Rountree Moore Ford

My Review Danielle, customer service rep, did a great job but I was disappointed that the people who did my oil change did not reset the "oil Change required" s Danielle, customer service rep, did a great job but I was disappointed that the people who did my oil change did not reset the "oil Change required" sensor...this is the second time for that error in servicing, but when I returned the following day , Danielle immediately had her co-worker show me how to reset the sensor myself...Danielle was busy with another customer, but she immediately acknowledged my presence and handled the problem very professionally. More

Free oil change turned into a $104.52 visit! Urghhhh I was told I needed / recommended I should say anyways that I needed a alignment and she could give me a discounted price of $20.00 (but I shouldn’t t I was told I needed / recommended I should say anyways that I needed a alignment and she could give me a discounted price of $20.00 (but I shouldn’t tell anyone else, cause could “get in trouble” So I took the offer.... When I returned she was gone and someone else had to check me out, who gave me a total of $104.52 and that was after he gave me a “discount” down to $89.00 Anyways I’m not sure I can afford free oil and by free i mean the service package I bought when I bought my car, end up costing that much unexpectedly! But if I do go back, I will not be served by the lady that started my service named Danielle! I’m not sure what the man’s name was , but he did “try” to fix it! More

Great experience Jared Craig really was great in showing me the vehicles I was interested in plus working to get me a good deal. So glad I drove from Jacksonville th Jared Craig really was great in showing me the vehicles I was interested in plus working to get me a good deal. So glad I drove from Jacksonville there to buy my Escape from Rountree-Moore. More

Excellent service I always enjoy my experience with Roundtree Moore. People are very accommodating. Danielle was especially helpful and my wait was relatively short. Wo I always enjoy my experience with Roundtree Moore. People are very accommodating. Danielle was especially helpful and my wait was relatively short. Would certainly recommend More

Oil change Was able to get late afternoon appointment. Car was out in short period of time. Appreciate the quick turnaround and the efficiency of the service sta Was able to get late afternoon appointment. Car was out in short period of time. Appreciate the quick turnaround and the efficiency of the service staff. More

Great dealership Very satisfied with sales and service staff. Friendly and professional at all times. This is my second truck purchased at Roundtree.I would recommend Very satisfied with sales and service staff. Friendly and professional at all times. This is my second truck purchased at Roundtree.I would recommend them to anyone! More

Satisfied Very kind and considerate. Sunroof is like new. Thank you. The roof looks good with the new sunshades. Car was well taken care of. Again Thanks. Very kind and considerate. Sunroof is like new. Thank you. The roof looks good with the new sunshades. Car was well taken care of. Again Thanks. More

Great Service Very helpful. Kept me updated on service and cost. Repair was completed on time. Danielle was updated on problems and diagnostics. Very helpful in see Very helpful. Kept me updated on service and cost. Repair was completed on time. Danielle was updated on problems and diagnostics. Very helpful in seeing to my concerns. More

Prompt service Danielle was excellent service was prompt. Dane was prompt and friendly. I might not of purchased my vehicle from Roundtree but I will definitely use Danielle was excellent service was prompt. Dane was prompt and friendly. I might not of purchased my vehicle from Roundtree but I will definitely use them for service More

Very happy I was treated with the most respect I would definitely send others too buy one there .. Lynn was amazing she done everything she done everything she I was treated with the most respect I would definitely send others too buy one there .. Lynn was amazing she done everything she done everything she could to make me happy More