Rountree Moore Ford

Danielle provided excellent service I brought my car in unannounced for a 39000 mile service and it was handled and I added a wheel alignment. The work was completed according to the pr I brought my car in unannounced for a 39000 mile service and it was handled and I added a wheel alignment. The work was completed according to the promised completion time. More

Down to earth and no bull From purchase of new truck to first service, easy to deal with and no bull run around ! Just purchased another new SUV for my daughter at this dealers From purchase of new truck to first service, easy to deal with and no bull run around ! Just purchased another new SUV for my daughter at this dealership from Brad Howell. Service advisor Brian Ward was great and waiting on me at 7 AM. More

Great service as always service advisor was fast and great they were quicker than they estimated and service was done as expected they always take care of my as always service advisor was fast and great they were quicker than they estimated and service was done as expected they always take care of my More

Great customer service Always a good experience when I need routine service. They are courteous. Comfortable waiting area. Would like to see a chair or bench outside when it Always a good experience when I need routine service. They are courteous. Comfortable waiting area. Would like to see a chair or bench outside when it gets too cold inside. More

Service persons always ask for coupons, look for deals and check to see what is needed based on past .visits. Waiting time is short and it is easy to schedul persons always ask for coupons, look for deals and check to see what is needed based on past .visits. Waiting time is short and it is easy to schedule appointment. More

What a wonderful experience !! From the minute I walked onto the lot, I felt right at home. I was greeted by the General Manager Stephen Jones who assigned Brad Howell to show me !! From the minute I walked onto the lot, I felt right at home. I was greeted by the General Manager Stephen Jones who assigned Brad Howell to show me the truck I was interested in. Brad and I took a test drive and while I liked the vehicle, he brought another truck around and I knew I had to have it. Dealing with Mike Kelley, Brad Howell and Stephen Jones was such a pleasurable experience. At no time was I pressured and everything flowed smoothly. I would definately recommend anyone looking for a new or used vehicle to try Rountree Moore Ford. You can't go wrong and will be surprised by the relaxing yet professional experience. David Harrell Glen St. Mary, FL More

Initial oil & filter change & refills Excellent work and friendly encounter. Service appointment entailed a lengthy time frame , but overall service encounter was very satisfactory. Not Excellent work and friendly encounter. Service appointment entailed a lengthy time frame , but overall service encounter was very satisfactory. Not all service employees had a smile on their face. They seemed focused on only their personal encounter with their personal customer at hand. More

Great service and staff at this location in Lake City. They have been performing warranty work and service on my diesel for the past few years now. at this location in Lake City. They have been performing warranty work and service on my diesel for the past few years now. More

Warranty repairs Had trouble with 2 tires where they had dirt between the bead of the tire and the rim. The dealer took them apart and cleaned everything up. Upon star Had trouble with 2 tires where they had dirt between the bead of the tire and the rim. The dealer took them apart and cleaned everything up. Upon starting the vehicle after the tires were repaired they noticed a knocking sound. They determined that there was a problem with the timing chain tension causing the knocking sound. Additionally they had to replace the phaser sensors. More

Service Danielle Lee is the best service technician! She always makes me feel like a valued customer and my car is always serviced in a timely and professiona Danielle Lee is the best service technician! She always makes me feel like a valued customer and my car is always serviced in a timely and professional manner. Ms. Lee keeps me aware of what is going on with my car if I choose to wait. I can’t imagine taking my car anywhere else for service! More