I'm so glad I walked into Rountree Moore Ford and found Ken Deas! He helped make my car buying experience so easy and effortless. I was nervous about I'm so glad I walked into Rountree Moore Ford and found Ken Deas! He helped make my car buying experience so easy and effortless. I was nervous about going and buying a car, but he treated me with the upmost respect and explained everything very clearly. He was very helpful. He picked several cars that had the qualities I wanted and we drove them and he got me in the one I wanted and with everything I needed to make my life easier. I was able to get my payments to where I desired. Such an awesome person to work with. I highly recommend him!! More
by Happy new car owner
Employees Worked With
Ken Deas
March 05, 2016
Don't ever shop here!!!!! I called this dealership back in January because they had a truck I saw online that I liked. I called and tried to get an over the phone estimate of t I called this dealership back in January because they had a truck I saw online that I liked. I called and tried to get an over the phone estimate of the trade in value on my truck. I spoke with Karen Meeks and she asked about the information on my truck. She then proceeded to ask my for information that was not needed as in my address, work history, salary, etc.., I told her why did she need this information for a trade in quote. Karen said she needed to fill out a precredit application before she could give me a quote, I told her that it was ok as long as she didn't pull my credit. She then asked for my social security number and I told her that I don't want to give her that because I don't want my credit pulled. She said that she has to have my permission to pull it so she can't legally do that and she can't give me the trade in value until I do. So I trusted her because the phone call was being recorded by them and I gave her my information. She told me the amount of the trade in value of my truck and I told her I'm no longer interested with such a low trade in value so I checked credit karma and she had pulled my credit. I called their office and they listened to the recorded phone call and Terry Kelly said yes she illegally pulled your credit but their is nothing we can do about it. I told them you can call equifax and transunion and tell them that you had mistakenly pulled my credit. Terry Kelly told me sir your credit is very high why are you so worried about one credit inquiry and told me they won't help me. I told them that it hurts my credit and their response was, by what one or two points who cares? Since then I have had many sales calls and loan applications in my mail. My next step is talking to the state banking commission about their wrongdoings, do not shop here or give them ANY of your information, I learned you cannot trust them or Karen Meeks! More
by W0315
Employees Worked With
Karen Meeks, Terry Kelley
January 04, 2016
Purchase of New 2016 Ford Transit-350 Diesel I found a 2016 Ford Transit-350 Diesel online (autotrader.com) that fit my needs, although this dealership was 1000 miles away. I requested a quote o I found a 2016 Ford Transit-350 Diesel online (autotrader.com) that fit my needs, although this dealership was 1000 miles away. I requested a quote over the phone and information online. I received such an outstanding and quick response from Rountree Moore Ford that I just had to make the trip! First, before I drove down, I was quickly contacted and received credit approve. Once I got there, I was truly amazed at the truly exceptional experience that I received (5 stars). Brad Howell (Salesman) got me the best deal without haggle and in a timely manner. Mike Kelly found for me best finance even better then I got at the first time. I can honestly say this was the best car buying experience I have ever had! Please extend my strongest recommendations to other buyers to your dealership. Rountree Moore Ford was terrific! More
by Pawel
Employees Worked With
Michael Kelley, Brad Howell
October 28, 2015
New car! My wife and I needed a new car and Nate Andrade at Rountree Moore was the man to go to! He was courteous and he got us a better deal then we even thou My wife and I needed a new car and Nate Andrade at Rountree Moore was the man to go to! He was courteous and he got us a better deal then we even thought we could get. If anyone needs a car don't waste your time. Nate is your man and he is very easy to work with. It was as simple as telling him what he needed and he made it all possible. We are so happy with the new car and with the service we received. More
by KirbyG20
Employees Worked With
Nate Andrade
October 26, 2015
No Pressure Shopping We hadn't bought a new vechile in a while and my husband was not looking forward to it. So he sent me to find what I wanted. I was to met with Tammy We hadn't bought a new vechile in a while and my husband was not looking forward to it. So he sent me to find what I wanted. I was to met with Tammy Bell but she introduced me to Scotty Kay. Scotty made my shopping easy, relaxing and a pleasure. Usually decisions on big things are not easy for me, but with Scottys help he helped me weigh out the pros and cons of the few selections I was looking at. When I had my choice made my husband came to the lot and we were able to finish the deal. When we got to the approval and financial part, there was no pressure. I actually told my husband I was at total peace and was very impressed with the whole s opping/buying experience. I love my new Sedona van and would recommend Rountree any day. They total care about your need. Truly a caring place. More
by tscharnakeen
Employees Worked With
scotty kay and pete (kia finance) and mrs. hale, Tammy Bell
October 22, 2015
Thanks Mr. Lott and Rountree Service I am 71 years old. I am also a Ford/Lincoln patriot. I've owned Fords and Lincolns for 40 years. During that time, I've been buying cars and using the I am 71 years old. I am also a Ford/Lincoln patriot. I've owned Fords and Lincolns for 40 years. During that time, I've been buying cars and using the Parks service department in Tampa for me and our nine children My wife and I have become use to excellent, courtesy and fair service from our dealership. We received that excellent care from Parks Lincoln Mercury (formerly known as Northgate Lincoln Mercury in Tampa. When I left Tampa, I was in hopes of finding a new dealership to keep me on the road without breaking the bank. With the help of Kevin Lott, I know I have found that dealership in Lake City. Mr. Lott. and the Rountree Moore service department has gone the extra mile to let me know we have arrived at a dealership that gives expert care and service. . Ive already bought a new KIA Forte for my daughter, and when I buy my next Ford and or Lincoln, It will be at Rountree Moore Ford Lincoln. More
by Temptation
Employees Worked With
Kevin Lott
July 27, 2015
The best in customer service and repairs! While driving my Kia Optima which I bought used with less than 2,000 miles, the engine had a catastrophic failure and needed replacement because of th While driving my Kia Optima which I bought used with less than 2,000 miles, the engine had a catastrophic failure and needed replacement because of the damage to the crankcase and or parts. This happened at the worst financial time of my life when I could not be tighter. I was distraught and afraid of the unknown and thinking only the worst. Then I met George Hudson in the Ford/Kia Service department! He immediately helped me deal with the situation by just listening to me and unwiring the bomb I had created in my mind, so to say. Spending time just letting me vent he went on to trouble-shooting the issue with the mechanic immediately, getting feedback, relating the horrible news to me very smartly, and orchestrating a rental car for me where Moore-Roundtree drove me...no promises made but he told me the best and worst situations which is what people need to know. Then, not one day, not one, where he didn't call me at least once to update me on issues related to the repair or progress made. Most importantly, he coordinated documenting all my oil records (thank God I had them at legitimate places) and other items with Kia Motors and got me COVERED UNDER MY WARRANTY INCLUDING THE RENTAL CAR! THE KIA WARRANTY IS THE REAL DEAL! I had only 3,000 miles left to my warranty as well so I could not have been more lucky regarding that fact as well. In a matter of a few days after the new engine arrived, the car was made like new very quickly and ready for me to take home. To this date and only a few thousand miles into, things are like new. No noises, feelings, nothing. Smooth as silk so far. I personally can't imagine living in the area and not being a customer for life with them. Oh yeah, by the way...I live five hours south of the dealership and let's face it, the service could have been way worse and probably would have except at this dealership. Anyone working there I came in contact with was very professional and friendly. If you live in the area give them a shot because if anything happens you'll have a high integrity team of people looking out for your interests. KR Stuart, Florida More
by KevSoph
Employees Worked With
The sweet young lady answering phones in service was very polite and well-spoken
July 04, 2015
Excellent Service! Everytime I Take My Ford Focus into Rountree Moore Ford , I Always Request Randy. He is Very Friendly and Helpful. My Vehicle went in for just an Oi Everytime I Take My Ford Focus into Rountree Moore Ford , I Always Request Randy. He is Very Friendly and Helpful. My Vehicle went in for just an Oil Change and when it was Completed. Randy went over and Fully Explained what Repairs my Vehicle was soon in need of as it is used for my Avon Business. Randy always goes above and beyond to Treat his Customers. I wish majority of the Employees of Rountree Moore Dealerships would Follow in his Footsteps. More
by youravonrepbcgregg
