Rountree Moore Ford

Very Professional When scheduling an appointment, I always have two or three choices of time and date. There is very little waiting to get checked in and the work is d When scheduling an appointment, I always have two or three choices of time and date. There is very little waiting to get checked in and the work is done in a reasonable time. Everything on the work contract is explained and also what may need to be taken care of at a future visit. More

Overall performance Everyone was very helpful. Our salesman Alan Boyd to our manager Stephen Jones. Would recommend them if you are looking for a new a car. Everyone was very helpful. Our salesman Alan Boyd to our manager Stephen Jones. Would recommend them if you are looking for a new a car. More

friendly and quicker than usual It was a oil change tire rotation done in an hour. However, my light was on for needing windshield wiper fluid. I asked when I left while the guy was It was a oil change tire rotation done in an hour. However, my light was on for needing windshield wiper fluid. I asked when I left while the guy was still in my car and Kendell asked him if he had done it. He said yes turned it on for a second and a little squirted out. Later in the day I tried it and there was only a humming sound no fluid. It sure didn't even give a little squirt. Now I have to leave on a trip to VA and I either have to take extra time from getting ready to take it back or go without my 2017 Ford Escape having the ability to clean my windshield while driving. Not a good choice. More

Great people The people are very friendly and helpful. I was scheduled for a "pit stop" and was to meet with a teen member who no longer worked there. Danielle ste The people are very friendly and helpful. I was scheduled for a "pit stop" and was to meet with a teen member who no longer worked there. Danielle stepped up and helped me out. Almost everyone I have come in contact with has been very friendly and helpful. More

Danielle Lee was the best customer service rep ever! Danielle Lee was excellent! Made me feel very comfortable during my wait time! The place was very clean and service was fast! Offered donuts and coffe Danielle Lee was excellent! Made me feel very comfortable during my wait time! The place was very clean and service was fast! Offered donuts and coffee during wait! More

best sales people I have dealt with kimberly was the best person i have dealt with while buying a truck, she was kind and knowledgeable about what i wanted. i give her and the kimberly was the best person i have dealt with while buying a truck, she was kind and knowledgeable about what i wanted. i give her and the sales manager 5 stars, good job. More

Prompt and efficient service. Service representative Danielle was courteous, very informative of work to be done and was all finished in a timely manner. She also informed what to Service representative Danielle was courteous, very informative of work to be done and was all finished in a timely manner. She also informed what to expect at the nest service visit. More

Excellent service in a timely manner. Kendal is the very best service person ever. She got my truck in and work completed very fast. Kendal always helps me out as I own a business and have Kendal is the very best service person ever. She got my truck in and work completed very fast. Kendal always helps me out as I own a business and have several Ford trucks. More

Great service, prompt, efficient and courteous A small concern arose with my Lincoln MKZ last week and while I usually schedule service with Danielle, this time my service adviser was Kendall.....w A small concern arose with my Lincoln MKZ last week and while I usually schedule service with Danielle, this time my service adviser was Kendall.....who was also so helpful! She immediately put my mind at ease, got me in early the next morning, and the service team corrected the minor issue. You just don't know how important it is to your customers to be treated as if they are really important to your staff.....Danielle always does that for me, and I had a wonderful experience with Kendall, so obviously it is a priority of management and one that does not go unnoticed!! Thank you all. More

Worked hard to put me in a new car! Sales Manager Aaron worked extremely hard to help me in getting the SUV I needed/wanted. My family has done business here since the 1940s. Sales Manager Aaron worked extremely hard to help me in getting the SUV I needed/wanted. My family has done business here since the 1940s. More