Rountree Moore Ford

Had an oil change The service crew was very helpful and efficient with my oil change and it was done in a timely manner. Kendall was very helpful and kind as well. The service crew was very helpful and efficient with my oil change and it was done in a timely manner. Kendall was very helpful and kind as well. More

In for service visit My 2017 Focus was due for its 8K mile oil change. Called and made an appointment to have the work done. Upon arriving at the dealership, I was told My 2017 Focus was due for its 8K mile oil change. Called and made an appointment to have the work done. Upon arriving at the dealership, I was told that their computer system had been struck by lightning the evening before and they were "dead in the water". I spoke with service advisor "Kendall" and she said that they would be able to perform the service, as it was just an oil and filter change. The car was ready about an hour later. Because the computer system was down, I was unable to pay for the service. Kendall stated that she would call me when the computers came back on to get my payment information. I had taken the car in for service on Wednesday, Kendall called on Friday. Two days in a car dealership with no computers, somebody is in deep do-do! More

Another Great Experience Another great experience and very helpful people they go above and beyond to make you happy 8th car bought from them since 2012 Alan Boyd Mike Kelley Another great experience and very helpful people they go above and beyond to make you happy 8th car bought from them since 2012 Alan Boyd Mike Kelley Stephen Jones More

Hard to get someone to return a phone call. Not impressed. Said they would fix my brand new vehicle and no response I have asked for service record and no response. Filing lemon law anyway Not impressed. Said they would fix my brand new vehicle and no response I have asked for service record and no response. Filing lemon law anyway More

Great communication while making appointment and waiting. The dealership has a comfortable space to wait with internet, coffee, doughnuts and water. The constant updat while making appointment and waiting. The dealership has a comfortable space to wait with internet, coffee, doughnuts and water. The constant updates were very much appreciated during the repair. More

Oil change Danielle Thomas is amazing. She makes you feel like you really matter. She knows her job and does it well. I come back time and time because your serv Danielle Thomas is amazing. She makes you feel like you really matter. She knows her job and does it well. I come back time and time because your service is exceptional. More

First time service I was very pleased with the professionalism and the knowledge that the service department had on my vehicle and the timely manner in which state was d I was very pleased with the professionalism and the knowledge that the service department had on my vehicle and the timely manner in which state was done More

Excellent service My car go towed here when I was traveling after hours. Kendall was my service rep And when I called first thing in the morning she already knew what w My car go towed here when I was traveling after hours. Kendall was my service rep And when I called first thing in the morning she already knew what was going on and was having tire repaired. She was very professional and very nice to deal with. I felt very comfortable here and felt my safety was their business. I thank them very much! More

Had them install a new 6.7 diesel motor in my pickup Was told this was a complete motor with 2yr warranty. 2 months later took it back showing low eng power. $937 latter they want another $10k to replace Was told this was a complete motor with 2yr warranty. 2 months later took it back showing low eng power. $937 latter they want another $10k to replace fuel system. They used my old fuel system on the new motor. Would have never spent 15k on this. Never use this dealer. More

Service 101 I had an excellent service here. Danielle was my technician she provided information for my tire purchase as well as scheduling my oil change the same I had an excellent service here. Danielle was my technician she provided information for my tire purchase as well as scheduling my oil change the same day. Very pleasant experience. More