Rountree Moore Ford

Very poor customer service - manager is incompetent I'm not even sure where to begin. I have not had service this bad from a dealership ever, and that is saying something. I took my 2017 F-150 Truck I'm not even sure where to begin. I have not had service this bad from a dealership ever, and that is saying something. I took my 2017 F-150 Truck into the dealership to get warranty work for my battery that was failing. Long story short, 7 DAYS LATER, I get my truck back. I got no updates at all from anyone, I was given a ford fusion loaner (awful when compared to what I was driving that I pay quite a bit a month for and told how lucky i was to even have that - uhm ok.... if you say so...) I didn't care if it was overnight, but for a week? I spoke to the manager of the dealership on day 6 of this train wreck and can tell he is most likely why the place is as bad as it is. he did not care even a little bit that it took a SOLID WEEK PUT A BATTERY IN MY FORD TRUCK AT A FORD DEALERSHIP. Even though I told this guy I buy a new vehicle every two years for my work, he dismissed all my complaints and only mentioned that I should have gotten updates from the service dept... Yea, no duh... I was not offered even so much as a car wash from this place for the hassle. Toyota washed my new truck when a simple oil change went over time. He had an excuse for everything and claimed responsibility for nothing. Chances are I will never buy from this place based on their service work alone. Awful service from top to bottom minus the mechanics that have nothing to do with this situation and a few of the people in the service dept that actually tried even when it wasn't really for her or him to worry with. Buy elsewhere. More

Great service Very pleased with the service I got! I would recommend to all my friends and family! I will be back for sure with out a doubt. Very pleased with the service I got! I would recommend to all my friends and family! I will be back for sure with out a doubt. More

2014 Ford Mustang I am just completely satisfied with the guys and gals at Rountree Moore Ford! From the purchase to the service, they have taken great care of me and m I am just completely satisfied with the guys and gals at Rountree Moore Ford! From the purchase to the service, they have taken great care of me and my car. More

Superb service experience I upgraded from a sedan to an SUV. The sales team, financial team, and other staff were totally on board with meeting my needs. They were very friendl I upgraded from a sedan to an SUV. The sales team, financial team, and other staff were totally on board with meeting my needs. They were very friendly and understanding, going above and beyond in helping me out with obtaining my new SUV. I highly recommend this dealership for their kindness and support. More

Wonderful!!!! Been to a couple dealerships in town and nothing compared to Ford!!! No one negotiated and worked with me more than they did!!!! Couldn’t be happier Been to a couple dealerships in town and nothing compared to Ford!!! No one negotiated and worked with me more than they did!!!! Couldn’t be happier More

My New Customized F150 My experience with Rountree Moore exceeded my expectations. Our sales lady Lynn went over and beyond to help me with my truck purchase. This is our th My experience with Rountree Moore exceeded my expectations. Our sales lady Lynn went over and beyond to help me with my truck purchase. This is our third truck purchase from this dealership and would highly recommend them. More

Awesome truck buying experience!!! Today was bittersweet. We said goodbye to Scarlett (Andrea's Mustang, we loved that car), and my Sierra All Terrain and hello to our new stone gray Today was bittersweet. We said goodbye to Scarlett (Andrea's Mustang, we loved that car), and my Sierra All Terrain and hello to our new stone gray Ford F250 Lariat 4x4. A huge thank you to Stephen Jones, Brad Howell, Alan Boyd, and Ray Townsend at Rountree Moore Ford for making it happen. I told Stephen what we wanted and where we needed to be and he made it happen. Thank you for an awesome deal and a really good experience. More

Very satisfied Very helpful service and informative about work done and future work needed .not to long of wait nice customer lounge and facilities a good atmosphere Very helpful service and informative about work done and future work needed .not to long of wait nice customer lounge and facilities a good atmosphere More

Superior customer service!!! Wonderful people to work with. Attention to detail is second to none. They have an Intrest in meeting the customers needs and wants. Greatest buying Wonderful people to work with. Attention to detail is second to none. They have an Intrest in meeting the customers needs and wants. Greatest buying experience ever! More

Service Department Needs Leadership. I had an appointment for my ech at 1215. For an oil change and to see why my start stop wasn’t working. I told them o had another appointment somewhe I had an appointment for my ech at 1215. For an oil change and to see why my start stop wasn’t working. I told them o had another appointment somewhere else and I would be back later. I got back 2.75 hours later and they did my oil change but still didn’t look at my issue. I was not pleased to say the least. They finally got my suv back to me and Brian my service advisor svedulded me for another day. I didn’t fault him but the shop manager in the back for shoddy scheduling. I will give them another chance but only one. More