Rountree Moore Ford

ridiculous service made a appointment for 5/7/19 7.30 a.m.oil change and tire rotation. After a 2 hr. wait,went to service counter to inquire what was taking so long. made a appointment for 5/7/19 7.30 a.m.oil change and tire rotation. After a 2 hr. wait,went to service counter to inquire what was taking so long. service rep. kendall went to check on problem and returned with vehicle. there had been a oil spill under hood and it was running down front side panel. this was the second time that a simple oil change turned into a 2 hr. wait. I drive 25 miles for service like this ...WIll be looking for a closer dealership More

Service Department Service department is great up front, wait time for vehicle service sometimes can be a little to long. Need quicker turn around times on vehicles whe Service department is great up front, wait time for vehicle service sometimes can be a little to long. Need quicker turn around times on vehicles when being serviced. More

Very pleasant and knowledgeable staff. Had just the car I was looking for. Very clean and beautiful showroom. Staff very pleasant and helpful. Time spent at dealership minimal. Best experi Had just the car I was looking for. Very clean and beautiful showroom. Staff very pleasant and helpful. Time spent at dealership minimal. Best experience I’ve had purchasing a car. More

Danielle in service department is EXCELLENT!!!! Excellent service representative - Danielle. Even when she was called after leaving the dealership with my car and seeing that something was missed Excellent service representative - Danielle. Even when she was called after leaving the dealership with my car and seeing that something was missed in error by the mechanics, upon calling her she immediately suggested bringing my car back at my convenience and they would take care of the problem. More

Great Service Those guys at Rountree Moore Ford are great as always. They always take good care of my needs. I will definitely recommend my friends and family to go Those guys at Rountree Moore Ford are great as always. They always take good care of my needs. I will definitely recommend my friends and family to go there! More

Power steering emergency repairs made Our power steering went out while driving back home to Michigan. We limped into the dealership on a Saturday morning. Our service rep Kendall was ab Our power steering went out while driving back home to Michigan. We limped into the dealership on a Saturday morning. Our service rep Kendall was able to locate the needed part at another dealership and sent someone to get the part. We were back on the road later that afternoon. We really appreciated that she was able to pull that off. Thank you very much. More

Service department Wonderful service that’s quick and efficient. Started right away with a smile and “how may we help you today?” Ended with simply an oil change and a Wonderful service that’s quick and efficient. Started right away with a smile and “how may we help you today?” Ended with simply an oil change and a great overall experience! More

great fun with brad I saw my f150 on internet called dealer talk to them about the truck told them I would be there in the morning to look at truck when I got there in th I saw my f150 on internet called dealer talk to them about the truck told them I would be there in the morning to look at truck when I got there in the morning they had the truck pulled out front ready for me to look at Brad my sales consultant was there waiting for me Brad took me right over to the truck to show me and tell me about the truck and all the stuff that was on the truck then we went for a test drive it was a great truck then we talked about the truck some more now I have a great truck thank you Brad Howell R W PICKETT More

My Review Danielle, customer service rep, did a great job but I was disappointed that the people who did my oil change did not reset the "oil Change required" s Danielle, customer service rep, did a great job but I was disappointed that the people who did my oil change did not reset the "oil Change required" sensor...this is the second time for that error in servicing, but when I returned the following day , Danielle immediately had her co-worker show me how to reset the sensor myself...Danielle was busy with another customer, but she immediately acknowledged my presence and handled the problem very professionally. More

Free oil change turned into a $104.52 visit! Urghhhh I was told I needed / recommended I should say anyways that I needed a alignment and she could give me a discounted price of $20.00 (but I shouldn’t t I was told I needed / recommended I should say anyways that I needed a alignment and she could give me a discounted price of $20.00 (but I shouldn’t tell anyone else, cause could “get in trouble” So I took the offer.... When I returned she was gone and someone else had to check me out, who gave me a total of $104.52 and that was after he gave me a “discount” down to $89.00 Anyways I’m not sure I can afford free oil and by free i mean the service package I bought when I bought my car, end up costing that much unexpectedly! But if I do go back, I will not be served by the lady that started my service named Danielle! I’m not sure what the man’s name was , but he did “try” to fix it! More